2/10 Terrible
Verified traveler
Sep 18, 2024
Disliked: Staff & service
I recently stayed at this hotel, and while it’s undeniably beautiful, the service was far from a 5-star experience.
The staff is untrained, with many barely able to communicate in English. Simple requests, like asking for an ashtray or a straw, took over 20 minutes and multiple reminders. One receptionist, Julia, was particularly rude when I asked to have the minibar emptied so I could use the fridge. She raised her eyebrows at me as if my request was unreasonable. After that, the fridge stopped working and had to be replaced, yet still didn’t function properly, leaving me unable to cool my drinks.
The shower head in my room was broken and leaking making showering a hassle.
The dining experience was extremely disappointing. Breakfast buffet options were extremely limited and of poor quality for a 5-star hotel. The alternative à la carte breakfast also underwhelming and took over 1 hour to arrive. On my last night, my dinner was a disaster - the starter was extremely salty and undercooked, and the main course (fish of the day) was cold, dry and unseasoned. Despite returning the food, I was still charged €70 for two inedible plates. Even the drinks were terrible, even a simple lemonade tasted like dish soap. To make matters even worse, a staff member entered my room without knocking on my last day, which was a serious violation of my privacy. Very disappointed and would never recommend.
Verified traveler
Stayed 5 nights in Sep 2024
