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Myocum Vacation Packages

The Mercure is a great location for any Gold Coast adventure was literally 20minutes from theme parks and surfers paradise. Great pool area and staff. Room was clean and grounds well maintained. Staff were helpful with suggestions for places to visit too. The kids room could do with a bit of work but then again I wouldn’t say the resort is targeted at kids

Great location to get around and about. What could be improved are some upgraded furniture. Cushions were ready to retire

Good check in a bit of a hassle and only one key

Do not recommend! Absolutely appalling behaviour from management at Spindrift Apartments. Beware if you leave any rubbish behind – you may be verbally abused! Upon checkout, I was aggressively confronted by manager Pete over a small amount of rubbish left in a bowl on the kitchen bench. I had already taken all other rubbish to the basement, but there were no bin bags left. He had the audacity to tell me I should have gone looking for bags in the basement! For a moment, I wondered whether I was a cleaner or a paying guest! Pete stood directly in my face, invading my personal space. His aggressive behaviour was extremely intimidating and threatening, especially in front of my children. When I asked him to move away, he responded, “What are you going to do about it?” We paid premium rates, and I left the apartment cleaner than when we arrived. I had to clean all the dirt, coffee stains on coffee table, cockroaches, the floors were dirty. The managers also reside onsite and regularly sit outside watching guests. Pete had previously confronted me for using the main entrance after visiting the pool rather than the basement. They even charge $7 for a pool towel. Our family holiday ended with my children witnessing their mother being verbally abused and intimidated. Disgraceful behaviour. I would not recommend this property.

Good size apartment. Kitchen was well equipped. Great position for the event I attended. I really enjoyed my stay at this apartment.