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Regency Inn and Suites New London - Mystic

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Regency Inn and Suites New London - Mystic

Fridge, microwave, coffee/tea maker
Premium bedding, in-room safe, desk, blackout drapes
Water view
Combined shower/tub, free toiletries, hair dryer, towels
Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Pool
  • Gym
  • Laundry

Explore the area

Map
269 North Frontage Road, 380 Bayonet St (Back Entrance/GPS), New London, CT, 06320
  • United States Coast Guard Academy
    15 min walk
  • Connecticut College Arboretum
    2 min drive
  • Connecticut College
    2 min drive
  • New London, CT (GON-Groton - New London)
    14 min drive

Room options

Similar properties

Exterior

Ramada by Wyndham Groton/Mystic

Pool
Hot Tub
Breakfast included
Pet friendly
3.2 out of 5, (1005)
The price is $76
per night
$87 total
includes taxes & fees
Jan 2 - Jan 3
Ramada by Wyndham Groton/Mystic

About this property

Regency Inn and Suites New London - Mystic

New London hotel with restaurant
An indoor pool, a restaurant, and 2 bars/lounges are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a snack bar/deli, and a 24-hour business center are onsite.
Regency Inn and Suites New London - Mystic offers 136 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This New London hotel provides complimentary wired and wireless Internet access. 32-inch LED televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Regency Inn and Suites New London - Mystic features an indoor pool and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 2702 square feet (251 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Onsite self parking is complimentary.

Regency Inn and Suites New London - Mystic has designated areas for smoking.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Shaking Crab - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Cascade Lounge - This bar serves dinner only. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cascade Lounge
  • Shaking Crab

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference center (2,702 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Portable shower seat
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Clarion Inn New London
Clarion New London
Regency Suites London Mystic
Clarion Inn New London Mystic
Regency Inn and Suites New London - Mystic Hotel
Regency Inn and Suites New London - Mystic New London
Regency Inn and Suites New London - Mystic Hotel New London

Regency Inn and Suites New London - Mystic Reviews

Reviews

6.0
Rating 10 - Excellent. 176 out of 1001 reviews" "
Rating 8 - Good. 228 out of 1001 reviews" "
Rating 6 - Okay. 214 out of 1001 reviews" "
Rating 4 - Poor. 175 out of 1001 reviews" "
Rating 2 - Terrible. 208 out of 1001 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Sarah

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
For the price it was ok. The room we were in the room had trash in t still and the bathroom shower head was broke and the toilet had a hard time flushing or just wouldn't. We went to see the pool and it was so cold for being an indoor pool. Could use an upgrade for sure.
Stayed 2 nights in Sep 2024

2/10 Terrible

Alijah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at all
Stayed 1 night in Sep 2024

4/10 Poor

Christopher J.

Traveled with partner
Not much they can do in the area that they’re in
Stayed 1 night in Sep 2024

10/10 Excellent

Kayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A serene and elegantly appointed hotel exuding a pleasant cleanliness.
Stayed 1 night in Sep 2024

10/10 Excellent

Luis

Stayed 1 night in Aug 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service
I love the family that runs the bar and restaurant there are the sweetest people that I've met from India so far! Seems like the owners are trying to spruce up the outside by repainting the entire building which is huge I am hoping that they'll reduce some of the landscaping as well.
Stayed 2 nights in Aug 2024

8/10 Good

Jason

Liked: Staff & service, amenities
I love the family that runs the bar and restaurant near the sweetest people that I've met from India so far!
Stayed 6 nights in Sep 2024

6/10 Okay

Frances

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2024

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Well I think I've been here almost a month now because I'm looking for an apartment to rent and it's been comfortable and the staff has been nice and the restaurant staff is just an adorable sweet family!
Stayed 3 nights in Aug 2024

8/10 Good

iray

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 2 nights in Sep 2024

4/10 Poor

Frances

Traveled with group
Disliked: Amenities, property conditions & facilities
Property is run down and old. Needs a serious update.
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is not well maintained on outside. Sketchy vibe. Worn carpet. Front desk clerk barely understood English. Did not stay.
Stayed 1 night in Sep 2024

2/10 Terrible

Delores

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not what we were told or expected
Stayed 3 nights in Sep 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not what it was 25 years ago- but it’s clean and the owner maintains it very well I guess it has become a transient workers hotel and it is a great one- all set with fridge, stone and dishes It’s actually a bargain
Stayed 1 night in Sep 2024

6/10 Okay

David

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so great
Non existent room service.
Stayed 5 nights in Sep 2024

6/10 Okay

Dan

Disliked: Amenities, property conditions & facilities
The room floor was filthy the bathroom had broken fixtures ln the shower no shelf to put soap on. The door coming into the building was broken there was drug deals taking place in the parking lot. Lots of sketchy looking people around the property. I would not stay there again
Stayed 2 nights in Sep 2024

6/10 Okay

Jason

Their ad says "pet friendly" but they don't accept cats and I already booked four days with them and I had to get canceled!
Stayed 1 night in Sep 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Hard to judge because there was clearly construction going on, but when I pulled up I thought the building was abandoned until I drove around to the back (which was the front entrance).
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Stayed 1 night in Aug 2024

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Gary

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Although the property was in rough shape, the room was clean. Did not ask for a efficiency unit (which they squeezed into a regular room), with full size fridge, stove, etc. Pillows were half size square pillows, which I have never seen in a hotel, and only 4 (equivalent of 2 standard). When we ask for additional, they said housekeeping was closed. Next day when we ask for additional, we were told yes, they never arrived. Very unprofessional staff and VERY CASUAL appearance. Over-all, price probably fit the venue. I worked in this hotel 40 years ago, it has gone WAAAAYYYY down hill.
Stayed 2 nights in Aug 2024

8/10 Good

I, Natick

Liked: Cleanliness
LOCATION: The Clarion Inn is conveniently located near a ShopRite and a Staples, and two other hotels. It is also near New London Train Station & Ferry terminal. EXTERIOR: The exterior doors and painting could be much-improved. The doors are sometimes showing wear-and-tear of door latches, and do not have "Accessibility Buttons" which would help make accessing the doors easier for the elderly or those with "assistive transport devices" (wheelchairs & 2 wheeled electric scooters & bicycles). The parking lot could also be improved, by removing cracks in asphalt where grass grows through. INTERIORS & ROOMS: Aside from the broken guest laundry in the 600 wing, the interior hallways seem well-maintained. There was a leak of some sort near the ice machine by room 313, that seemed to leak into the carpet of the interior, which needs repair. Room I was in, was spacious, had infrared stove and a high-powered microwave (1580 Watt), and full-sized refrigerator-&-freezer, hair dryer and digital air conditioner, with "Dry" setting. SERVICE: There were service problems, encountered with many staff, except for one, who seemed to be of northern European descent. Politeness of front desk staff needs some improvement, and food services (who seemed mostly hispanic) did not seem knowledgeable about breakfast area resupply. English was a second language for many hotel staff, in August 2024, so be prepared to communicate in English, with hand gestures, to get your meaning across.
Stayed 7 nights in Aug 2024

8/10 Good

I, Natick

Liked: Cleanliness
LOCATION: The Clarion Inn is near a shopping center called the New London Mall, which has an urgent care clinic, a ShopRite grocery store, and a Guitar Center. It is also near a Staples, where one can do Amazon returns. The New London Train Station & Ferry station are also nearby, and Amtrak and CT Rail trains pick-up and drop-off at the train station. EXTERIOR: The parking lot could be improved, as there are a lot of cracks with grass growing through them. There are 2 entrances: one from N Frontage Road, and one on Bayonet Street. Doors into the building have some damaged locks, and can be improved by adding "Assistive Transport" buttons for wheelchair and electric bike-or-scooter access. The exterior of the buildings need to be better painted, especially on the North Frontage Road side. INTERIOR: The Clarion Inn is 3 wings, connected by the lobby and dining area. The 3 wings are not all at the same elevation, and there are no elevators, so if you have an assistive transport device (electric scooter or wheelchair), it is better to request a room in the 300 wing, which is on the ground floor, because that wing connects to the front desk and breakfast area by an interior ramp. The 100 wing is also possible, if you can make it up 3-or-4 steps. - It would be helpful if the front desk had a ramp it could place along those steps to the 100 wing. In August 2024, there was a pool, but no lifeguard, and a non-functioning laundry. Service personnel were poorly trained except 1
Stayed 3 nights in Aug 2024

2/10 Terrible

Ron

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Smoky smelling in a non-smoking room. Another person had to leave because they couldn’t handle it. I was forced to say because of a prior engagement or else I would’ve left. Everything was old. They did appear to be trying to paint the outside, but needed to work on the inside. People were OK. Won’t go back ever.
Stayed 1 night in Aug 2024