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Holiday Inn Norwich by IHG

3.0 star property

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Photo gallery for Holiday Inn Norwich by IHG

Terrace/patio
Exterior
Lobby
Bar (on property)
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Bar
  • Housekeeping
  • Gym
$100
includes taxes & fees
Nov 10 - Nov 11

Explore the area

View in a map
10 Laura Blvd, Norwich, CT, 06360
  • Place, Norwich Golf Course
    ‪3 min drive‬
  • Place, Mohegan Sun Casino
    ‪6 min drive‬
  • Place, Mohegan Sun Arena
    ‪6 min drive‬
  • Airport, New London, CT (GON-Groton - New London)
    ‪25 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(86 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room

7.6 out of 10
Good
(24 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Norwich by IHG

3-star hotel in Westside Norwich
This smoke-free hotel features 2 restaurants, an indoor pool, and a fitness center. Free WiFi in public areas, free self parking, and a free casino shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Holiday Inn Norwich by IHG offers 135 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Norwich by IHG features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include a conference center. This business-friendly hotel also offers a vending machine, a garden, and coffee/tea in a common area. Onsite self parking is complimentary.

Holiday Inn Norwich by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Rendezvous Restaurant - This restaurant specializes in American cuisine and serves breakfast only.
Scorzz Sports Bar - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free casino shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Rendezvous Restaurant
  • Scorzz Sports Bar

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (12,000 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Norwich
Holiday Inn Norwich
Norwich Holiday Inn
Holiday Inn Norwich City Hotel Norwich
Holiday Inn Norwich Hotel

Holiday Inn Norwich by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 411 out of 1008 reviews
Rating 8 - Good. 208 out of 1008 reviews
Rating 6 - Okay. 173 out of 1008 reviews
Rating 4 - Poor. 112 out of 1008 reviews
Rating 2 - Terrible. 104 out of 1008 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay
Stayed 1 night in Jul 2025

6/10 Okay

LAURA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was ok, rug was damp in some areas, night time shuttle driver was rude, lady in the breakfast area was rude to guest in front of us so we left.
Stayed 1 night in Jul 2025

4/10 Poor

Christina

Traveled with family
Liked: Staff & service

Holiday Inn

Not the best Holliday Inn I've too. One of the elevators was out of service. My room was clean but they didn't have enough towels to accommodate the people in the room.
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff
Stayed 1 night in Jun 2025

6/10 Okay

John

Old but clean
Stayed 1 night in Jun 2025

4/10 Poor

Scott

Stayed 1 night in Jun 2025

8/10 Good

Lolade

Traveled with family and small children
Clean hotel, stayed there with a a family and felt very safe. The breakfast was disappointing, yucky food and full of flies!!
Stayed 3 nights in May 2025

6/10 Okay

Andrea

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in and went to my room and it was assigned to someone else. Had to go down to the check in desk twice. They were very accommodating. I was asked if I walked in on someone. No I did not walk in on someone!
Stayed 1 night in Jul 2025

2/10 Terrible

ANNA MARIE

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Jun 2025

2/10 Terrible

Shelley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient to Mohegan Sun, but that is the extent of the positives. Musty smelling, dark and damp room, dated furnishings and carpets. Only one working (slow) elevator. It is worth the d tea money to stay elsewhere, unfortunately the reviews were more positive than the actual reality of the property. Really depressing overall property. Front desk folks were pleasant.
Stayed 1 night in Jul 2025

8/10 Good

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
It is a nice place but pillows suck..lol..and the waitress at the restaurant is very disrespectful...and slow...talking rudely about Asians, and there was a wonderful Asian lady sitting next to us who heard the whole thing...other than that, rooms were nice and clean and very spacious..
Stayed 1 night in Jul 2025

4/10 Poor

Isaac

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location great close to the casino. Hotel terrible room, air conditioning not working properly and the elevator too. Floor was dirty and smells awful. Staff very friendly.
Stayed 1 night in Jul 2025

6/10 Okay

David

Liked: Staff & service
Staff was friendly and apologetic that our room was not ready at 6:30 PM. Clean bed and sheets but rug need some cleaning and the shower was dated with terrible water pressure . Ice machine was not working on our floor.
Stayed 1 night in Jul 2025

4/10 Poor

STEPHANIE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Used to stay here all the time and it was clean, bright and fresh. This time it was dirty, smelled horrible and hot!
Stayed 1 night in Jul 2025

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

Our stay here was terrible. We stayed here for our daughter’s dance nationals. We checked in one of the elevators were down. We had to wait at least 5 minutes everytime we needed to use it a couple times we almost waited 10 minutes to be able to get to our room on the 4th floor. The hallways smelled terrible and were extremely muggy. We went to use the vending machine to get ice and the smell was terrible the trash was over flowing and all over the floor. Conditioner in our room had 3 pumps left in it which was not enough for our family of 4 thank god we traveled with my sister also in another room and she brought her own. Our shower was disgusting, it was chipped all over, moldy and rusty. Went to use the pool and they had no towel left on the towel rack in the pool area. Husband went to go ask the front desk and we were told they didn’t have any and that they were short staffed in housekeeping and behind due to this in laundry so they do not have any towels. This is concerning. As a family of 4 if I didn’t have my own towels and had to use my shower towels what would we have used the other nights we were there to shower? Also concerning are our sheets clean if your so behind? Needless to say we stripped our beds and the kids slept on there throw blankets from home and my husband and I slept very uncomfortably with just a sheet. Overall awful sleep for 2 nights and awful experience.
Stayed 2 nights in Jun 2025

8/10 Good

Thomas

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Zbigniew

Liked: Staff & service
The property needs some renovation and better cleaning in some areas
Stayed 1 night in Jun 2025

8/10 Good

Elisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The propery is nice, quiet and sereen.not our first time there. It's always decent looking when we arrive. The front desk people are very attentive to our needs.
Stayed 1 night in Jun 2025

4/10 Poor

Trever

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well, whenever I arrived at the hotel to check in, there was no attendant waited for about 15-20 minutes. Walk back outside parked my car grabbed all my luggage. Walked back inside and waited another 5 to 10 minutes for the attendant to finally come back down supposedly the sixth floor to check into my room and the bathroom was dirty. Very wasn’t clean very well. Not the best experience I’ve had at this hotel.
Stayed 1 night in Jun 2025

6/10 Okay

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
First room’s AC wasn’t working, room smelled musty, stains on upholstered seat, wooden furniture base all chewed up. Glob of something on shower floor that I almost slipped and fell from. We were moved to a new room and it was 200% better. Facility is outdated and needs a remodel. Ate breakfast at on site restaurant. Food and service were very good. Check-in staff were very friendly and attentive.
Stayed 3 nights in Jun 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Expect the unexpected

Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Stayed 1 night in Mar 2025

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was helpful with local info, place was quiet great sleep .
Stayed 1 night in Jun 2025