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Grand Mercure Lake Biwa Resort & Spa

4.0 star property

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Photo gallery for Grand Mercure Lake Biwa Resort & Spa

Public bath
Exterior
Exterior
Standard Room, 2 Twin Beds (Japanese Western Style) | In-room safe, desk, iron/ironing board, free WiFi
Standard Suite, 2 Twin Beds, Lake View | In-room safe, desk, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • All inclusive
  • Laundry
  • Housekeeping
  • Breakfast available
  • Air conditioning

Explore the area

Map
38 Oshima-cho, Nagahama, Shiga-ken, 526-0066
  • Ho Park
    ‪3 min walk‬
  • Lake Biwa
    ‪4 min walk‬
  • Nagahama Castle Historical Museum
    ‪6 min walk‬

Room options

View all photos for Classic Room, 2 Twin Beds, Lake View (Japanese Western Style)

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds, Lake View (Japanese Western Style)

  • Sleeps 9
  • 2 Twin Beds

View all photos for Classic Twin, Lake View

In-room safe, desk, iron/ironing board, free WiFi

Classic Twin, Lake View

  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, 2 Twin Beds, Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds (Japanese Western Style)

Standard Room, 2 Twin Beds (Japanese Western Style) | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds (Japanese Western Style)

  • Sleeps 7
  • 2 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Lake side

Classic Room, Japanese style, 4 futon beds, Lake side | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 4 futon beds, Lake side

  • Sleeps 7
  • 4 Twin Futons

View all photos for Standard Junior Suite, Japanese-Western style, 2 single beds and 2 futon beds, Lake side

In-room safe, desk, iron/ironing board, free WiFi

Standard Junior Suite, Japanese-Western style, 2 single beds and 2 futon beds, Lake side

  • Sleeps 8
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Mountain View

Standard Room, 2 Twin Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Mountain View

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 1 Twin Bed, Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 1 Twin Bed, Mountain View

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Twin Bed, Mountain View

Standard Room, 1 Twin Bed, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Twin Bed, Mountain View

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds, Lakeside

Standard Room, Multiple Beds, Lakeside | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, Multiple Beds, Lakeside

  • Sleeps 5
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 2 Twin Beds, Lake View

Standard Suite, 2 Twin Beds, Lake View | In-room safe, desk, iron/ironing board, free WiFi

Standard Suite, 2 Twin Beds, Lake View

  • Sleeps 6
  • 2 Twin Beds

Stateroom, Suite, Annex 4Beds

  • Sleeps 4

Standard Twin - Non-Smoking

  • Sleeps 2

Japanese-Western mixed

  • Sleeps 5

Stateroom, Suite, Annex Japanese-Western mixed

  • Sleeps 5

Stateroom, Suite, Annex Other - Non-Smoking

  • Sleeps 2

Japanese-Western mixed - Non-Smoking

  • Sleeps 6

Twin - Smoking

  • Sleeps 2

Stateroom, Suite, Annex Triple - Non-Smoking

  • Sleeps 4

Standard Semi-double - Non-Smoking

  • Sleeps 1

Deluxe 4Beds - Non-Smoking

  • Sleeps 4

Economy Japanese-style - Non-Smoking

  • Sleeps 5

Japanese-Western mixed

  • Sleeps 6

Superior Triple - Non-Smoking

  • Sleeps 3

Double - Non-Smoking

  • Sleeps 2

Japanese-Western mixed - Non-Smoking

  • Sleeps 5

Other - Non-Smoking

  • Sleeps 2

Stateroom, Suite, Annex 4Beds - Non-Smoking

  • Sleeps 4

Deluxe Japanese-Western mixed

  • Sleeps 5

Semi-double - Non-Smoking

  • Sleeps 1

Regular Twin - Non-Smoking

  • Sleeps 2

Superior Triple - Non-Smoking

  • Sleeps 3

Similar properties

Front of property

Green Hotel Yes Nagahama Minatokan

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, (258)
The price is $72
per night
$79 total
includes taxes & fees
Mar 3 - Mar 4
Green Hotel Yes Nagahama Minatokan

About this property

Grand Mercure Lake Biwa Resort & Spa

4-star Nagahama hotel walkable to Lake Biwa
A restaurant, a coffee shop/cafe, and self parking are available at this smoke-free hotel. Free WiFi in public areas and free train station pick-up are also provided. Additionally, laundry facilities, a front-desk safe, and free train station drop-off are onsite.
Grand Mercure Lake Biwa Resort & Spa offers 362 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries.

This Nagahama hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include body scrubs and body treatments. Public bath/onsen services include an indoor public bath (no minerals) and an outdoor mineral hot springs (Japanese-style onsen). These services feature separate men and women areas. There are hot springs on site.
Some rates at Grand Mercure Lake Biwa Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Dining options at the hotel include a restaurant and a coffee shop/cafe. Public areas are equipped with complimentary wireless Internet access. Grand Mercure Lake Biwa Resort & Spa features hot springs. A train station pick-up service and a train station drop-off service are complimentary for guests. This hot springs hotel also offers karaoke, laundry facilities, and shopping on site. Parking is available onsite for a surcharge.

Grand Mercure Lake Biwa Resort & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:00 AM.
レイクビュー - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner.
Sazanami - Onsite café. Open daily.

All inclusive details

All-inclusive room rates at Grand Mercure Lake Biwa Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 9:00 AM to 5:30 PM
  • Train station shuttle at scheduled times
  • Self parking on site (JPY 500 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,630 to 3,800 for adults and JPY 1,815 to 2,000 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sazanami
  • レイクビュー

Things to do

  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Spa

  • Body scrubs
  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator

More

  • 13 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 5:30 AM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3630 to 3800 for adults, and JPY 1815 to 2000 for children
  • Self parking fee: JPY 500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Nagahama Royal Hotel
Nagahama Royal
Nagahama Royal Onsen Hotel
Hotel Resorts NAGAHAMA
Resorts NAGAHAMA
Hotel Resorts NAGAHAMA
Mercure Biwa & Spa Nagahama
Grand Mercure Lake Biwa Resort Spa
Grand Mercure Lake Biwa Resort & Spa Hotel
Grand Mercure Lake Biwa Resort & Spa Nagahama
Grand Mercure Lake Biwa Resort & Spa Hotel Nagahama

Grand Mercure Lake Biwa Resort & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 121 out of 387 reviews
Rating 8 - Good. 160 out of 387 reviews
Rating 6 - Okay. 63 out of 387 reviews
Rating 4 - Poor. 29 out of 387 reviews
Rating 2 - Terrible. 14 out of 387 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Claude, Klamath Falls

Liked: Cleanliness, staff & service, property conditions & facilities
The 5 stars is based on the Expedia value and I arrived after dark. With current exchange I paid $46usd for a standard double room. The property has blemishes but it was a tremendous value (even before exchange). My experience was one night and I didn't soak in the public bath. But the residents appeared to enjoy it. I would definitely look at this property again if I'm in Nagahama.
Stayed 1 night in Nov 2024

4/10 Poor

Jaswinder

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First I want to say so the staff were great and friendly. However the property is such in the 80's and not in a good retro way. From washroom, bedding and carpets, everything looks original to when this place was built. The only areas that looks upgraded is the lobby area, which is what u see in the pictures. But much to do in surrounding area and a kid of restaurants closed by 8pm. For an advertised "resort", they need to do a lot better. Keep driving to next town and stay somewhere else.
Stayed 1 night in Sep 2024

6/10 Okay

daiki

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fantastic. Right on the lake, very close to Nagahama Castle, the train station and the main Nagahama quarter.
Stayed 1 night in Aug 2024

10/10 Excellent

ARMANDO

Traveled with group, Traveled with family
Liked: Amenities
Nice pool and big bath!! The free beverage and food area also very nice!!
Stayed 1 night in Jul 2024

10/10 Excellent

helena

Stayed 1 night in Jul 2024

6/10 Okay

Gustavo

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I think the old rooms are unacceptable..condition is very bad. There is no reason why they should allow people to stay in these rooms
Stayed 1 night in Jun 2024

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Khai Wor, Singapore

Traveled with group
Liked: Staff & service
It has a nice view.
Stayed 1 night in May 2023

8/10 Good

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is on the banks of Lake Biwa and it’s very easy to walk to Nagahama shopping street
Stayed 3 nights in Apr 2023

10/10 Excellent

Yumi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel has hot springs which opens early morning. also, the hotel is close to the small gallery and shopping area.
Stayed 2 nights in Feb 2023

8/10 Good

Hak Kwong, Richmond Hill

Traveled with family
Liked: Cleanliness, amenities
The property is located near the lake, offering splendid view. The staff has difficulty communication in English. The dining option is lacking, with very few tables available for so many guests.

6/10 Okay

Fabio

Stayed 1 night in Jul 2022

8/10 Good

ANDREY

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was awesome 30 years ago, but now it is too old
Stayed 1 night in May 2022

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, amenities
Awfully expensive for what you get. The hotel is centrally located to the sights in Nagahama / the IC / the lake .... but the overall price for the hotel / experience was too expensive.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, staff
The view from the room was magnificent, the staff was nice. Less than ten minutes walking from Nagahama station and also close to the Nagahama pier (where you may take the tourism steam boat to Chikubu island).
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom had bad ventilation and low ceiling. Felt not terribly cleaned, butbwas overall ok
Stayed 2 nights in Dec 2019

8/10 Good

MERVYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A RESTFUL RESORT HOTEL
THIS HOTEL WAS ABIT PRICEY BUT WE HAD A VERY ENJOYABLE STAY. THEY HAD ENGLISH SPEAKING FRONT DESK STAFF WHO WERE VERY FRIENDLY AND EFFICIENT. WE TOOK A ROOM FACING THE LAKE WHICH WAS SPACIOUS AND COMFORTABLE. THERE WAS NOT MUCH ACTIVITY AROUND THE HOTEL AND ABIT OF DRIVING INVOLVED TO SEE THE AREA BUT IT'S IDEAL FOR CHILLING OUT AND A WALK ALONG THE LAKESHORE IN THE MORNINGS WAS VERY PLEASANT, EVEN IN SUMMER. STRONGLY RECOMMEND THE HOTEL TO STAY IN WHEN VISITING THE NORTHERN PART OF LAKE BIWA !
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice bath house
Stayed 1 night in Jun 2019

8/10 Good

JMS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great Lake View, and located walking distance to Nagahama Port to visit Chikubu-Island via Ferry. We wish we knew they provide a free shuttle between hotel and Nagahama Station in advance. We did not check that when we booked the hotel.
Stayed 2 nights in May 2019

8/10 Good

Katsuyama

Traveled with group
Liked: Cleanliness, staff & service, amenities
何も知らずに来たので特に無し でも綺麗なホテルで良かったです。 スタッフさんも優しい！
Stayed 1 night in Nov 2024

10/10 Excellent

masaru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

kOTONO

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
窓ガラスが綺麗に拭かれてなかった。 スタンドのカバーが古く汚すぎると思います。 電気を付けると尚更目立ちます。 カバーだけでも替えたら気持ちよいのではと思います。 1階のラウンジは改装されてて綺麗でしたがロビーソファーは破れていたのが残念。 ラウンジのドリンクサービスは豊富でお酒好きな方には最高ですね。 ディナーの時は会場に通して貰ったのに席がなく 座るまで随分探し回りました。 仕方ないのでサブの会場に替えました。 朝食時には改善され、案内して下さりました。夜は人手不足だったのかも知れませんね。
Stayed 1 night in Nov 2024

2/10 Terrible

Yoshitake, NERIMAKU

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
良かったのはロケーションだけ。4月にリブランドオープンしたとのことでホームページも見て楽しみにしていたががっかりホテルでした。国内外の一流ホテルに宿泊したことがある人は避けた方が良い。 部屋は古くて汚くて暗くてなるべく部屋にいたくないと感じるレベル。バスルームも汚れたまま。朝食ビュッフェは普通にまずい、浴場も23時に終了、フロント対応もいまいちでかつ全体的にホスピタリティーにかける。 酷かったの一言
Stayed 1 night in Nov 2024

10/10 Excellent

fumiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024