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Recently stayed 2 nights at the JR Kyushu Kagoshima. Check in/check out all friendly and efficient. The location is amazing. You don’t even have to go outside the station to access the hotel reception. Amazing. The staff were welcoming in saying hello everytime you either left or returned to the hotel. Great to see. Room was adequate for 3 people, but a little small for 3 large suitcases. Shower was good. The reason I’m not giving this hotel a full score is because of the pillows. I’m sorry, but the pillows were so hard it was like laying on a rock. Not sure what those beads in the pillows are but it really made both nights hard to get any sleep. Sorry, but I had to mention it. But overall, the location can’t be beat, the staff are very friendly and the price is very good for the type of room you get.

We love this place! Come back every year for excellent views of sakurajima, great onsen facility and delicious breakfast. Most of all, enjoy the staff hospitality.

Had trouble with communication with Vrbo, trying to check in

Really nice spacious rooms. Clean and comfortable beds. Laundry machine in room was great

Nice rooms quiet and close to a lot of things particularly shopping.

Very poor communication. Was difficult to contact anyone. They do not respond through Expedia messages, and one of the 2 phone numbers on their website do not work. We only had 3 towels in the room for 4 people. After calling to ask for another we were told no, our 6 year old son was too young to get a towel. Apparently he doesn't need to bathe? There are only 2 plates in the kitchen, so we couldn't all eat there without buying disposable plates. So don't plan to use the kitchen, which kind of defeats the purpose. Overall could have been a good place, but I am pretty frustrated by the communication and lack of provisions for more than 2 people.

Lovely room. Great location to see what we wanted to see. We were only there a couple of nights.