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Hakuba Kokoro hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hakuba Kokoro hotel

Terrace/patio
Terrace/patio
Terrace/patio
View from room
Breakfast and dinner served, Japanese cuisine

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
5246 Hokujo Happo, Hakuba, Nagano, 399-9301
  • Hakuba Valley Ski Area
    ‪1 min walk‬
  • Hakuba Ski Jumping Stadium
    ‪1 min walk‬
  • Happo Information Center
    ‪4 min walk‬

Room options

View all photos for Double Room

Double Room | Memory foam beds, in-room safe, individually decorated

Double Room

  • 183 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Memory foam beds, in-room safe, individually decorated

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Tatami Room

Japanese Tatami Room | Memory foam beds, in-room safe, individually decorated

Japanese Tatami Room

  • 183 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Futons

View all photos for Standard Triple Room

Memory foam beds, in-room safe, individually decorated

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Memory foam beds, in-room safe, individually decorated

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Memory foam beds, in-room safe, individually decorated

Quadruple Room

  • 301 sq ft
  • Mountain view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Standard Twin Room

Memory foam beds, in-room safe, individually decorated

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room | Memory foam beds, in-room safe, individually decorated

Family Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Premier Triple Room

Memory foam beds, in-room safe, individually decorated

Premier Triple Room

  • Sleeps 3
  • 3 Twin Beds

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About this property

Hakuba Kokoro hotel

3-star Hakuba hotel steps from Hakuba Valley Ski Area
Hakuba Kokoro hotel offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and ski passes. Housekeeping is available on request.
Hakuba Kokoro hotel offers 27 air-conditioned accommodations with safes and slippers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
For a free ride to the slopes, hop on the hotel's complimentary ski shuttle. Conveniences like ski storage and ski passes allow you to spend less time with logistics and more time on the slopes.

The hotel offers a restaurant. Wireless Internet access is complimentary. Onsite self parking is complimentary.

Hakuba Kokoro hotel has designated areas for smoking.

Japanese breakfasts are available for a surcharge and are served each morning between 6:30 AM and 8:00 AM.
居酒屋ぱいかじ - This restaurant specializes in Japanese cuisine and serves breakfast and dinner.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free ski shuttle
  • Free self parking on site

Food and drink

  • Daily Japanese breakfast available 6:30 AM to 8:00 AM for a fee: JPY 1,000 for adults and JPY 700 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 居酒屋ぱいかじ

Things to do

  • Ski passes
  • Ski storage

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 6:30 PM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
4 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for Japanese breakfast: approximately JPY 1000 for adults and JPY 700 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hakuba Kokoro hotel Hotel
Hakuba Kokoro hotel Hakuba
Hakuba Kokoro hotel Hotel Hakuba

Hakuba Kokoro hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 18 out of 41 reviews" "
Rating 8 - Good. 14 out of 41 reviews" "
Rating 6 - Okay. 6 out of 41 reviews" "
Rating 4 - Poor. 3 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent place to stay and staff was great. Just remember that they can pick you up on the day you check in and they can drop you off the day you check out. I had to get dropped off at the Hakuba station when I was leaving
Stayed 3 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Regan

Liked: Cleanliness
Great location, and also good varied breakfast.
Stayed 5 nights in Feb 2024

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpfull
Stayed 5 nights in Jan 2024

8/10 Good

Ho Ling

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in Dec 2023

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski hotel
Very clean quant place. Morning breakfast was a great way to start the day. Definitely recommend and would stay there again!
Stayed 3 nights in Jan 2024

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Libo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff
Stayed 2 nights in Jan 2024

6/10 Okay

Rodolfo

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
more of a 2 Star property-- especially in the quality of the beds and furniture. But the location is great-- 5 minute walk from bus stop and 15 minutes from Gondola (and 3 minute walk from shuttle stop to Gondola). what i appreciate about the property was there was a desk so I could get work done. Hotel has a very strict policy regarding breakfast (they won't serve anyone after 8 am) and you have to pay for late check out (which i appreciate). but if you're expecting luxury, you won't get it here. You will get convenience though.
Stayed 3 nights in Dec 2023

8/10 Good

Yen Ling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room but a bit overpriced
Room was spacious but a bit overpriced. Staff was friendly especially Ms Ayu. Need to take note of the breakfast serving time as it ends at 8am. Hotel will provide free shuttle service if the ski shuttle is not yet in operation. Suggest to go after mid Dec if your main objective is to ski. Most of the restaurants are closed until mid December.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dixon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For us it was great for family with older kids as we could get separate rooms at reasonable rates, rooms were simple, clean and comfortable, staff were helpful and friendly, easy distance to bus terminal (and choice of ski resort) and nearby food options.

6/10 Okay

Christopher

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
CASH TRIP
Stayed 3 nights in Dec 2022

10/10 Excellent

John, Philadelphia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

yoshihiko

Stayed 1 night in Feb 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s ok but wouldn’t go back
Rooms are very basic but comfortable. Hotel and rooms had a very strange smell. Not a good one. There are loud drinkers at the bar at night and the noise goes all through the hotel. If you’re a light sleeper this place isn’t for you. Breakfast cuts off early at 830 and is really not very good food. Onsen is so hot you literally can’t get in for more than 60 seconds.
Stayed 4 nights in Feb 2022

10/10 Excellent

Rina, Sakado

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It feels like we are part of their family. Everyone is so friendly and accommodating. The view from our room and from the roof top is breath taking. I’m sure gonna miss this experience. Forever in my ❤️.
Stayed 2 nights in Oct 2021

10/10 Excellent

David, Tokyo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited with my wife, stayed there 4 nights. Service, was fantastic. Breakfast was amazing, in house onzen too Location is great. We really enjoyed our day there, look forward to visit next winter,
Stayed 4 nights in Aug 2020

10/10 Excellent

Gustavo, Nagoya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a really good cost/benefit. The rooms were clean, there is a fairly good breakfast and the view was exactly as the website. It is well located, within steps from a wide variety of local restaurants and shops. Happo-One resort lifts 3A and 3B, gondola and ski jumping are about 500m from the hotel.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
Kokoro was a great hotel - really friendly staff, clean and comfortable with beautiful views of the Alps. It’s a few hundred meters - mostly flat and easily walkable, even in ski boots / from both the main Gondola and the Nakiyama Chairlift (opposite directions). The room we had was a twin/double - the space was big, but we still had a bit of trouble navigating four large suitcases (our fault for having so much luggage). We also put the beds together to form a massive bed. Breakfast was good and hearty - Australian travelers take note though: don’t expect an Australian hotel style buffet breakfast. It’s more like a European continental buffet, but with sausages instead of cold meats; and amazing Japanese green tea/mango roll cake instead of pastries.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 7 nights in Dec 2019

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Danny

Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2023

6/10 Okay

yoshitugu

Traveled with partner
Liked: Staff & service
コスパが良いと思う。