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Hakuba Tokyu Hotel

4.0 star property

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Photo gallery for Hakuba Tokyu Hotel

Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking | Down comforters, in-room safe, individually decorated
Lounge
Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking | Down comforters, in-room safe, individually decorated
Hot springs
2 restaurants, breakfast, lunch, dinner served; French cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Spa
  • Housekeeping
  • Laundry

Explore the area

Map
4688 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301
  • Hakuba Happo-One Ski Area
    ‪11 min walk‬
  • Hakuba Iwatake Ski Resort
    ‪4 min drive‬
  • Hakuba Goryu Ski Resort
    ‪8 min drive‬

Room options

View all photos for Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking | Down comforters, in-room safe, individually decorated

Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

  • 366 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking

Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking | Down comforters, in-room safe, individually decorated

Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking

  • 689 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Economy Twin Room (2nd-4th floor) Entrance side, Non Smoking

Down comforters, in-room safe, individually decorated

Economy Twin Room (2nd-4th floor) Entrance side, Non Smoking

  • 280.0 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking | Down comforters, in-room safe, individually decorated

Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

  • 356 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room (2nd-4th floor) Entrance side, Non Smoking

Down comforters, in-room safe, individually decorated

Deluxe Twin Room (2nd-4th floor) Entrance side, Non Smoking

  • 441 sq ft
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Top Floor Standard Twin Room (5th floor) Entrance side, Non Smoking

Down comforters, in-room safe, individually decorated

Top Floor Standard Twin Room (5th floor) Entrance side, Non Smoking

  • 366 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

Similar properties

Exterior

Courtyard by Marriott Hakuba

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (181)
The price is $303
per night
$369 total
includes taxes & fees
Apr 2 - Apr 3
Courtyard by Marriott Hakuba

About this property

Hakuba Tokyu Hotel

4-star Hakuba hotel steps from Hakuba Ski Jumping Stadium
Snow lovers will appreciate Hakuba Tokyu Hotel's complimentary ski shuttle, as well as other onsite amenities such as a bar/lounge and a full-service spa.
Hakuba Tokyu Hotel offers 102 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters. 30-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include outdoor tennis courts.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Getting to the slopes is a breeze with this mountain hotel's complimentary ski shuttle. Conveniences like ski storage, ski equipment rentals, and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Wireless Internet access is complimentary. Complimentary self parking is available on site, along with a car charging station.

Hakuba Tokyu Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Chamonix - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.
Manyo - This restaurant specializes in Japanese cuisine and serves dinner only.
The Lodge - Onsite bar.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle
  • Free ski shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,356 for adults and JPY 807 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Chamonix
  • Manyo
  • The Lodge

Things to do

  • 4 outdoor tennis courts
  • Full-service spa
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Elevator (37 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3356 for adults and JPY 807 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakuba Tokyu
Hakuba Tokyu Hotel
Hotel Tokyu Hakuba
Tokyu Hakuba
Tokyu Hakuba Hotel
Tokyu Hotel Hakuba
Hakuba Tokyu Mura
Hakuba Tokyu Hotel Hotel
Hakuba Tokyu Hotel Hakuba
Hakuba Tokyu Hotel Hotel Hakuba

Hakuba Tokyu Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 60 out of 77 reviews
Rating 8 - Good. 15 out of 77 reviews
Rating 6 - Okay. 2 out of 77 reviews
Rating 4 - Poor. 0 out of 77 reviews
Rating 2 - Terrible. 0 out of 77 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

CHEE WOON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice out door hot spa
Loves the out door spa. See snow falling down as you soak in the hot water. The place is wonderful. Pricing is very reasnable.
Stayed 2 nights in Dec 2024

8/10 Good

amirudin

Average
Stayed 5 nights in Dec 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great facilities. Free shuttles available to and from the slopes. Individual locker’s provided if you are bringing your own snowboards/skis. Drying room you can use. Self laundry/dryer facilities available to use. Onsen free to use after each day on the slope. We also booked a massage with Lily for last night and she was fantastic together with an aromatherapy treatment. They also provide Yamato Black cat service from the hotel so I can send your bulky snowbag straight to the airport so you don’t have to lug it around whilst you continue exploring other parts of Japan.
Stayed 4 nights in Feb 2024

8/10 Good

Jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room and ensuite. Nice hotel with friendly staff. The hotel was very covid conscious and clean. It is well located and the Hakuba valley shuttle bus stops at the hotel. While the buffet breakfast was nice, the on-site French restaurant - Chamonix was disappointing. The staff made us pre-order food when we booked the table and we couldn’t adapt meals to cater for gluten free. The food was OK but the overall dining experience was underwhelming.
Stayed 10 nights in Mar 2023

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great. A bit of a walk (15-20 minute) to the village. The town offers a shuttle bus which take you to the ski locations and stops at a variety of drop off locations. It would be nice if the hotel would offer their shuttle, then you would not have to wait for the town shuttle or pay the expensive taxi rates (if you could get a taxi). Allot of walking or better yet bring a car.
Stayed 4 nights in Feb 2023

10/10 Excellent

Sonoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never had such helpful staff member .Romain acted like a tour guide as well as English speaking contact at the hotel.He new about ,lift tickets ,the ski resorts ,rental gear,restaurants,taxis ,clubs and bars,transport to and from Hakuba ,bus time tables ,etc etc . And he did it all with a smile on his face and helped make our holiday a beauty! The hotel has a very good spa and bus services run to ski fields pretty regularly .
Stayed 7 nights in Feb 2023

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, and easy access to sky field. Price is a bit high, but it is worthy of.
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveler

Stayed 7 nights in Feb 2020

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Craig_family, NC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities. Helpful staff. Makes Nagano even better.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest relations spoke English, very helpful and provided good suggestions for e.g. restaurants. Housekeeping was very efficient and considerate. Onsen was constantly cleaned and was spacious.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a beautiful "backyard" that takes you back to the nature. Lovely onsen and well setup change room with all amenities that you need.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent . The staff members are very helpful.
Stayed 5 nights in Jan 2020

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best overall option in Hakuba
This hotel is fantastic, remodeled and very quiet super spa and spring. For the price this is one of the very best in Hakuba. Easy walk to Gondola without having to stay right in town. Perfect!
Stayed 3 nights in Oct 2019

10/10 Excellent

Andrew, Byron Bay, NSW

Traveled with group
Liked: Cleanliness, staff & service, amenities
Fantastic stay, awesome hotel, very helpful staff and great location
Stayed 7 nights in Feb 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very pleasing experience to stay here. Close enough to town (only a 10-15 minute walk) and the room was very spacious, clean and well appointed. Staff very nice. Buffet breakfast was pretty generic but the staff are super attentive and the chef makes a fantastic omelette to order right there in the restaurant. Ski gear hire available in hotel (Head skis) and complimentary ski locker too. Tried the snack menu and bar service at the Lounge Bar and was very good too. The hotel is well serviced by the ski shuttle buses to take you to different fields as well.
Stayed 6 nights in Jan 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snow holiday
Great trip great holiday great hotel
Stayed 8 nights in Mar 2018

10/10 Excellent

Emma, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location and clean amd wotif wants me to write more.
Stayed 7 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kai Kee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If in Hakuba Happo area, stay in Tokyo Hakuba
Good location if skiing around Happo area. There are close by eateries if one doesn't fancy hotel dining. Excellent mountain view from the room.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff
Great hotel. Staff were very helpful. Winter ski bus collects from the front door. The onsite onsen is incredibly relaxing.

10/10 Excellent

Stephanie, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We wish we had more time!
We loved our stay at the Hakuba Tokyu Hotel! We only had 2 nights in the area but wish we could have stayed longer. The hotel provides a free shuttle to the Happo One Gondola (and other ski resorts if necessary) and to the train station - very helpful! It is in an excellent location - close to the Happo One Gondola and plenty of places to eat. We ate in the hotel itself and the food and service were excellent. The onsen was incredibly clean and relaxing. We would definitely recommend this hotel and would stay here again!

6/10 Okay

Lachlan, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miles from the lifts/gondolas
Not ski in ski out at all. Try a bus ride to the slopes. Why pay so much for a hotel so far from the lifts?

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in Japan
Great room (all rooms are good), very well serviced. A lot of new English speaking staff for the start of the season that don't know a lot, but it probably is the best hotel in Hakuba and we recommend that you stay there.