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Hotel de La Neige

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel de La Neige

Front of property - evening/night
[East] Junior Suite with Jacuzzi, Non Smoking | Bathroom | Free toiletries, hair dryer, bathrobes, slippers
[East] Superior Twin Room with Open-Air Bath, Non Smoking | Down comforters, minibar, desk, iron/ironing board
Mountain view
Exterior

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Spa
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

Map
Happo Wadanonomori, Hakuba, Nagano-ken, 399-9301
  • Hakuba Valley Ski Area
    1 min walk
  • Wadanonomori Church
    2 min walk
  • ももちゃんクレープ 八方本店
    14 min walk
  • Hakuba Station
    10 min drive

Room options

View all photos for [East] Superior Japanese-Western Style Room with Open-Air Bath, Non Smoking

[East] Superior Japanese-Western Style Room with Open-Air Bath, Non Smoking | Bathroom | Free toiletries, hair dryer, bathrobes, slippers

[East] Superior Japanese-Western Style Room with Open-Air Bath, Non Smoking

  • 452 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for [West] Deluxe Twin Room with Jacuzzi, Non Smoking

[West] Deluxe Twin Room with Jacuzzi, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[West] Deluxe Twin Room with Jacuzzi, Non Smoking

  • 463 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for [East] Superior Twin Room with Open-Air Bath, Non Smoking

[East] Superior Twin Room with Open-Air Bath, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[East] Superior Twin Room with Open-Air Bath, Non Smoking

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Twin Sofa Bed

View all photos for [West] Maisonette Triple Room, Non Smoking

[West] Maisonette Triple Room, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[West] Maisonette Triple Room, Non Smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for [East] Standard Twin Room, Non Smoking

[East] Standard Twin Room, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[East] Standard Twin Room, Non Smoking

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for [East] Log Cottage, Non Smoking

[East] Log Cottage, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[East] Log Cottage, Non Smoking

  • 743 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for [West] Superior Twin Room, Non Smoking

[West] Superior Twin Room, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[West] Superior Twin Room, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for [West] Deluxe Double Room, Non Smoking

[West] Deluxe Double Room, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[West] Deluxe Double Room, Non Smoking

  • Sleeps 3
  • 1 Double Bed OR 1 Twin Murphy Bed

View all photos for [East] Deluxe Twin Room with Jacuzzi, Non Smoking

[East] Deluxe Twin Room with Jacuzzi, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[East] Deluxe Twin Room with Jacuzzi, Non Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for [West] 4 Bed Rooms, Non Smoking

[West] 4 Bed Rooms, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[West] 4 Bed Rooms, Non Smoking

  • Sleeps 4
  • 4 Twin Beds OR 2 Twin Beds and 1 Double Bed

View all photos for [East] Deluxe Double Room with Jacuzzi, Non Smoking

[East] Deluxe Double Room with Jacuzzi, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[East] Deluxe Double Room with Jacuzzi, Non Smoking

  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for [East] Junior Suite with Jacuzzi, Non Smoking

[East] Junior Suite with Jacuzzi, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[East] Junior Suite with Jacuzzi, Non Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for [East] Corner Deluxe Twin Room with Jacuzzi, Non Smoking

[East] Corner Deluxe Twin Room with Jacuzzi, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[East] Corner Deluxe Twin Room with Jacuzzi, Non Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for [West] Standard Double Room, Non Smoking

[West] Standard Double Room, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[West] Standard Double Room, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for [West] Superior Double Room, Non Smoking

[West] Superior Double Room, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[West] Superior Double Room, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for [West] Standard Twin Room, Non Smoking

[West] Standard Twin Room, Non Smoking | Down comforters, minibar, desk, iron/ironing board

[West] Standard Twin Room, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

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About this property

Hotel de La Neige

5-star Hakuba hotel steps from Hakuba Valley Ski Area
With direct access to the slopes, Hotel de La Neige makes guests feel at home with amenities like a restaurant, ski storage, and ski passes.
Hotel de La Neige offers 25 air-conditioned accommodations with minibars and bathrobes. Beds feature down comforters. LCD televisions come with satellite channels.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. This Hakuba hotel provides complimentary wireless Internet access. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include ski-in/ski-out access.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The hotel offers a restaurant. Wireless Internet access is complimentary. This luxury hotel also offers ski-in/ski-out access, spa services, and a terrace. Onsite self parking is complimentary.
Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Hotel de La Neige has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,960 for adults and JPY 3,960 for children
  • A restaurant

Things to do

  • Bicycle rentals
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • Babysitting (surcharge)
  • Free area shuttle
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Aromatherapy
  • In-room massages
  • Reflexology

Accessibility

  • No elevator

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1990
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately JPY 3960 for adults and JPY 3960 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hotel Neige Higashi-kan Hakuba
Hotel Neige Higashi-kan
Neige Higashi-kan Hakuba
Neige Higashi-kan
Hotel de La Neige Hotel
Hotel de La Neige Hakuba
Hotel La Neige Higashikan
Hotel La Neige Higashi kan
Hotel de La Neige Hotel Hakuba
Hotel de La Neige by Onko Chishin

Hotel de La Neige Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 113 out of 134 reviews" "
Rating 8 - Good. 12 out of 134 reviews" "
Rating 6 - Okay. 4 out of 134 reviews" "
Rating 4 - Poor. 3 out of 134 reviews" "
Rating 2 - Terrible. 2 out of 134 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Teck Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with fantastic service
I stayed here couple weeks ago, I like the environment and comfort and quiet place, the manager and staff are great and friendly, that’s the reason why I came back. The manager upgrade me to a room with Jaguzzi. Sadly is the air conditional is abit old , doesn’t cool up the room quick, but it still fine. The hotels room definitely needs a proper upgrade as there is many wear and tear and air conditional need an overhaul too. Wallpaper has to be clean as you can see some stains.
Stayed 1 night in Jul 2024

10/10 Excellent

Teck Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
The service was perfect and bed was super comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Scott, Denver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff/service throughout- including very convenient shuttle service to/from bus and to ski lifts! Very highly recommended.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ramon

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property and stay were excellent.
Stayed 5 nights in Mar 2024

10/10 Excellent

Verified traveler

Our stay was beyond amazing! The staff was so kind and helpful ❤️ We will definitely be back!
Stayed 2 nights in Mar 2024

10/10 Excellent

MYUNG HUI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel, it was our second time visit. We already look forward to visiting again next year for sure!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

KHALED, fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, service and people that work there.
Stayed 5 nights in Mar 2024

10/10 Excellent

WILLARD

Traveled with group
Liked: Property conditions & facilities
The hotel was great and the staff were friendly and helpful. Lovely hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Otto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Maurice

Stayed 4 nights in Feb 2023

10/10 Excellent

Geoffrey Li

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and helped us to book two dinners, three private ski lessons as well as pick up and drop off for ski runs for the nearby Happo-One ski area. They also helped to arrange for pick up from and to the Hakuba-Happo bus station.
Stayed 5 nights in Jan 2023

10/10 Excellent

Tristan

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the cottage. My family was able to enjoy hotel amenities with privacy. The shuttle was a big plus. The staff was very accommodating. We will stay there again. Highly recommended.
Stayed 3 nights in Feb 2022

10/10 Excellent

Teri, Aiea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for three nights and took the half board option which included breakfast and dinner at their restaurant. We were so impressed with the fabulous French- inspired multi course dinners; beautifully presented and super delicious! What an incredible value. Would highly recommend! The staff and service at this hotel are also top notch!
Stayed 3 nights in Feb 2022

8/10 Good

Peter, APO

Liked: Cleanliness, staff & service, amenities
Stayed four nights to ski the various areas of Hakuba Valley. First, the staff were incredibly kind and helpful! For example, when I arrived and as I was parking my car, a staff member came out to greet me. And each morning I skied Happo One, a staff member drove me to the ski area and then picked me up when I called in the early afternoon. This allowed me to boot up in the hotel lobby, saving me much time. Staff also offered to help with ski rentals and lift passes. The daily breakfast (set menu) was also nice. And one evening I ate dinner in the hotel’s restaurant. I was hoping for Japanese food, but the set menu was comprised of delicious French food. I should have asked more questions about the dinner menu before I made my dinner booking, but again the dinner and service were very nice. The hotel itself is showing its age—worn carpets in the hallways, tired-looking furniture, scuffs on the walls. But the room was spacious and the bed and pillows comfortable. The hotel is secluded, and I couldn’t find any places to eat within walking distance, so guests will have to eat dinner in the hotel’s restaurant or drive somewhere. Overall, I had a nice, relaxing stay.
Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely lovely staff and atmosphere
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel La Neige had a lovely, peaceful vibe with a consistent and an incredibly high standard in everything from the decor, to the food, to the service. Would highly recommend.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stat
Awesome hotel with fantastic service. They really go out of their way to make you feel comfortable and at ease. Very helpful with arranging snowboarding gear rental, lift tickets and evening dinner reservations. I would recommend this hotel above all others. Breakfast was amazing as well.
Stayed 2 nights in Dec 2020

10/10 Excellent

Grant, Melbourne, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we have ever stayed in. Beautiful rooms, excellent service and the Restaurant provides a magnificent dining experience.
Stayed 7 nights in Mar 2020

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2020

10/10 Excellent

haibin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and excellent service
Stayed 4 nights in Dec 2019

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at La Neige!
The staff at La Neige is absolutely fantastic! Miki took great care of us. We came very early in the season for the first few days the slopes were open. Although, we would have liked more snow, our stay was made perfect by the team at La Neige. They made the process of renting equipment, getting to the slopes, and even going on some sight seeing absolutely painless. Every night when we came in, they had chairs set up for us in the lobby with our shoes, a fire burning in the fireplace, and fresh popcorn and snacks for our hungry children. The cabin we stayed in was perfect for our family of five and the dining options were also great. We ate at the casual restaurant most nights, but enjoyed French one evening and we were equally pleased at both restaurants. The Gyodon and Shabu Shabu were family favorites. The breakfast with a cooked option and buffet satisfied everyone as well. We would definitely go back for another stay.
Stayed 5 nights in Dec 2019