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Phoenix Chalets

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Phoenix Chalets

Helicopter/plane tours
Exterior
Soundproofing, iron/ironing board, free WiFi, bed sheets
Soundproofing, iron/ironing board, free WiFi, bed sheets
Soundproofing, iron/ironing board, free WiFi, bed sheets

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Washer
  • Pet friendly
  • Breakfast available
  • Kitchen
  • Air conditioning

Explore the area

Map
4690-2 Hokujo, Hakuba, Nagano, 399-9301
  • Hakuba Valley Ski Area
    1 min walk
  • Hakuba Ski Jumping Stadium
    1 min walk
  • Happo Information Center
    9 min walk

Room options

View all photos for Luxury Chalet, 2 Bedrooms (Phoenix)

Terrace/patio

Luxury Chalet, 2 Bedrooms (Phoenix)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Luxury Chalet, 3 Bedrooms (Phoenix)

Separate tub and shower, deep soaking tub, free toiletries, hair dryer

Luxury Chalet, 3 Bedrooms (Phoenix)

  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

View all photos for Family Chalet

Family Chalet | Soundproofing, iron/ironing board, free WiFi, bed sheets

Family Chalet

  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 1 Large Twin Bed, 2 Twin Beds and 2 Twin Bunk Beds

View all photos for Luxury Room (Phoenix One)

Luxury Room (Phoenix One) | In-room dining

Luxury Room (Phoenix One)

  • 4 bedrooms
  • 3 bathrooms
  • Sleeps 8
  • 2 King Beds and 4 Twin Beds

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The price is $203
per night
$247 total
includes taxes & fees
Dec 11 - Dec 12
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About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Phoenix Chalets

4.5-star Hakuba vacation home steps from Hakuba Valley Ski Area
Jump on the free ski shuttle for a day on the slopes before returning to Phoenix Chalets for a meal at the restaurant and a drink at the bar/lounge. Additional amenities include ski storage and complimentary wireless internet access. All 10 soundproofed homes feature free WiFi and espresso makers. Guests can enjoy deep soaking tubs, and other standard amenities include kitchens with refrigerators and ovens.
Phoenix Chalets offers 10 air-conditioned accommodations with washers/dryers and espresso makers. Rooms open to balconies. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottled water and coffee/tea makers.

The recreational activities listed below are available either on site or nearby; fees may apply.
Phoenix Chalets features a terrace, multilingual staff, and ski storage. Public areas are equipped with complimentary wireless Internet access. A bar/lounge is on site where guests can unwind with a drink. A ski shuttle and a train station pick-up service are complimentary for guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Phoenix Chalets is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Phoenix Chalets has a restaurant on site.

Languages

English, Japanese

Property amenities

Ski

  • Close to skiing
  • Free ski shuttle
  • Ski area nearby
  • Ski equipment rentals nearby
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski runs nearby
  • Ski storage
  • Snowboarding nearby

Internet

  • Available in the house: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up shuttle from 7:00 AM to 10:00 PM
  • Train station shuttle at scheduled times, on request
  • Free ski shuttle
  • Car not required
  • Free self parking on site
  • Limited onsite parking

Family friendly

  • Children stay free (see details)

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Mixer
  • Oven
  • Paper towels
  • Rice cooker
  • Stovetop
  • Toaster
  • Toaster oven

Dining

  • Daily full breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,500 for adults and JPY 1,750 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Window screens

Entertainment

  • 0-inch smart TV with digital channels
  • Netflix

Outdoor areas

  • Balcony
  • Terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • One pet total (up to 33 lbs per pet)
  • Fee: JPY 25,000 per pet per stay
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Free bottled water
  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Phone
  • Restaurant dining guides
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Ski storage
  • Fishing nearby
  • Hiking/biking trails nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 10 units
  • Soundproofing

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of JPY 25000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately JPY 3500 for adults and JPY 1750 for children
  • Pet fee: JPY 25000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property

Property is also known as

Phoenix Chalets House Hakuba
Phoenix Chalets House
Phoenix Chalets Hakuba
Phoenix Chalets Hakuba
Phoenix Chalets Private vacation home
Phoenix Chalets Private vacation home Hakuba

Phoenix Chalets Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 4 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

9.2/10

Cleanliness

7.0/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Yuichiro

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2020

10/10 Excellent

TAKA, Tokyo

Traveled with family
Liked: Cleanliness, amenities
施設も新しく非常に快適でした。
Stayed 2 nights in Jul 2020

8/10 Good

K.Takahashi, Kobe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バーベキューの夕食付きで、炭も全て用意されており、食べきれないくらいの食材で満足しました。ベッドルームにエアコンがなく少し暑かったですが、夜中は涼しく快適です。
Stayed 3 nights in Aug 2019

10/10 Excellent

hideki

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019