*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Phoenix Chalets features a terrace, multilingual staff, and ski storage. Public areas are equipped with complimentary wireless Internet access. A bar/lounge is on site where guests can unwind with a drink. A ski shuttle and a train station pick-up service are complimentary for guests. Limited complimentary onsite parking is available on a first-come, first-served basis.
Phoenix Chalets is a smoke-free property.
- Safe-deposit box at front desk
- Ski storage
- Terrace
- Luggage storage
- Wheelchair accessible – no
- Free ski shuttle
- Breakfast available (surcharge)
- Number of restaurants - 1
- Number of bars/lounges - 1
- Concierge services
- Front desk (limited hours)
- Free train station pickup
- Laundry facilities
- Parking (limited spaces)
- Tours/ticket assistance
- Total number of rooms - 10
- Free self parking
- Free WiFi
- Smoke-free property
- Multilingual staff
- Food and water bowls
Family Friendly Amenities
- Separate living room
- Free WiFi
- Soundproofed rooms
- Kitchen
- Laundry facilities
- Washer/dryer
- Full-sized refrigerator/freezer
- Refrigerator
- Microwave
Room Amenities
Phoenix Chalets offers 10 air-conditioned accommodations with washers/dryers and espresso makers. Rooms open to balconies. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottled water and coffee/tea makers.
- Air conditioning
- Television
- Refrigerator
- Coffee/tea maker
- Phone
- Free toiletries
- Hair dryer
- Iron/ironing board
- Balcony
- Ceiling fan
- Washer/dryer
- Espresso maker
- Soundproofed rooms
- Free bottled water
- Microwave
- Cookware, dishware, and utensils
- Bidet
- Kitchen
- Slippers
- Separate bathtub and shower
- Dishwasher
- Full-sized refrigerator/freezer
- Stovetop
- Digital TV service
- Flat-panel TV
- Free WiFi
- TV size: 0
- TV size measurement: inch
- Deep soaking bathtub
- Separate living room
- Bathtub or shower
- Heating
- Electric kettle
- Oven
- Rice cooker
- Towels provided
- Bedsheets provided
- Toaster
- Smart TV
- Netflix
- Number of beds 5
- Griddle
- Mixer
- Toaster oven
- Cleaning supplies
- Local maps
- Window screens
- Guidebooks or recommendations
- Laundry detergent
- Paper towels
- Restaurant dining guide
- Freezer
Parking
Free self parking , Parking (limited spaces)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Full breakfasts are available for a surcharge and are served each morning.
Phoenix Chalets has a restaurant on site.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Handrails in stairways
- Upper floors accessible by stairs only
Nearby Activities
The recreational activities listed below are available either on site or nearby; fees may apply.
- Snowboarding nearby
- Ski lessons available nearby
- Snowmobiling nearby
- Ski equipment rental shops nearby
- Hiking/biking trails nearby
- Snowshoeing nearby
- Fishing nearby
Hotel Policies
Payment types
Fees
Optional extras
- Fee for full breakfast: approximately JPY 3500 for adults and JPY 1750 for children
- Pet fee: JPY 25000 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 4 PM
Check-in time ends at 6:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is 10 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned.
Service animals are allowed
Service animals are exempt from fees/restrictions
Front desk opens daily at 7 AM
Front desk closes daily at 10 PM
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property uses a professional cleaning service
Contactless check-out is available
Property is cleaned with disinfectant
Car not required
Long-term renters welcome
Debit cards not accepted
Staffed front desk
Children stay free - maximum age 3
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Property registry number - 第H２１ １８−３０号
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Children stay free
Number of children who can stay free - 2
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- Pets allowed for an extra charge of JPY 25000 per pet, per stay
- Dogs only
- 1 total (up to 33 lbs per pet)
- Food and water bowls are available
- Service animals are welcome, and are exempt from fees
We should mention
Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
A car is not required for transportation to and from this property.
The property is professionally cleaned.
Contactless check-in and contactless check-out are available.
Hotel Names
- Phoenix Chalets House Hakuba
- Phoenix Chalets House
- Phoenix Chalets Hakuba
- Phoenix Chalets Hakuba
- Phoenix Chalets Private vacation home
- Phoenix Chalets Private vacation home Hakuba
Hotel Reviews
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