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Chester Hotel and Suites Nairobi, City Centre CBD

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Chester Hotel and Suites Nairobi, City Centre CBD

Outdoor pool
Front of property
City view from property
Studio Apartment | Living area | Flat-screen TV
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Koinange Street, 3rd Floor, Nairobi
  • City Market
    2 min walk
  • Central Park
    7 min walk
  • City Hall
    10 min walk
  • Nairobi (WIL-Wilson)
    6 min drive

Room options

View all photos for Studio Apartment

Studio Apartment | 1 bedroom, premium bedding, desk, iron/ironing board

Studio Apartment

  • 529 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Executive Apartment

One Bedroom Executive Apartment | 1 bedroom, premium bedding, desk, iron/ironing board

One Bedroom Executive Apartment

  • 923 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Standard Apartment

One Bedroom Standard Apartment | 1 bedroom, premium bedding, desk, iron/ironing board

One Bedroom Standard Apartment

  • 923 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Best Western Plus Meridian Hotel

Pool
Spa
Parking included
Free WiFi
4.4 out of 5, Excellent, (1108)
The price is $58
per night
$68 total
includes taxes & fees
Dec 14 - Dec 15
Best Western Plus Meridian Hotel

About this property

Chester Hotel and Suites Nairobi, City Centre CBD

3.5-star hotel in Nairobi Central
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite.
Chester Hotel and Suites Nairobi, City Centre CBD offers 84 accommodations with complimentary bottled water and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Accommodations at this 3.5-star hotel have kitchens with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. 2 meeting rooms are available. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This business-friendly hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Onsite self parking is complimentary.

Chester Hotel and Suites Nairobi, City Centre CBD has designated areas for smoking.

English breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Fiesta Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 for adults and USD 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Fiesta Restaurant

Things to do

  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Kitchen
  • Limited room service
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Living room
  • Phone

Policies

Check-in

Check-in start time: noon; Check-in end time: 8 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately USD 10 for adults and USD 10 for children
  • Airport shuttle fee: USD 30 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 20 (one-way), (from 4 to 13 years old)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number C.41900

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Chester Hotel Nairobi
Chester Nairobi
Jambo Chester Hotel Nairobi
Jambo Chester Hotel
Jambo Chester Nairobi
Jambo Chester
Chester Hotel Suites
Jambo Chester Hotel Suites
Chester Hotel Suites
Chester Hotel Suites Nairobi City Centre CBD
Chester Hotel and Suites Nairobi, City Centre CBD Hotel
Chester Hotel and Suites Nairobi, City Centre CBD Nairobi
Chester Hotel and Suites Nairobi, City Centre CBD Hotel Nairobi

Chester Hotel and Suites Nairobi, City Centre CBD Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 65 reviews" "
Rating 8 - Good. 25 out of 65 reviews" "
Rating 6 - Okay. 12 out of 65 reviews" "
Rating 4 - Poor. 4 out of 65 reviews" "
Rating 2 - Terrible. 3 out of 65 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ellen

Liked: Cleanliness, amenities, property conditions & facilities
The pool was lovely. The room was lovely. Simple and everything worked - microwave, fridge, etc. Easy check in and helpful and friendly staff. Be careful walking the ‘hood. Stay alert and it is all good.
Stayed 1 night in Jul 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
The views from my room showed how beautiful the area is with nearby parks and soaring hawks, egrets and swallows nearby. The nearby streets require you pay attention to your surroundings.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Jun 2024

10/10 Excellent

Mark, Vilas

Traveled with partner
Liked: Staff & service
Good value even though it is old. Convenient location.
Stayed 1 night in Mar 2024

6/10 Okay

Juliana

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Enough space
Stayed 4 nights in Feb 2024

8/10 Good

CONOR

Liked: Cleanliness, staff & service
Old design however good value for money, central and staff most helpful and attentive!
Stayed 3 nights in Nov 2023

8/10 Good

Connie

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Surprised😯!!!
This is my home away from home! Stayed here for years and for the first time my room was not clean, just neat!!
Stayed 1 night in Apr 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top place for all your Nairobi ttd- things to do!
I truly love staying at Chester House -it is my home away from home! The place is clean, staff is friendly, & professional & go above and beyond to make sure your stay is as perfect as you want it to be! CH is perfectly situated close to everything -highway, local transport, walking distance to all CBD places one needs -supermarkets, government/business offices, church, gym, clubs, restaurants etc you name it & Chester is close to it!
Stayed 14 nights in Mar 2023

4/10 Poor

Kuldip

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The website is deceiving. Too dirty. Left after 10 minutes and booked another hotel. Will request for a refund

10/10 Excellent

Olufemi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 13 nights in Jan 2022

10/10 Excellent

Olufemi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and awesome
Stayed 1 night in Feb 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Israel Tadesse

Business traveler
Liked: Cleanliness, staff & service, amenities
Am overall pleased with my stay. the staff were cooperative and welcoming. The location is wow Though problems could occur they should be fixed on time. I was a bit annoyed for not being able to enter my room whenever I wanted because of the problem with the room card was not fixed throughout my stay.
Stayed 3 nights in Jan 2022

8/10 Good

Lotfi

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The responsible and responsive mannerism of the staff. Highly professional and courtesied
Stayed 11 nights in Jan 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Generally good conditions and services by Africa standards
Stayed 5 nights in Jan 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The responsive and responsible mannerism of the staff to my requests is well appreciated.
Stayed 7 nights in Dec 2020

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2020

8/10 Good

DP, California, USA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is Great Locstion is Great .. But Its Service leaves quite a lot To be desired .. And It has the More OVERPRICED Restaurant ....where..ONE BEER Is 3 Times the Price of...US Price Of 1 Beer
Stayed 1 night in Sep 2019

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not recommend this hotel to anyone
No hot water, very dirty hotel and rooms, no wifi and the customer service is very poor.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is centrally located, facilities are great. I didn't like the services, staff are rude no courtesy, trailed me when I was taking breakfast, tried to make me sign a document before I take breakfast despite telling staff that I'll pay after I finished breakfast.Water was cold, I was allowed to take a shower in alternative room which had hot water, while I was taking shower, house keeper came, knocked at the door, I couldn't hear because I was in a shower, house keeper then broke chain that secures the door while I was in shower room. Hotel appears to want customers money fast, offers poor services and no apologetic about it. I wouldn't recommend the facility for a friend unless there's much staff customer service care. Left a bad taste in my mouth.
Stayed 1 night in Nov 2019

10/10 Excellent

Scott, Medina, Ohio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to access needed services (banks, groceries, gov. facilities). Great staff and good meals!
Stayed 24 nights in Nov 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service
...too much noise from the band that plays on the third floor...difficult to sleep
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Firstly, the staff were fabulous, trying their very best. Secondly, the property is fast running down. I moved into a room where the toilet flushing system has no water supply. Further, some parts of bathroom were missing (though by no means affecting the usage. Thirdly, the wifi is pretty poor, with no access in many parts of the bedroom. to resolve the water problem, the staff helped to move me to another room. However, the other problems existed. All in all, I think the issues are systemic management problems, probably trying to save money in many small ways. But still kudos to the staff who work to cope with the lapses.
Stayed 1 night in Sep 2019