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Room amenity

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Twin Bed

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1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Panoramic View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

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1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 Queen Bed (Karura Forest View)

  • Sleeps 2
  • 1 Queen Bed

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Premium Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

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1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed (Karura Forest View)

  • Sleeps 2
  • 1 Queen Bed

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Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

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Premium Room, 2 Twin Beds (Karura Forest View) | 1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 2 Twin Beds (Karura Forest View)

  • Sleeps 2
  • 2 Twin Beds

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1 bedroom, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 4
  • 1 Double Bed

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1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 Queen Bed, Balcony (Ferris Wheel View)

  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn Nairobi Two Rivers Mall by IHG

4-star Nairobi hotel connected to a shopping center, steps from Two Rivers Mall
This hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and 24-hour room service.
Holiday Inn Nairobi Two Rivers Mall by IHG offers 171 air-conditioned accommodations with safes and coffee/tea makers. Satellite television is provided. Rooms have partially open bathrooms. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Nairobi hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Nairobi Two Rivers Mall by IHG features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of 10 meeting rooms and coworking spaces. Event facilities measuring 237 square feet (22 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Complimentary secured self parking is available on site.

Holiday Inn Nairobi Two Rivers Mall by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM.
Holiday Inn Nairobi Two Rivers Mall by IHG has a restaurant on site.
24-hour room service is available.

Languages

English, French, Hindi, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 20 for adults and USD 10 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Art gallery
  • Bicycle equipment shop
  • Bicycle repair station
  • Designer stores
  • Gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's books
  • Children's dinnerware
  • Children's games
  • High chair
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 10 meeting rooms
  • 237 square feet of conference space
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • 4G smartphone data speed
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Smartphone
  • Soundproofed rooms
  • Unlimited smartphone data usage

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: M-Pesa
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

City Lodge Hotel Two Rivers Mall Nairobi
City Lodge Hotel Two Rivers Mall
City Lodge Two Rivers Mall Nairobi
City Lodge Two Rivers Mall
Nairobi Two Rivers Mall By Ihg
City Lodge Hotel at Two Rivers
City Lodge Hotel at Two Rivers Mall
Holiday Inn Nairobi Two Rivers Mall by IHG Hotel
Holiday Inn Nairobi Two Rivers Mall an IHG Hotel
Holiday Inn Nairobi Two Rivers Mall by IHG Nairobi
Holiday Inn Nairobi Two Rivers Mall by IHG Hotel Nairobi

Holiday Inn Nairobi Two Rivers Mall by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 63 out of 86 reviews
Rating 8 - Good. 14 out of 86 reviews
Rating 6 - Okay. 4 out of 86 reviews
Rating 4 - Poor. 3 out of 86 reviews
Rating 2 - Terrible. 3 out of 86 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Reginice

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Holiday Inn Two Rivers. The stay were wonderful, the hotel was super clean, and the location is super convenient, as there is the mall and restaurants nearby. I would stay again on a future visit!
Stayed 2 nights in Mar 2025

10/10 Excellent

Salome

Stayed 7 nights in Dec 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Steve

Stayed 3 nights in Feb 2025

8/10 Good

Per

Stayed 3 nights in Feb 2025

8/10 Good

Abubakar

Stayed 2 nights in Feb 2025

8/10 Good

Naz

Stayed 1 night in Feb 2025

10/10 Excellent

daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Tonya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Elin

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well-run and kindly staffed

Management was on the ball at this place, and front desk staff was extremely helpful (and even let me shower when I came back to retrieve a stored bag). Great experience!
Stayed 1 night in Jan 2025

10/10 Excellent

The KENYA Airlift Program

Stayed 1 night in Dec 2024

10/10 Excellent

Danel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and service!
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to accommodate me and my family. They stored luggage for us that we couldn’t keep in the room. Their service was exemplary. They arranged transportation for us as needed and they were always pleasant.
Stayed 7 nights in Nov 2024

10/10 Excellent

JEROME A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

This hotel and staff went out of their way one night at dinner. I wanted fried chicken and a salad and some cooked rice. These items were not on the menu. But my server asked the cook/Chef about this. He assured me, he would fix just what i wanted. He came thru. But all of the service was great. I'd stay here again and again.
Stayed 3 nights in Nov 2024

4/10 Poor

Maricelis

Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Spent 2 nights at the hotel and it was a bliss. Very quiet location and excellent facilities. Would highly recommend.
Stayed 2 nights in Oct 2024

8/10 Good

Madrine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The safety was great and the rooms are comfortable. The hotel is nice and clean. The staff are friendly and quick to correct any issues. We enjoyed the convenience of shopping at Two Rivers Mall and walking back to the hotel without any hassle.
Stayed 1 night in Oct 2024

10/10 Excellent

Shoshana

Stayed 2 nights in Sep 2024

8/10 Good

Camille

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness and the service. I had an issue with the car service that I booked to go to the airport and the hotel staff stepped in to ensure I got to the airport in time for my flight.
Stayed 3 nights in Sep 2024

10/10 Excellent

Shoshana

Stayed 3 nights in Sep 2024

10/10 Excellent

Cecil

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience 👍
Stayed 2 nights in Sep 2024

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a kitchen garden, they've planted some herbs used in cooking, this fresh produce top notch. Cleanliness is top of the range and the staff are all awesome. Two rivers mall is right next door, shopping made easy. Thank you Holiday Inn at Two Rivers, Nairobi. See you again.
Stayed 22 nights in Aug 2024

10/10 Excellent

Munir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Aug 2024

10/10 Excellent

Tonya

Stayed 1 night in Aug 2024