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Comfort Gardens

3.0 star property

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Photo gallery for Comfort Gardens

Garden
Restaurant
Fridge
Interior
In-room safe, soundproofing, free WiFi, bed sheets

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Pet friendly
  • Housekeeping
  • Air conditioning

Explore the area

Map
No 34, UN Cresent, P.O. Box 1813, Nairobi, 00621
  • Village Market
    ‪5 min walk‬
  • Embassy of the United States of America
    ‪11 min walk‬
  • United Nations Office at Nairobi
    ‪13 min walk‬
  • Nairobi (WIL-Wilson)
    ‪31 min drive‬

Room options

View all photos for Executive Room

In-room safe, soundproofing, free WiFi, bed sheets

Executive Room

  • 25 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, soundproofing, free WiFi, bed sheets

Standard Double Room

  • 205 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Room

In-room safe, soundproofing, free WiFi, bed sheets

Standard Room

  • 20 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Fridge

Studio

  • 40 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite

Executive Suite | Bathroom | Rainfall showerhead, free toiletries, hair dryer, towels

Executive Suite

  • 30 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Trademark Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (251)
The price is $208
per night
$260 total
includes taxes & fees
Mar 6 - Mar 7
Trademark Hotel

About this property

Comfort Gardens

3-star guest house in Gigiri
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free guesthouse. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center.
Comfort Gardens offers 48 air-conditioned accommodations with safes and complimentary bottled water. Cable television is provided.

Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the guesthouse include an outdoor pool.
The guesthouse offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This Nairobi guesthouse also offers an outdoor pool, a terrace, and barbecue grills. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Comfort Gardens is a smoke-free property.

Comfort Gardens has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour pool access
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 9:00 AM; Check-in end time: 11:00 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of KES 2500 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KES 3900 per person (one-way)
  • Airport shuttle fee per child: KES 2500 (one-way), (from 1 to 10 years old)
  • Pet fee: KES 2500 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

This property does not have elevators
24-hour pool access

Property is also known as

Comfort Gardens
Comfort Gardens Guest House
Comfort Gardens Guest House Nairobi
Comfort Gardens Nairobi
Comfort Guest House
Comfort Gardens - Kenya Hotel Nairobi
Comfort Gardens House Nairobi
Comfort Gardens House
Comfort Gardens Guesthouse Nairobi
Comfort Gardens Guesthouse
Comfort Gardens Nairobi
Comfort Gardens Guesthouse
Comfort Gardens Guesthouse Nairobi

Comfort Gardens Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 30 reviews
Rating 8 - Good. 10 out of 30 reviews
Rating 6 - Okay. 6 out of 30 reviews
Rating 4 - Poor. 3 out of 30 reviews
Rating 2 - Terrible. 4 out of 30 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tania

Disliked: Cleanliness, staff & service, property conditions & facilities
It was too expensive for what was provided. I made the huge mistake of booking through Expedia. I originally did so to get my visa not knowing it was non refundable. When I realized I was paying twice what I should have I tried to cancel and the hotel refused to cancel without penalty. I would not return to this property nor use Expedia again to get a hotel booking. I felt cheated and it impacted my entire experience. Non refundable is a terrible policy. My family runs a bnb in the US and we allow people to cancel if something comes up and they can’t make it. I felt cheated having overplayed for a property where the internet did not work well and it colored my entire experience.
Stayed 4 nights in Jun 2024

10/10 Excellent

Boris

Business traveler
Liked: Cleanliness, staff & service, room comfort
Cozy, great staff, and great value for money.
Staff is fantastic. Grounds are pretty, hotel is a bit dated but great value for money. Very conveniently located adjacent to Village Market mall. They also arrange safaris.
Stayed 7 nights in Mar 2024

10/10 Excellent

Kerry

Perfect for our needs, attentive staff, lovely grounds and close to village Market.
Stayed 8 nights in Nov 2023

6/10 Okay

Jacqueline

I am sorry to say this, but I was turned off even before I arrived. In the ride to the hotel, the driver (sent by the hotel) passed us a phone because the front desk wanted to speak to us to tell us we would be moved to a "sister property" and then moved to the hotel we actually booked the next morning. Very odd way to handle a "reservation", but I suspect it is not unusual for Kenya, because this happened to other people I know, at other hotels (including the much-ritzier Trademark). When you have been travelling for 24 hours and are tired and stressed about the work you have to do in the following days, this is not what you want to hear. In this case, we adamantly refused and were given the rooms we booked. There was no explanation and no apology. This has never happened to me before, and I found this really unacceptable.
Stayed 8 nights in Oct 2023

4/10 Poor

Stuart

Business traveler
Stayed 1 night in Sep 2022

10/10 Excellent

Rolando, Lusaka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very, very safe
Stayed 1 night in Aug 2022

8/10 Good

tomasz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice small hotel and staff were great. Breakfast had a buffet with many selections. Very close to Village mall and many embassies. The one downfall was size of rooms for a family.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant and quiet
Pleasant and quiet hotel/guesthouse. Rooms are simple and clean. Staff very kind and helpfull. Nice hanging out in garden.
Stayed 2 nights in Jan 2019

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018

8/10 Good

Ann, Niamey, Niger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right next to mall with everything
I was welcomed with fresh watermelon juice when I checked in. What a nice surprise. Staff was totally wonderful. Every single person I encountered went out of their way.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Staff & service
like the proximity to Village Market. Very quiet with attentive staff

8/10 Good

Susan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Rate Good Location
One night stay, Very comfortable room, lovely balcony.

10/10 Excellent

Lars, Silver Spring, MD, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value near the UN
Nice hotel with nice garden. Not your typical boring sanitized international chain hotel. Walking distance from the UN.

6/10 Okay

Verified traveler

Liked: Cleanliness
Short pleasent stay
This hotel is comfortable without being special. The room and bathroom were small, but adequate. However; the room and comfort would benefit by having tea and coffee making facilities in the room. It is conveniently located to the Village market for food and shopping (10 minute walk).

6/10 Okay

W Robert, New York

Disliked: Room comfort
Adequate
This was basically a "good enough" place. Hard bed, small bathroom, but very good location if you need to get to UNON or Village Market. Nice staff.

2/10 Terrible

UN Consultant, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Overpriced and very basic
I am here on a short term visit to UN. The Hotel was chosen by the UN and almost all the guests were visitors to the UN like me. The Hotel is actually a fair walk from the UN and not as close as advertised. Food is very basic and quite overpriced for what you get. the room was clean and the staff reasonably polite although I suffered similar problems to other reviewers. They tried to charge me twice and only relented when I produced my Hotes.com receipt and were not very attentive or guest friendly. The hotel in any other location would not be more than £50 per night, there are far far better and cheaper alternatives a relatively short distance away. Whilst the UN gives them all their business they will continue to overcharge and deliver less than satisfactory service.

4/10 Poor

KR, Geneva

Disliked: Cleanliness, staff & service, room comfort
Rooms do not match description
I had made a booking in advance. When I arrived, I was given a room that was right next to the reception area, with amenities that were not of the same standard as described on the website. The room was exceedingly noisy, as you could hear all the conversations in the reception area. The cleanliness of the room was also sub-standard. I was told that this was "the last remaining room". They charged the same rate for this room as for the other rooms in the guesthouse and were unwilling to adjust the rate when I pointed out that the quality of the room was not the same as the rooms they advertised on their website. The second and third night I was given another room, after having insisted that the first room was not acceptable.

6/10 Okay

Carole, Toronto

Liked: Staff & service, property conditions & facilities
Okay for overnight stay
We stayed here for 1 night July 12, 2013 prior to our safari and arrived late & left very early the next morning. Once we arrived, we were so exhausted from 15+ hours of travel, that we ate a quick meal (which was great), and then went to bed right away. We did have a bit of confusion of charging for our stay (which was already paid through Expedia), but once we showed our email confirmation, it was okay. Service from staff was excellent. We were impressed by the honesty of a waitress who served us dinner and returned our change the next morning at breakfast (not realizing it was a tip for her). Our only qualm was that the walls were so thin, you could hear everyone nearby walking and talking since we were on the ground floor. The room we were in was average (definitely not the new executive room) and it suited our needs for a quick stay. Overall, the hotel grounds & service were much better than actual room itself. For what we paid, we expected the room to be nicer. Not amazing value when all we needed was a comfortable bed.

4/10 Poor

Traveller, Asia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a great stay
A confused place. Though I had booked myself into a suite the staff had no clue about it and put me into a lower category room. No phone in the room, hot and cold water mixer out of order, no clothes racks or towel racks in the bathroom Internet connection was an issue and I had to try several rooms to find one where the connection was reasonable. The staff are pleasant and helpful but the management needs tuning up. Good location if you have business with the UN very conveniently located for shopping at the Village Market in Nairobi

6/10 Okay

DB, London, UK

Liked: Staff & service
Decent basic place.
Decent guesthouse walking distance from UN HQ, US Embassy and Village Market Mall (excellent Masai market on Fridays!). Good if you need to be at UN. Nice enough place but fairly basic. No AC and limited number of fans so a bit warm. Nice pool and grounds.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

6/10 Okay

Pierre, Addis Abeba, Etiopien

Disliked: Property conditions & facilities, room comfort
Här bor man bara om man måste vara just i detta om
Nedgånget hotell som en gång låg i ett lugnt område. Servicen från personalen alltför varierad - somliga var oerhört professionella och vänliga, andra tvärtom. Hård säng, ont om varmvatten. Här bor man bara om man absolut måste vara i detta område - som ligger nära FN och många ambassader.

2/10 Terrible

Kaisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was disappointed in this hotel, the service was very bad and there were too many problems in my room. I had booked and paid for a studio room, but the hotel provided me a standard room. I tried to ask for a refund since a standard room is much cheaper than a studio room, but the Manager of the hotel was very unkind and did not want to solve this issue. In addition, the wifi did not work for the first two days and after that the wifi was working every now and then. The shower was not working for the first day. As a conclusion, this hotel is far too expensive compared to the quality and service of the hotel. The only good thing is the location.

8/10 Good

Verner, Copenhagen

Liked: Cleanliness
Disliked: Room comfort
Location, location, location
Attractive location and friendly staff at this fairly basic hotel with limited restaurant facilities, but a decent pool.