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Crowne Plaza Nairobi Airport by IHG

5.0 star property

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Photo gallery for Crowne Plaza Nairobi Airport by IHG

Outdoor pool, sun loungers
Lobby
Exterior
Premium bedding, minibar, in-room safe, desk
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
First Freight Lane, Jomo Kenyatta International Airport, Nairobi
  • Gateway Mall
    ‪7 min drive‬
  • Kenyatta International Convention Centre
    ‪19 min drive‬
  • Nairobi National Park
    ‪21 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪10 min drive‬

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Argyle Grand Hotel Nairobi Airport

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  • Parking included
4.6 out of 5, Wonderful, (357)
$159 nightly
The price was $198
The price is $159 total
includes taxes & fees
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About this property

Crowne Plaza Nairobi Airport by IHG

5-star hotel in Embakasi
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar. Change of towels is available on request.
Crowne Plaza Nairobi Airport by IHG offers 144 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 50-inch LED televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
Euphoria Spa has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. The spa is open daily.
In addition to a full-service spa, Crowne Plaza Nairobi Airport by IHG features an outdoor pool and a sauna. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, 3 meeting rooms, and limo/town car service. Event facilities measuring 1184 square feet (110 square meters) include conference space. This luxury hotel also offers a fitness center, a rooftop terrace, and spa services. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Limited complimentary onsite parking is available on a first-come, first-served basis.

Crowne Plaza Nairobi Airport by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
KITCHEN 9 RESTAURANT - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
AROMA COFFEE SHOP - Overlooking the garden, this coffee shop specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours. Open daily.
VELOCITY BAR - This lobby lounge serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
SKY VIEW POOL BAR - This poolside rooftop bar specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.
24-hour room service is available.

Languages

Arabic, English, Hindi, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • AROMA COFFEE SHOP
  • KITCHEN 9 RESTAURANT
  • SKY VIEW POOL BAR
  • VELOCITY BAR

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • 3 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (28 inches high)
  • Grab bar near toilet (28 inches high)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2017
  • Double-glazed windows
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 90.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.0 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 30 for adults and USD 15 for children
  • Rollaway bed fee: USD 90.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Crowne Plaza Nairobi Airport Hotel
Crowne Plaza Nairobi Hotel
Crowne Plaza Nairobi By Ihg
Crowne Plaza Nairobi Airport
Crowne Plaza Nairobi Airport by IHG Hotel
Crowne Plaza Nairobi Airport an IHG Hotel
Crowne Plaza Nairobi Airport by IHG Nairobi
Crowne Plaza Nairobi Airport by IHG Hotel Nairobi

Crowne Plaza Nairobi Airport by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 740 out of 977 reviews
Rating 8 - Good. 170 out of 977 reviews
Rating 6 - Okay. 28 out of 977 reviews
Rating 4 - Poor. 18 out of 977 reviews
Rating 2 - Terrible. 21 out of 977 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Margot

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Beware the noise

On arrival at 11pm from a long flight we were allocated a room by the service area of the hotel. All night we were kept awake by the sound of staff coming and going, chatting, dishwashers being loaded, it was utterly unacceptable. When I told staff at check out, the manager came to apologise and said they’d investigate but I’ve heard nothing since. Shocking.
Stayed 1 night in Feb 2025

10/10 Excellent

Alafia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful friendly staff. Clean property I love that when you arrive the contact person is waiting and sends you immediately to the transport. No waiting on arrival!!!
Stayed 1 night in Feb 2025

6/10 Okay

Michael, Issaquah

Liked: Cleanliness, property conditions & facilities
Stay was fine but the restaurant was disappointing. Very long wait for mediocre food. Manager was entirely indifferent to our long wait.
Stayed 1 night in Feb 2025

10/10 Excellent

Misheck

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Misheck

Stayed 1 night in Feb 2025

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
I was near the elevator (first room after fire door) and there are lots of people departing all night long so it was a bit noisy but I was able to sleep
Stayed 1 night in Feb 2025

4/10 Poor

Trishul

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
More a 3 star than a 5 star by a long shot
Stayed 1 night in Jan 2025

10/10 Excellent

Charlie

Stayed 1 night in Jan 2025

8/10 Good

Vanessa

Stayed 1 night in Jan 2025

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool was well designed but only a handful of lounge chairs (always being used) and water was frightfully cold.
Stayed 2 nights in Jan 2025

10/10 Excellent

Luke

Stayed 1 night in Jan 2025

10/10 Excellent

Ann Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night because we arrived in Nairobi late and didn’t want to fuss over getting into the city. The hotel shuttle is easy to pick up from the airport and well marked. We were greeted by friendly staff who anticipated our needs and questions. We had a clean room and enjoyed the rooftop bar after checking in. The next morning we had a lovely breakfast filled with familiar dishes and some local one too.
Stayed 1 night in Jan 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Britt

M
Stayed 1 night in Jan 2025

10/10 Excellent

Omobolanle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed over for our layover to Zanzibar and back. We loved everything about the hotel. The staff were very friendly and accommodating. The food was really good and the room was very comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it.It was totally worth it.
Stayed 1 night in Dec 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Friendly staff at check-in room very clean and tidy. Very comfy bed and fluffy pillows.
Stayed 1 night in Jan 2025

10/10 Excellent

Shafik Ahamed

Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and Spacious Rooms - Delightful Staff

I absolutely enjoyed my stay here at the Crowne Plaza. The location was great as it was right there on the Airport Grounds. Getting around in the city is easy. The staff was delightful and super responsive to our requests. My only issue was while dining at the restaurant near the pool. I ordered some food and the wings were undercooked so much that I could see and taste the flour/ batter. The meat was also pink. I reported it immediately and the chef did come to apologize and offer an alternative. That was a nice touch seeing it as they took accountability for it. In light of that, the location the rooms, and friendly staff are enough for me to stay again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was immaculate and service exceptional.
Stayed 1 night in Jan 2025

10/10 Excellent

Jossi

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and convenient
Stayed 1 night in Jan 2025

8/10 Good

Raju

Good
Stayed 1 night in Jan 2025