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Emara Ole-sereni

5.0 star property

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Photo gallery for Emara Ole-sereni

Seasonal outdoor pool
Balcony
Banquet hall
Daily buffet breakfast (USD 30 per person)
1 bedroom, premium bedding, minibar, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
$209
includes taxes & fees
Sep 26 - Sep 27

Explore the area

View in a map
Nairobi West, Nairobi, Nairobi County
  • Place, Nairobi National Park
    ‪1 min walk‬
  • Place, The Nextgen Mall
    ‪7 min walk‬
  • Place, African Heritage House
    ‪2 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪12 min drive‬

Room options

View all photos for Superior Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Room

8.8 out of 10
Excellent
(3 reviews)
  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds

  • 527 sq ft
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Apartment

1 bedroom, premium bedding, minibar, in-room safe

Family Apartment

  • 560 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room

9.4 out of 10
Exceptional
(8 reviews)
  • 527 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Apartment, 1 Bedroom

  • 452 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 2
  • 1 King Bed

2 Twin Bed Deluxe Room

  • Sleeps 2

Superior Twin Room With City View

  • Sleeps 2

One-Bedroom Apartment

  • Sleeps 2

View all photos for Superior Double Room with City View

1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room with City View

  • Sleeps 2

Family Apartment

  • Sleeps 4

Deluxe Room

  • Sleeps 2

Similar properties

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Ole Sereni

  • Pool
  • Hot Tub
  • Spa
  • Parking included
4.2 out of 5, Very Good, 685 reviews
Ole Sereni

About this property

Emara Ole-sereni

5-star hotel in Lang'ata
This hotel features 2 restaurants, a full-service spa, and a snack bar/deli. Free WiFi in public areas and free valet parking are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and a seasonal outdoor pool. Change of towels is available on request.
Emara Ole-sereni offers 148 air-conditioned accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations have separate dining areas. Beds feature premium bedding. 43-inch LED televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
Emara Ole-sereni features a full-service spa and a seasonal outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Business-related amenities at this 5-star property consist of a 24-hour business center and 4 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 486 square feet (45 square meters) include conference space. This luxury hotel also offers a terrace, gift shops/newsstands, and tour/ticket assistance. Onsite secured self parking and secured valet parking are complimentary.

Emara Ole-sereni has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Acacia - Onsite restaurant.
Sky Lounge - This bistro serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Oasis - Onsite bar. Open daily.
Karibu Cafe - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 30 for adults and USD 25 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Acacia
  • Karibu Cafe
  • Oasis
  • Sky Lounge

Things to do

  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 486 square feet of conference space

Outdoors

  • In a national park
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No elevator

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV with premium cable/satellite channels

Food and drink

  • Champagne service
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Separate dining area
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 30 for adults and USD 25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The seasonal pool will be open from April to September

Property is also known as

Emara Ole sereni
Emara Ole-sereni Hotel
Emara Ole-sereni Nairobi
Emara Ole-sereni Hotel Nairobi

Emara Ole-sereni Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 67 out of 109 reviews
Rating 8 - Good. 14 out of 109 reviews
Rating 6 - Okay. 12 out of 109 reviews
Rating 4 - Poor. 4 out of 109 reviews
Rating 2 - Terrible. 12 out of 109 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elysee

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The staff and the style of the hotel
Stayed 5 nights in May 2025

2/10 Terrible

Stella

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
That is the worse business hotel I have ever stayed !
Stayed 3 nights in Jun 2025

10/10 Excellent

Kelly

Stayed 1 night in Jun 2025

2/10 Terrible

Sau man

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Disappointing – We Left Mid-Stay Despite No Refund I booked a four-night business trip at Emara Ole-Sereni, and it turned out to be one of the worst hotel experiences I’ve had. The reception service was chaotic – long lines, disorganized check-in, and rude, unhelpful staff who made us feel like we were an inconvenience rather than guests. The room cleanliness was unacceptable. It was clear that proper housekeeping standards are not being followed – dusty surfaces, stained linens, and an overall lack of hygiene that made it uncomfortable to stay. Despite having no refund option, we made the decision to cut our stay short and move to another hotel. That’s how bad it was. I would strongly advise business travelers and tourists alike to look elsewhere. This hotel does not live up to its reputation or pricing.
Stayed 1 night in Jun 2025

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
This is undoubtedly the worst hotel I have ever stayed at. First night on checkin staff lied to me and charged me an extra $500 dollars. Everyone I know had food poisoning, they lepft a wet patch on marble floor so I twisted ankle, knee and hurt back. They overcharge for everything such as tours and lifts to airport. If you complain they miraculously can't speak English properly or understand you. Don't waste your money go somewhere else like JW Marriott or Kempinski
Stayed 10 nights in May 2025

10/10 Excellent

CLEOPHAS

Business traveler
Liked: Amenities
Amazing hotel, friendly staff and professional service
Stayed 3 nights in May 2025

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s ok but not sure!!!

Nice hotel which is very secure with nice rooms. The food is good but really limited choice and quite expensive for what you actually get. Staff are nice and friendly but not the quickest! Rooms have nice views with comfy bed and bathroom. WiFi fast. All in, it’s a nice hotel but is it worth the extra cost? I’m not sure!!
Stayed 7 nights in May 2025

8/10 Good

Karsten Ingemann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Emara Ole-sereni, and it was a truly memorable experience. From the moment I arrived, the staff were warm, welcoming, and attentive, making me feel right at home. The room was impeccably clean, spacious, and well-appointed with everything I needed for a comfortable stay. I especially appreciated the attention to detail and the thoughtful amenities provided. The hotel’s dining options were excellent — the food was delicious, beautifully presented, and the service was top-notch. Whether it was breakfast or dinner, every meal was a treat. What really stood out to me was the overall ambiance of the hotel. It strikes a perfect balance between luxury and comfort, with stunning views and a peaceful atmosphere that’s hard to beat. Thank you, Emara Ole-sereni, for a wonderful stay. I look forward to returning in the future!
Stayed 4 nights in Apr 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was what I expected!
Stayed 1 night in Mar 2025

10/10 Excellent

Esther

Traveled with family
The staff at this hotel are beyond remarkable, very friendly, helpful and they go o er and beyond. Will definitely come back to this place.
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxurious property. Well kept, spotless. Many nice restaurants, including delicious pizza. Good gym. The staff is what makes this hotel so excellent, they can’t do enough for you. In particular, Naomi at the front desk was amazing.

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had not intended to book the new wing of the Ole-Sereni hotel but it was fine, just slightly disappointing. It's typically business/conference oriented. The restaurant is on an upper level restoring the dining view across Nairobi National Park which was lost in the original hotel. Convenient for the airport and well-appointed if a little boring.
Stayed 1 night in Mar 2025

10/10 Excellent

AHMED

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2025

6/10 Okay

Holly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience! The view of the national park, the service, hospitality, kindness, and cleanliness were exceptional. I really loved the spacious and serene environment within the city. I highly recommend this hotel to anyone visiting Nairobi, especially those coming from the West. Truly an unforgettable stay!”
Stayed 1 night in Jan 2025

10/10 Excellent

Kunj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kim

Stayed 2 nights in Dec 2024

2/10 Terrible

Samuel

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The staff was rude and unprofessional.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort

Not a five star

Not a 5* hotel, far from it
Stayed 3 nights in Nov 2024

10/10 Excellent

Coral

Liked: Cleanliness, staff & service, property conditions & facilities
It was a fantastic place to stay after our tour in the Masai Mara Thank you very much!
Stayed 1 night in Oct 2024

6/10 Okay

KingThaddeus

Stayed 2 nights in Sep 2024

2/10 Terrible

Georges

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness
Stayed 1 night in Sep 2024