*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
In addition to a full-service spa, Fairmont The Norfolk features an outdoor pool and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is complimentary.
This 5-star property offers access to a business center, meeting rooms, and limo/town car service. Event facilities measuring 2196 square feet (204 square meters) include a conference center. This luxury hotel also offers a sauna, spa services, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.
Fairmont The Norfolk has designated areas for smoking.
- Express check-in
- Organic food
- Number of outdoor pools - 1
- Water dispenser
- Elevator
- Locally-owned & organized tours & activities
- Fitness facilities
- Showcase for local artists
- Locally-sourced food on site (80% or more)
- 24-hour front desk
- At least 80% of all lighting comes from LEDs
- All property's electricity comes from renewable sources
- Business center
- Porter/bellhop
- Vegan menu options available
- Express check-out
- Vegetarian menu options available
- Free self parking
- Bulk dispenser for toiletries
- Dry cleaning/laundry service
- No single-use plastic soda bottles
- Free valet parking
- No single-use plastic stirrers
- Limo or town car service available
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Biodegradable/compostable straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
- Conference space size (meters) - 204
- Terrace
- Luggage storage
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Designated smoking areas
- Pool umbrellas
- Total number of rooms - 170
- No accessible shuttle
- Internet access - wireless
- Number of floors - 3
- Airport transportation (surcharge)
- Number of accessible parking spaces 1
- Coffee/tea in common areas
- Registration desk height (inches) - 354
- Registration desk height (centimeters) - 900
- Elevator door width (inches) - 47
- Number of bars/lounges - 1
- Elevator door width (centimeters) - 120
- Number of poolside bars - 1
- Full-service spa
- Number of swim-up bars - 1
- Internet access in public areas - surcharge
- Internet access in public areas - high speed
- Conference space
- Spa treatment room(s)
- Meeting rooms
- Tours/ticket assistance
- Year Built - 1904
- Steam room
- Free WiFi
- Pool sun loungers
- Sauna
- Vegetable garden
- Health club
- Free wired internet
- Babysitting or childcare (surcharge)
- Number of coffee shops/cafes - 1
- Safe-deposit box at front desk
- Spa services on site
- Breakfast available (surcharge)
- Number of restaurants - 2
- Conference space size (feet) - 2196
- Ballroom
- Banquet hall
- Laundry facilities
- Vegetarian breakfast available
- Wedding services
- Garden
- Multilingual staff
Family Friendly Amenities
- Family property
- Number of outdoor pools - 1
- Free WiFi
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Free cribs/infant beds
Room Amenities
Fairmont The Norfolk offers 170 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Television
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Hypo-allergenic bedding available
- Phone
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- Room service (24 hours)
- Designer toiletries
- Desk
- In-room climate control (air conditioning)
- Premium bedding
- Turndown service
- Free bottled water
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Slippers
- In-room safe (laptop compatible)
- Satellite TV service
- Flat-panel TV
- Free WiFi
- Free wired internet
- Pillowtop mattress
- Pillow menu
- TV size measurement: inch
- Rainfall showerhead
- Bathtub or shower
- Connecting/adjoining rooms available
- Free cribs/infant beds
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 1
- Housekeeping on request
- Soap
- Shampoo
- Toilet paper
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Wardrobe or closet
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Parking
Free self parking , Free valet parking
Internet
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge
Food & Drink
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Lord Delamere Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Tatu Restaurant - This steakhouse specializes in American cuisine and serves dinner only. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
Pembo has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
- Number of treatment rooms 2
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Steam room in spa
- Sports massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible registration desk
- Wheelchair accessible parking
- Wheelchair accessible (may have limitations)
Nearby Activities
Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golfing nearby
- Fitness classes on site
Hotel Policies
Payment types
Fees
Optional extras
- Fee for buffet breakfast: approximately KES 4500 for adults and KES 2250 for children
- Airport shuttle fee: KES 8000 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 12:30 PM
Check-in time ends at noon
Minimum check-in age is: 18
Check-out
Check-out time is 10 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses geothermal energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses geothermal energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Humane animal treatment
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Comprehensive food waste policy
Comprehensive recycling policy
Staff temperature checks are conducted regularly
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Security system
Debit cards not accepted
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 5
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Children stay free
Number of children who can stay free - 2
Renewable energy source - geothermal
Gap period enforced between guest stays - 24 hours
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Free cribs (infant beds)!
Pet Policy
- Pets not allowed
We should mention
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Hotel Names
- Fairmont Norfolk
- Fairmont Norfolk Hotel
- Fairmont Norfolk Hotel Nairobi
- Fairmont Norfolk Nairobi
- Norfolk Fairmont
- Fairmont Hotel Nairobi
- Fairmont Hotel Norfolk
- Fairmont The Norfolk Hotel Nairobi
- Norfolk Hotel Nairobi
- Norfolk Nairobi
- Fairmont The Norfolk Hotel
- Fairmont The Norfolk Nairobi
- Fairmont The Norfolk Hotel Nairobi
Awards & Affiliations
Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
- Green Globe
Hotel Reviews
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