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Nairobi Airport Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nairobi Airport Hotel

Exterior detail
Outdoor pool
Children's area
Children's area
32-inch flat-screen TV with satellite channels, TV

Reviews

4.8 out of 10

Popular amenities

  • Free airport shuttle
    Free airport shuttle
  • Parking available
    Parking available
  • Pool
    Pool
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Syokimau Airport Road, Nairobi
  • Gateway Mall
    2 min walk
  • Signature Mall
    6 min drive
  • Southfield Mall
    10 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    14 min drive

Room options

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Bathroom | Shower, towels

Apartment, 2 Bedrooms

  • 861 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Apartment, 3 Bedrooms

32-inch flat-screen TV with satellite channels, TV

Apartment, 3 Bedrooms

  • 1076 sq ft
  • Sleeps 6
  • 1 Double Bed

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About this property

Nairobi Airport Hotel

3-star Nairobi hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has self parking and concierge services. Free full breakfast, free WiFi in public areas, and a free airport shuttle are also provided. Additionally, laundry facilities, a 24-hour front desk, and an arcade/game room are onsite.
Nairobi Airport Hotel offers 16 accommodations, which are accessible via exterior corridors and feature complimentary bottled water and ceiling fans. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. A roundtrip airport shuttle is complimentary to guests during limited hours. This family-friendly hotel also offers an outdoor pool, an arcade/game room, and tour/ticket assistance. Onsite parking is available (surcharge).

Nairobi Airport Hotel is a smoke-free property.

Guests are offered a complimentary full breakfast each morning.
Late night fare is available from room service (during limited hours).

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle during limited hours
  • Airport shuttle available during limited hours
  • Train station pick-up shuttle (surcharge)
  • Self parking on site (surcharge)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily

Things to do

  • Arcade/game room
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Memory foam mattress

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Late-night room service

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk

Policies

Check-in

Minimum check-in age: 15

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel Nairobi Airport
Nairobi Airport Hotel
Nairobi Airport Hotel Hotel
Nairobi Airport Hotel Nairobi
Nairobi Airport Hotel Hotel Nairobi

Nairobi Airport Hotel Reviews

Reviews

4.8
Rating 10 - Excellent. 5 out of 94 reviews" "
Rating 8 - Good. 14 out of 94 reviews" "
Rating 6 - Okay. 23 out of 94 reviews" "
Rating 4 - Poor. 22 out of 94 reviews" "
Rating 2 - Terrible. 30 out of 94 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2018

2/10 Terrible

Paul, Smithville, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place
I would not stay here. It is not hotel but an apartment complex in a bad neighborhood. I called Expedia and tried to get my money back for false advertising to no avail. I will no longer use Expedia. When we pulled up in our taxi, there was family underwear hanging in balconies all over the building. We walked up to the " reception room " and flies were all over the spoiled fruit on the desk. I could just imagine the free breakfast offered . The room sucked. The " nice double bed " was almost cot size. I complained that it was not a hotel and that I wanted a refun. " we do not refund discover card nor Expedia customers". My wife and I left and paid the $250 at the Eka hotel for the night.
Stayed 1 night in Aug 2017

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was great and the staff were delightful
When I was picked up the driver was very friendly and drove carefully to the hotel. I was amazed at the size of the accommodation with 3 bedrooms to choose from.There were 2 shower rooms and 2 toilets. I had a queen sized bed and plenty of cupboard space. The electric fan kept the rooms cool. The lounge was spacious and I was able to entertain my 2 guests who came to visit and the staff made a delicious caesar salad and toasted sandwiches with flasks of tea and hot chocolate. An early morning breakfast provided at 5.15am in time to be transferred back to the airport. The traffic was very heavy and the driver did very well to get myself and 2 other guests to the airport well on time. The showers were only lukewarm and needed attention from maintenance but the showers were very clean. There was a good mosquito net which fitted over the whole bed. The staff were very presentable and very helpful with all my requests. The Television was not able to work and needed to be tuned in but the wifi was working very well. The road from the outside entrance to the hotel was very bumpy and dusty which can only be tarred by the government. The hotel owner has surfaced the hotel road but there needs to be a better signage for visitors as it is not easy to find. The security is very good and I felt safe with 24 hour reception

8/10 Good

International, Maryland , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient distance from Airport
Satisfied with the services that I received at this hotel.

2/10 Terrible

Lou, USA & Ethiopia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing/Can Not Recommend
One of my worst stays after visiting more than 40 countries. Late night pick-up from airport - for a single woman traveling alone, driver not there. Room: no toilet paper, no pillow cases, part of the mosquito net missing. No greeting from receptionist when I arrived. She just talked to the shuttle driver until I asked her if she were the receptionist. Driver late the next morning to take me back to the airport. Left by the receptionist, as she locked the door from the inside, to stand outside in the pre-dawn to wait for the late shuttle driver. Then, when he picked me up late, told we had to go to another hotel and pick up 2 more travelers. A sense of "customer service" and time constraints for travelers flying: not existing there in my experience. I had read in earlier reviews that there were problems here, but naively thought they would have been addressed and corrected. I have never written a negative review before, but I simply cannot recommend this place.

8/10 Good

SULAIMON

Liked: Cleanliness, staff & service, property conditions & facilities
comfortable and clean hotel
it was lovly

6/10 Okay

Khipani

Liked: Cleanliness, property conditions & facilities, room comfort
Good for overnight or early morning flight
Gave advance notice of arrival time and gave flight details. Unfortunately had to wait about an hour for the free shuttle after having called the hotel. Apart from that everything was decent. Room was ok. Breakfast was ok. Location was okay for the airport but far from city centre.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
new hotel in apartment building
This is a new hotel in a new apt. complex close to the airport. It has no sign, but the taxi driver knew where it was. The hotel said they would provide a free shuttle, but none showed up. However, they were nice enough to have breakfast for me in my room at 5 AM, so that I could get a very early taxi ride into the city.

6/10 Okay

Morris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close but not good enough.
This hotel is down a dark rough road that is not lite, I thought the driver was possibly taking us to get mugged. But not. The TV was hard to use and not many good channels for someone from the USA. No safe. No soap. One towel three people. No shampoo. Got omelette brought to my room, that was nice. No electricity come morning, which meas no hot water to shower, had to go to office to have them turn it back on. I would not stay here again. No safe box.

8/10 Good

David, US

Liked: Cleanliness, staff & service, room comfort
It was a fine overnight stay.
Very close to Nairobi Airport. Free 24 hour shuttle with pick up at airport on arrival and departure. Staff very nice and helpful. I will stay there any time I am in transit at the Nairobi Airport.

8/10 Good

Koji, Chigasaki, Japan

Liked: Cleanliness, staff & service, room comfort
Pleasant stay except for staff organization
I booked a room at the last mijite, but feel glad that I made the choice. For the complimentary airport pickup, the guest is supposed to contact the hotel beforehand so that the pickup is right on time. The driver works 24/7 on request and is a very pleasant young man called Ben who, once told of the arrangement, surely delivers on the work. The building is in a very dark apartment complex next factories near the airport, but is literally the only accommodation facility close to the airport. The place maybe rather difficult to be found by randomly assigned cab drivers at the airport. The facilities are great - spacious, clean, and comfortable. I wished the water heatin facility had worked fine. Hearty breakfast is complimentary. For other travellers who may be expecting the pickup at the airport, do confirm the online reservation with the hotel by a phone call. I only did this once I arrived at the airport, so had to wait for about twenty minutes before the pickup happened. During the wait in the car pool, so many taxi drivers at the airport approached me, running a negative campaign of the hotel for want of a customer, saying that the guest for this hotel is usually left waiting at the airport. If the guest herself himself is well-planned and arranged, the stay and complimentary service would just be provided without regrets and grudges.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a hotel Somebody is using their own apartment and rent rooms to you as hotel

6/10 Okay

Vish, San Diego

Liked: Cleanliness, property conditions & facilities, room comfort
it is an apartment complex.
It is an apartment complex. They were supposed to pick us up from the airport and never showed up. I had to ask for a local to call them and then they came. We were given a room on the 5th floor and we have to lug our suitcases up the floors. The rooms are clean. I would not recommend this hotel. Find an actual hotel.

2/10 Terrible

Clai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Thumbs down
The hotel however, is seriously “interesting” . It’s not really a hotel. It’s a series of abandoned high-rise apartment buildings. Looks like they ran out of money bid way through the project. It’s about a 4 minute drive off the highway on a red dirt road, with mud and huge holes. Seems to be near a factory and outside of the front are some slums that I can see this morning. The “front desk” is a lady sitting in an apartment downstairs. She asked me if I just preferred to share her apartment for the night. I told her, that’s ok, I booked a two bedroom and she said., ok, I will take you upstairs. I am at the top floor, no elevator! Got inside the apartment. Phone, cable, and internet are all “broken”. Only cold water, which was fun for my 2 AM bath… burrrrrr. Two “showers” Turned on one, and through the gaping hole it the wall, I saw the pipe was broken inside of the wall and gushing water everyone. Not that one! So I went to the other. On the one, the shower head didn’t work at all, but there was a “standpipe” style part where I could get cold water flowing. Hahaha. Was “refreshing” after 18 hours of travel. Then the bed- Was apparent the sheets had not been changed. There was dirt/ sand on the inside of the bed. I folded it back up, took the two towels that I find in the apartment, put them on top of the bed and laid on those. Used my jacket as my blanket.

2/10 Terrible

Ashley, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not meet basic expectations of a hotel
The Nairobi Airport Hotel did not conform to my expectations of a basic hotel even in a country such as Kenya. There is no signage directing travellers to the establishment or outside the building indicating that it is a hotel and my taxi driver had to ask around several times to find the place. The establishment is situated in a residential housing unit within a construction zone, surrounded by unfinished buildings. There was no security wall, gate, or razor wire, and due to its location and surroundings it felt unsafe even in the middle of the day. I saw no uniformed staff or reception area at the ground level and immediately left.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is NOT a hotel. Do not ever book.
Your transfer won't arrive, and the facility is much further than advertised. It is NOT a hotel. Its a few two bed roomed apartments in an unfinished residential tower block area so it feels like you are being abducted when you you are taken there. The staff don't care about anything, will try and make you share a room with a stranger, and your room will likely have staff living in it already. The rooms are not clean. The water doesn't work, the wireless doesn't work. I have worked in the travel industry for 20 years and traveled in 54 countries. I have never been anywhere that the experience is so far from the expectation. Backpackers hostels provide facilities far in advance of what this 'hotel' does. DO NOT BOOK.

4/10 Poor

Travel girl , Ottawa, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed with hotel
Our one night stay at the Nairobi Airport Hotel started off poorly. Despite email confirmation (a personal email note), received the day prior to our arrival of a pickup at the airport, we were not picked up. The hotel staff, although friendly could not explain why we were not picked up. The room was comfortable enough, although one of our two bathrooms was filthy. There was no Wi-Fi as advertised, not temporarily unavailable, just not available. The staff helped us arrange a shuttle to Arusha the following morning. Overall, very disappointed in our stay.

4/10 Poor

Antonia, Lubumbashi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a first timer in Nairobi, it was terrible.
Very disappointed. The only thing that was kind of OK is the beddings which was clean...

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Only good for a stopover.
It was like taking a step back in time however staff were quite friendly and helpful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and friendly!
Near the NBO airport was good for flight the next day. The free airport pick-up and drop-off shuttle was very convenient. Shuttle driver (John) was very helpful, providing transport to see relatives and to go out to eat (for a price). Mercy, at the front desk/reception was very friendly and helpful. Two separate bedrooms and baths were great for privacy and going at my own pace in the morning. Mosquito nets were provided; breakfast was good; couldn't figure out the hot water although I'm pretty sure it was available.

2/10 Terrible

Kasim, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
It's a terrible, it's better to stay at airport.
There is NO towel, In breakfast NO butter, There is cockroch in room, location it's not good and it's not a hotel it's a apartment with NO lift.

4/10 Poor

Joe, Belfast N Ireland

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient to air port but that is all
It is just an apartment in an local (not separate) apartment block No facilities other than a reception desk the TV in both the apartments I tried did not work, no hot water, internet not available breakfast order ( which can only be delivered to apartment) completely wrong when it arrived. convenience and resonably clean only virutes

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the " hotel" is not really a hotel -
this was a couple of rooms in a residential block which are rented out as " hotel" by the owners - it was not in any way clean - the shower facility was very unpleasantly lacking in hygiene and the shower was cold - we were told we might have room service meal for dinner - it never did arrive despite numerous trips to reception - there was no phone in the room for contact the " hotel" advertised " free airport transport" we were advised by the receptionist after our check in that in fact this was charged ( in American dollars) we are not American we were then handed over to a private taxi driver who then informed us that the receptionist had " made a mistake" and charged us double the fare quoted by reception the "furnishings" in the room were torn soiled and unpleasantly uneasy making the cover on the bed was suspiciously previously used in lack of cleanliness it was a room with a bed - it was truly not a hotel we were grateful it was for one night only false advertising in the extreme

2/10 Terrible

Daniel, cape town

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the worst hotel ever in my life
the worst hotel ever in my life , its a part of 50 blocks of flats appalling place terrible finishes barking dogs holes in mosquito nets, dont go there and a ripoff for US 100

6/10 Okay

DG, Canada

Liked: Staff & service
Adequate hotel close to airport
A considerably nicer hotel can be had for the same price in other locations throughout the city. However for a traveller having a short transit stopover, this hotel is close to the airport and offers a free shuttle service. Room is very basic but adequate under these circumstances.