*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
In addition to a full-service spa, Nairobi Serena Hotel features an outdoor pool and a sauna. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.
Business-related amenities consist of a business center and 8 meeting rooms. Event facilities measuring 4844 square feet (450 square meters) include conference space. This Art Deco hotel also offers a children's pool, a fitness center, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.
Nairobi Serena Hotel has designated areas for smoking.
- Golf caddy
- Number of outdoor pools - 1
- Elevator
- Fitness facilities
- Number of bars/lounges - 2
- Number of poolside bars - 1
- Full-service spa
- Number of swim-up bars - 1
- 24-hour front desk
- Conference space
- Business center
- Spa treatment room(s)
- Porter/bellhop
- Express check-out
- Tours/ticket assistance
- Year Built - 1962
- Free self parking
- Dry cleaning/laundry service
- Steam room
- Free WiFi
- Sauna
- Babysitting or childcare (surcharge)
- Number of coffee shops/cafes - 1
- Children's pool
- Safe-deposit box at front desk
- Conference space size (meters) - 450
- Spa services on site
- Number of meeting rooms - 8
- Terrace
- Luggage storage
- Hair salon
- Breakfast available (surcharge)
- Number of restaurants - 1
- Concierge services
- Conference space size (feet) - 4844
- Gift shops or newsstand
- Snack bar/deli
- Shopping on site
- Designated smoking areas
- Banquet hall
- Laundry facilities
- Total number of rooms - 199
- Number of floors - 7
- Number of buildings/towers - 3
- Airport transportation (surcharge)
- Garden
- Free newspapers in lobby
Family Friendly Amenities
- Family property
- Number of outdoor pools - 1
- Children's pool
- Free WiFi
- Soundproofed rooms
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Playground on site
- Miniature golf on site
Room Amenities
Nairobi Serena Hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
- Air conditioning
- Television
- Free newspaper
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Phone
- Bathrobes
- Free toiletries
- Hair dryer
- Room service (24 hours)
- Designer toiletries
- Desk
- Pay movies
- Soundproofed rooms
- Turndown service
- Free bottled water
- Premium TV channels
- In-room childcare (surcharge)
- In-room massage available
- Separate bathtub and shower
- In-room safe (laptop compatible)
- Satellite TV service
- Free WiFi
- Individually furnished
- LCD TV
- TV size: 21
- TV size measurement: inch
- Towels provided
- Bedsheets provided
- Number of beds 3
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Buffet breakfasts are available for a surcharge and are served each morning.
Cafe Magreb Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
The Pool Terrace and Bar - This restaurant serves light fare only. Open daily.
The Aksum Bar - Overlooking the garden, this bar serves light fare only. Open daily.
The Mandhari Restaurant - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
H&S Pan-Asian Restaurant - Onsite restaurant. Open daily.
24-hour room service is available.
Spa Services
Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.
- Sauna in spa
- Spa tub in spa
- Number of treatment rooms 4
- Steam room in spa
- Body treatments
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Massages
Nearby Activities
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Playground on site
- Miniature golf on site
- Golfing nearby
Hotel Policies
Payment types
Fees
Optional extras
- Fee for buffet breakfast: approximately KES 3547 per person
- Airport shuttle fee: KES 4000 per person (one way)
- Early check-in is available for a fee (subject to availability)
- Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: KES 100.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at noon
Check-in time ends at midnight
Check-out
Check-out time is 10 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Barclaycard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-in is available.
One child stays free
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 5
Social distancing measures are in place
Guest will receive an email before arrival 24 hours
Contactless check-in is available
Guests will receive an email with special check-in instructions
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Children stay free
Gap period enforced between guest stays - 24 hours
Children and extra beds
- Children are welcome.
- Kids stay free! One child 5 years old or younger stays free when using existing bedding.
- Rollaway/extra beds are available for KES 100.0 per day.
Pet Policy
- Pets not allowed
We should mention
One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Contactless check-in is available.
Hotel Names
- Hotel Nairobi Serena
- Hotel Serena Nairobi
- Nairobi Hotel Serena
- Nairobi Serena
- Nairobi Serena Hotel
- Serena Hotel
- Serena Hotel Nairobi
- Serena Nairobi
- Serena Nairobi Hotel
- Nairobi Serena Hotel Hotel
- Nairobi Serena Hotel Nairobi
- Nairobi Serena Hotel Hotel Nairobi
Hotel Reviews
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