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NanChang Hotel

4.0 star property

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Photo gallery for NanChang Hotel

Body treatments, aromatherapy, body wraps, body scrubs, facials
Lobby lounge
2 bedrooms, premium bedding, minibar, in-room safe
Lobby
Exterior

Reviews

5.6 out of 10

Popular amenities

  • Hot Tub
  • Spa
  • Bar
  • Breakfast available
  • Parking available
  • Room service

Explore the area

Map
Westlands Road no. 21, VIP Plaza, Nairobi
  • Sarit Centre
    ‪10 min walk‬
  • Nairobi National Museum
    ‪18 min walk‬
  • Westgate Shopping Mall
    ‪19 min walk‬
  • Nairobi (WIL-Wilson)
    ‪17 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | 2 bedrooms, premium bedding, minibar, in-room safe

Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Queen Bed, Non Smoking, City View

2 bedrooms, premium bedding, minibar, in-room safe

Presidential Suite, 1 Queen Bed, Non Smoking, City View

  • 225 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Single Room

Economy Single Room | 2 bedrooms, premium bedding, minibar, in-room safe

Economy Single Room

  • 35 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room

2 bedrooms, premium bedding, minibar, in-room safe

Deluxe Double Room

  • 51 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Massage | Body treatments, aromatherapy, body wraps, body scrubs, facials

Deluxe Single Room

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | 2 bedrooms, premium bedding, minibar, in-room safe

Standard Twin Room

  • 30 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room | 2 bedrooms, premium bedding, minibar, in-room safe

Standard Single Room

  • 25 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

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$331 total
includes taxes & fees
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About this property

NanChang Hotel

4-star hotel in Westlands
This hotel features 10 restaurants, a full-service spa, and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite.
NanChang Hotel offers 40 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. Microwaves and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
In addition to a full-service spa, NanChang Hotel features a hot tub and a fitness center. Dining is available at one of the hotel's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 22 square feet (2 square meters) include a conference center. This business-friendly hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary valet parking is available on site.

Buffet breakfasts are available for a surcharge.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free valet parking on site
  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: KES 1,500 for adults and KES 750 for children
  • 10 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Spa tub
  • TV in common areas

Family friendly

  • Laundry facilities
  • Living room
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (22 square feet of space)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Reception hall

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Microwave on request
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 10 AM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KES 5000 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Airport shuttle transfer per adult: KES 3500 (one way)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately KES 1500 for adults and KES 750 for children
  • Airport shuttle fee: KES 6000 per vehicle (roundtrip)
  • Rollaway bed fee: KES 5000 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

NanChang Hotel
NanChang Hotel Nairobi
NanChang Nairobi
NanChang Hotel Hotel
NanChang Hotel Nairobi
NanChang Hotel Hotel Nairobi

NanChang Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 2 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 4 out of 22 reviews
Rating 4 - Poor. 5 out of 22 reviews
Rating 2 - Terrible. 5 out of 22 reviews

6.4/10

Cleanliness

6.4/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing Place
Very disappointing place. On Hotels.com they said they were four or five star hotel. They are maybe 2.5 stars. They said they had a business centre. They did not. They said they provided wireless internet. There was no internet available on my floor the entire time I was there. They claimed to have seven restaurants. Nope. The wallpaper was peeling off the walls. The carpets and coverings were stained. The check in (entrance) area had action movies blaring from morning till late at night, which gave the place a trashy feel. Location is very central. Bed was very good. Though the upholstery and carpets were stained, the room was clean.

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Westlands Location - Caveat Emptor
Good location in Westlands and if you get it at a good price, it is a good value. The hotel targets Chinese travelers so food, TV, and staff or oriented to this. It is like going to China in Kenya. Best to book online and not at hotel as some personnel seem to want to cut their own side deals that are more expensive than booking online.

8/10 Good

Steven

Liked: Property conditions & facilities
Westlands on a Budget - Food Included
A great option if you are on a budget and need to be in Westlands near the better hotels. Better than the rustic guest houses for the price. Many Chinese visitors stay here and the food is targeted to that audience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Excellent experience I had at this hotel. Very good security with two step security cards

8/10 Good

Giuliano, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, friendly staff
The hotel is a budget 4 star. My room (301) was very small without a mini bar, the mattress was exceptionally hard. The gym is small, located in front of reception, it requires motivation to be used. Other than that the room was clean, staff was very friendly and efficient, the laundry service works well and the breakfast was good. I bought the rooms at a discounted price, overall the stay was worth the money I spent for it.

6/10 Okay

Lorn, London

Disliked: Property conditions & facilities, room comfort
Functional hotel but dated.
If only this hotel was maintained this would have been a very good hotel. Drainage issues. Leaks from sink. Shower blocked. Room could do with a splash of paint. Window damaged stuffed with tissue. Air conditioning not working . I had to request for a fan. The Lift had finger marks all over it. Reception staff not that friendly. Hotel has good potential. They need to maintain their facilities regularly. Despite these issues l might consider staying at the hotel again because some of the staff were nice and l did feel at home and was made comfortable after l complained. Complaint response was fast and rectified but some issues remained. It got to a point l stopped the complaints and over looked the issues. But the hotel has very good potential.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very small rooms ,
Vert small rooms , even difficult to put your luggage, basic amenities missing

10/10 Excellent

Jacqui, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place in the city
It was a big surprise to find such a nice place in Nairobi. It's in a safe neighbourhood. The room is very clean, bright and well decorated. After staying at several different hotels in/around Nairobi, I finally felt relaxed when I entered this hotel. For a single person, I also got a good price for that small but cosy room. They have two awesome resturants inside the building, which serve authentic chinese food. Overall, it was a highlight of my trip. I highlly recommend this hotel to travelers.

2/10 Terrible

Annabel, Stockholm, Sweden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't recommend this to anyone!
I am usually not one to complain, but I was extremely disappointed by the Nanchang Hotel. They claim to be a 4 star hotel, but this is definitely not 4 star standard. I am astonished by the positive reviews this hotel has gotten, to me they sound like they're describing an entirely different place. Me and my colleague stayed here one night and when we arrived we each got a small room without bed linen. We asked about this and were moved to new rooms, where there was bed linen but no mattresses (only a thin cover on top of a hard bed base and the cover was too small to cover the base). We got new rooms again, where the beds were the same but at least there were mattress covers that were the same size as the bed. The rooms were small and smelled of something strong (smoking is permitted indoors so perhaps this smell was something to cover it up). The bed was really hard and the general standard of the room was way below what you would expect from a 4 star hotel. The restaurant was ok for dinner, but many things from the menu were unavailable. At breakfast I asked if there was meat in the noodles and rice (as I am a vegetarian) and was told no, but after taking one bite I realized that there definitely was meat in it. I asked if I could book a taxi to go to one of the top tourist destinations in Nairobi, but I got a driver who wasn't a taxi driver (probably just a friend of someone in the hotel). He tried to charge me 3 times the normal price and had to stop several times al

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
corrupt staff.
awful. Corrupt staff. Stay away from the housekeeper called Rop.

6/10 Okay

Mariette, SA

Disliked: Cleanliness
Average
Was an average stay for a few days but the rooms smelt a bit funny.

6/10 Okay

STEPHEN

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Phil, USA

Disliked: Property conditions & facilities
overpriced but convenient and friendly staff
The room is comfortable and the staff, both Kenyan and Chinese, were uniformly friendly and helpful. My room was 120 steps up from the ground floor. the elevator was not working for one full day. the internet was not working for 36 hours of my stay. Even by the overpriced standards of Nairobi the Nanchang was high for what you get.It is VERY convenient and I was able to eat at 3 different, excellent places all within a 5 - 10 minute walk of the hotel.The brochures and website said that there was a gymnasium. But it has been closed and one piece of equipment put into the hallway right outside the elevator on each floor in lieu of a fitness center. Not the ideal place to have a workout. At about 1/2 the price I would stay there again.

4/10 Poor

Jason, Toronto

Disliked: Property conditions & facilities, room comfort
Not the one i expected
I agree with the previous reviewer on most of the comments about this hotel. I too booked it because of the 4 star rating. unfortunately it was a let down, especially that i was expecting a nice rest after grueling 7 day Safari. let's start with the positives. The superior single room is spacious, the breakfast buffet is delicious and sufficient if you like Chinese food. Now the bad. It is literally a 3 star hotel from a 2nd or 3rd tier city in China being air lifted and dropped in Nairobi. The design, the furniture are almost exclusively Chinese or exported from China. from design perspective, things are lacking or not where they should be. for example, the safe box is in the bottom of the closet which is blocked by the huge sofa; the mini bar is so close to the bed that i suppose it becomes another night stand; no face tissue anywhere; there is almost no place for your own toiletries in the bathroom; the bath towels are super thin. from function perspective, the drainage was not designed properly, there is strong smell of sewage in the bathroom which is gross; the standing shower stall is very Chinese small and cumbersome to open and close and i hit my head once because the top railing is low; safe box is detached from the wall, what's the point? and there is no stand/rack for the luggage. what upset me the most was the heavy banging from 11:30pm to 40 minutes after midnight for repairing the tiles. couldn't it be done during the day?!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

2/10 Terrible

john, Kenya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOISY, Worst ever
till 12 am, the guys are making too much noise. Never ever stay over.

8/10 Good

Funmi, Lagos

Liked: Cleanliness, staff & service, room comfort
Nice Hotel good for a night or two
Spent the night. When I saw the lobby it looked a bit cheesy. But when I got into the room I was surprised how clean it was. It was fine for the night.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
In die Jahre gekommen
Das Hotel hat sicherlich keinen 4 Sterne-Status. Die Zimmer sind sehr klein. Das Bad ist höchstens 3 m² groß und hat eine Dusche ohne Kabine! Die Möbel sind abgenutzt. Die Premium-TV-Kanäle bestehen aus einem Sportkanal und CNN. Ansonsten gibt es nur chinesische Sender. Positiv bewerten muss man das sehr freundliche und hilfsbereite Personal und die sehr gute chinesische Küche.
Stayed 2 nights in May 2017

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap price = cheap quality
You get what you pay for - and NanChang was cheap.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort