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Ngong Hills Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ngong Hills Hotel

Lunch and dinner served, international cuisine
Lounge
Lobby sitting area
Flat-screen TV
Premium bedding, Tempur-Pedic beds, in-room safe, desk

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
Ngong Road, Nairobi
  • Yaya Centre
    14 min walk
  • Pizza Inn Ngong Road
    3 min walk
  • Capital Centre
    9 min drive
  • Nairobi (WIL-Wilson)
    15 min drive

Room options

View all photos for Superior Suites

Flat-screen TV

Superior Suites

  • 5274 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Twin Room with City View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Twin Room with City View

  • 2260 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Superior Room

  • 2260 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room with private Bathroom

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Family Room with private Bathroom

  • 5274 sq ft
  • City view
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

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About this property

Ngong Hills Hotel

3.5-star hotel in Woodley
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and 24-hour room service.
Ngong Hills Hotel offers 110 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Accommodations offer separate sitting areas and include desks. Tempur-Pedic beds feature premium bedding. A pillow menu is available. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with premium satellite channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a 24-hour business center.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 107640 square feet (10000 square meters) include conference space. This business-friendly hotel also offers a terrace, barbecue grills, and a vending machine. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Ngong Hills Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Onsite venue - This restaurant specializes in international cuisine and serves lunch and dinner.
24-hour room service is available.

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 15 to 35 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 107,640 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Front entrance ramp
  • Hardwood flooring in room
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 to 35 for adults, and USD 10 to 15 for children
  • Airport shuttle fee: USD 35 per vehicle
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Ngong Hills Hotel Nairobi
Ngong Hills Hotel
Ngong Hills Nairobi
Ngong Hills
Ngong Hills Hotel Hotel
Ngong Hills Hotel Nairobi
Ngong Hills Hotel Hotel Nairobi

Ngong Hills Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 25 out of 79 reviews" "
Rating 8 - Good. 34 out of 79 reviews" "
Rating 6 - Okay. 16 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 1 out of 79 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Innocent

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hallways are dirty
Stayed 5 nights in Aug 2024

8/10 Good

Jack

Stayed 13 nights in Feb 2024

4/10 Poor

Virginia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like anything abt the property.
Stayed 6 nights in Apr 2024

10/10 Excellent

Amber

Business traveler
So friendly! Wonderful experience! This was our second stay in 2 years and although it isn’t super close to airport, I feel like I could bypass other options because of the service, cleanliness, and great restaurant!
Stayed 1 night in Apr 2024

10/10 Excellent

Sherrell

Traveled with partner
The property need to have a better Internet system, and they need to let people be aware that they are responsible for their driver to and from the airport. Other than that the hotel is in a great location. The restaurant food was great and the staff was outstanding they had a lot of respect from the people that let you in the gate to the ones twho prepare your food to the one who clean your room to the ones at the front desk, I enjoyed everything about my stay at this hotel. I stayed there for 12 days and my stay was amazing. This hotel had the best staff I ever meet. I love the way everyone greeted you on a daily basis.
Stayed 12 nights in Jan 2024

2/10 Terrible

Moses

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good and convenient for my needs.
Stayed 9 nights in Dec 2023

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Aaron

Stayed 1 night in May 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 1 night in Oct 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2022

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An affordable four star hotel. Worth trying
Stayed 1 night in Apr 2022

8/10 Good

Andrei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was okay for one night staying.
Stayed 1 night in Dec 2021

6/10 Okay

Joseph Mavindu, Mwingi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked their clean room. Friendly staff too. Disliked: when I extended my stay by 2 days, they hicked prices opportunistically
Stayed 3 nights in Sep 2021

4/10 Poor

Kennedy

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well equipped room. Service was great too - prompt service despite a midnight check-in and very accommodating to my request for a quiet room and late check-out.
Stayed 1 night in Mar 2021

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
The exterior of the hotel made me question my choice, but our driver said it was very nice. The receptionist was helpful though not overly pleasant. The room was beautiful, modern, comfortable. The location was excellent and not far from the CBD. We would definitely stay here again.
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveler

Traveled with family and small children, Business traveler
Disliked: Staff & service, amenities
There was Disco music palying that would have kept us awake and we had to change rooms twice to even get to sleep. The room that we were finally put in was small and stuffy.
Stayed 1 night in Jan 2020

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value....
All good for the price point. Convenient to coffee, shopping, places to eat. Not far from CBD. The Wi-Fi sucks but everything else is pretty good.
Stayed 2 nights in Jun 2019

10/10 Excellent

Don, Portland

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff always willing to help. Rooms are quiet and exceptionally clean!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decor of a Hyatt Regency at a Holiday Inn price
Excellent check-in. Room was ready and great choice. Lobby is small with 5 chairs but 100 feet away is great indoor/outdoor lounge areas with room for 50 meetings of business men at same time. Breakfast buffet is a real value when pre-booked in room rate. Excellent food choices, 3 juices, 3 cereals, 10 hot entrees, custom eggs to order, 6 breads, great coffee, 5 fruits for dessert. 20 foot long buffet for breakfast is impressive. Dinner is also buffet just different choices and is expensive and only fair . On busy street which is under construction so there is a constant traffic jam. One hour from airport due to traffic. Nice indoor/outdoor bar for drinks at night. Very good security. No pool or business center. Fast modern elevators. Stayed four nights on business. Would come back again.
Stayed 3 nights in Apr 2019

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wery good hotell wit good service
Stayed 4 nights in Nov 2018

8/10 Good

Claire

Liked: Cleanliness, staff & service, room comfort
Ngong super staff
Stayed at the Ngong Hills Hotel for a couple of nights either end of a trip to the Mara. The staff are just lovely and bent over backward to accommodate our needs. The hotel itself is clean and functional- but fine for the price. Had a couple of mosquitos in the rooms so do be vigilant. The location was good for us as close to both international and domestic airports.
Stayed 1 night in Oct 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Good and comfortable after all these years. Good food.
Stayed 3 nights in Oct 2018