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Novotel Nairobi Westlands

5.0 star property

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Breakfast, lunch, dinner served; Italian cuisine
Reception
Deluxe Suite, 1 Bedroom (King bed) | Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Spa
  • 24/7 front desk

Explore the area

Map
LOWER KABETE ROAD, WESTLANDS, Nairobi, 00600
  • Sarit Centre
    ‪6 min walk‬
  • Village Market
    ‪7 min drive‬
  • United Nations Office at Nairobi
    ‪8 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed) | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Suite, 1 Bedroom (King bed)

  • 807 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed) | Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 Bedroom (King bed)

  • 678 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

Premium bedding, down comforters, pillowtop beds, minibar

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

  • Sleeps 8
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 King Bed

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Best Western Plus Westlands

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (189)
The price is $123
All taxes and fees included in total
Best Western Plus Westlands

About this property

Novotel Nairobi Westlands

5-star hotel in Spring Valley
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Change of towels is available on request.
Novotel Nairobi Westlands offers 347 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 32-inch Smart televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a 24-hour fitness center.
The Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Novotel Nairobi Westlands features an outdoor pool and a steam room. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 1755 square feet (163 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, a rooftop terrace, and spa services. Onsite secured valet parking is complimentary.

Novotel Nairobi Westlands is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Gemma's Kitchen & Bar - This restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Social Hub - This café specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Trunk & Tandoor - This theme restaurant specializes in Indian cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Rooftop Pool & Bar - This poolside rooftop bar specializes in international cuisine and serves light fare only. Open daily.
24-hour room service is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Gemma's Kitchen & Bar
  • Rooftop Pool & Bar
  • Social Hub
  • Trunk & Tandoor

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Children's games
  • Free children's club
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 1,755 square feet of conference space
  • 13 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Magnifying mirror
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2024
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a one-time cleaning fee of USD 20
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 30 for adults and USD 15 for children
  • Pet fee: USD 20 per pet, per night plus USD 20 one-time cleaning fee
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Novotel Nairobi Westlands Hotel
Novotel Nairobi Westlands NAIROBI
Novotel Nairobi Westlands Hotel NAIROBI

Novotel Nairobi Westlands Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 30 out of 35 reviews
Rating 8 - Good. 4 out of 35 reviews
Rating 6 - Okay. 0 out of 35 reviews
Rating 4 - Poor. 1 out of 35 reviews
Rating 2 - Terrible. 0 out of 35 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay for first time in Kenya!
I had a wonderful stay in Novotel Nairobi. It was centrally located in the Westlands neighborhood and near lots of restaurants, nightlife and shopping. It was easy to get uber as well. The service was great and the rooftop restaurant was a vibe on the weekend. The rooms were big and clean. Highly recommend.
Stayed 1 night in Dec 2024

10/10 Excellent

Anil

Stayed 1 night in Oct 2024

10/10 Excellent

Rochelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent…..
Stayed 2 nights in Nov 2024

10/10 Excellent

Anil

Stayed 3 nights in Oct 2024

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff went above and beyond when I could not book a tour. Rooms were very clean. Thank you for a wonderful stay. Roof top pool had the best sunset and good food as well
Stayed 4 nights in Oct 2024

10/10 Excellent

Gurprit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an amazing property, fantastic value for money. Very comfortable room, awesome breakfast, attentive service and a lovely ambience.
Stayed 2 nights in Oct 2024

10/10 Excellent

James O

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience at the Novotel in Westland Nairobi is of world-class standard. The ambiance, the beauty of the property's interior and exterior, and the exceptional services rendered by the staff right from the gate to your room. Staffs like Stephen concierge, James and all the beautiful ladies at the dining have all made my stay an experience to remember.
Stayed 3 nights in Oct 2024

8/10 Good

Byungchon

Stayed 2 nights in Dec 2024

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the view - I’m be back!
This was my second stay at Novotel, and I’m already planning to return. The staff and management are exceptionally kind and welcoming. The breakfast is absolutely amazing—definitely worthy of a top 5+ hotel! The top-floor restaurant/bar, lounge floor restaurant, and pool bar all offer stunning atmospheres. The top-floor venue, in particular, boasts a breathtaking view. The food is great, with the top floor offering an exotic, Indian-inspired menu, while the lobby-level restaurant leans more toward Western cuisine. I didn’t try the cocktails, but they looked great.I nice place to invite guests. The hotel gym is well-equipped and is comfortably air-conditioned. I think it’s 24/7. I never tried the wellness centre. The rooms are large and nice, featuring asic essentials, effective air conditioning, nice showers, fully dark blackout curtains, and I haven’t experienced noise from neighboring rooms. House cleaning is spot on. The hallways on each floor are quite plain, but you don’t spend time there.
Stunning Lobby floor. This only shows a fraction of the stunning details, as I filmed the rest
Top floor restaurant
My room
Christmas Coffe/cocktail bar with real honey cake front
Stayed 6 nights in Dec 2024

10/10 Excellent

WOOYOUNG

Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
청결하고 모기가 없는편
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

4/10 Poor

Miriam

Disliked: Cleanliness
Godt
Stayed 1 night in Oct 2024

10/10 Excellent

Hans

Stayed 2 nights in Oct 2024

10/10 Excellent

Stephane

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Novotel saved our day!
Novotel Nairobi Westlands literally saved our day. Due to flight disruptions, we had to find a hotel at the last minute and decided to stay there for two nights. The hotel is brand new, having just opened recently. You can still feel the vibe of the opening and the staff goes out of its way to make you more than welcome! Breakfast was scrumptious and the roof top bar has views of the entire city, along with great cocktails and cool music! Definitely a highlight of our short, unplanned stay in Nairobi. Many thanks to the entire staff including their very visible Hotel Manager.
Stayed 2 nights in Aug 2024