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Novotel Nairobi Westlands

5.0 star property

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Photo gallery for Novotel Nairobi Westlands

2 bars/lounges, rooftop bar
1 bedroom, premium bedding, down comforters, pillowtop beds
Breakfast, lunch, dinner served; Italian cuisine
Lobby
Couples treatment rooms, steam room, body treatments, aromatherapy

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Spa
  • 24/7 front desk
$140
includes taxes & fees
Sep 23 - Sep 24

Explore the area

View in a map
LOWER KABETE ROAD, WESTLANDS, Nairobi, 00600
  • Sarit Centre
    ‪7 min walk‬
  • Village Market
    ‪6 min drive‬
  • United Nations Office at Nairobi
    ‪7 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Suite, 1 Bedroom (King bed)

  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Suite, 1 Bedroom (King bed)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

1 bedroom, premium bedding, down comforters, pillowtop beds

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Room, 1 King Bed

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hyatt Regency Nairobi Westlands

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 53 reviews
Hyatt Regency Nairobi Westlands

About this property

Novotel Nairobi Westlands

5-star hotel in Spring Valley
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Change of towels is available on request.
Novotel Nairobi Westlands offers 347 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 32-inch Smart televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a 24-hour fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Novotel Nairobi Westlands features an outdoor pool and a steam room. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 1755 square feet (163 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, a rooftop terrace, and spa services. Onsite secured valet parking is complimentary.

Novotel Nairobi Westlands is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Gemma's Kitchen & Bar - This restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Social Hub - This café specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Trunk & Tandoor - This theme restaurant specializes in Indian cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Rooftop Pool & Bar - This poolside rooftop bar specializes in international cuisine and serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Gemma's Kitchen & Bar
  • Rooftop Pool & Bar
  • Social Hub
  • Trunk & Tandoor

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Children's games
  • Free children's club
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 1,755 square feet of conference space
  • 13 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Magnifying mirror
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2024
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a one-time cleaning fee of USD 20
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 30 for adults and USD 15 for children
  • Pet fee: USD 20 per pet, per night plus USD 20 one-time cleaning fee
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Novotel Nairobi Westlands Hotel
Novotel Nairobi Westlands NAIROBI
Novotel Nairobi Westlands Hotel NAIROBI

Novotel Nairobi Westlands Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 68 out of 81 reviews
Rating 8 - Good. 11 out of 81 reviews
Rating 6 - Okay. 1 out of 81 reviews
Rating 4 - Poor. 1 out of 81 reviews
Rating 2 - Terrible. 0 out of 81 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall westland is considered safe and one of the best in Nairobi, but it is still advisable to not venture alone after dark, even coming back at night from the near by malls.
Stayed 1 night in Jun 2025

10/10 Excellent

Sarah Lee, Lake worth

Stayed 2 nights in Jun 2025

10/10 Excellent

Hardip

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 5 nights in May 2025

10/10 Excellent

Etienne

Stayed 2 nights in May 2025

10/10 Excellent

Ian

Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An oasis

Wonderful service, though the restaurant is slow, clean comfortable, spacious rooms. Restaurant food and cocktails were great.
Stayed 3 nights in May 2025

10/10 Excellent

Aleksi

Stayed 5 nights in May 2025

10/10 Excellent

Yasmina

Stayed 2 nights in May 2025

10/10 Excellent

Leah, Riverdale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal four days in the very new Novotel; from staff to dining to room and amenities, the entire experience was fantastic. Beautiful views of the night sky in Nairobi via Trunk and Tandoor and exceptional hotel staff made it a comfortable and wonderful stay. A must for anyone looking for a great hotel in Nairobi Westlands
Stayed 4 nights in May 2025

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff, food, and accessibility!
Stayed 2 nights in May 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and food. Nice gym, comfortable beds.
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Apr 2025

6/10 Okay

Ahmed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The price I paid and not including breakfast that is a rip off
Stayed 1 night in Apr 2025

10/10 Excellent

Balraj

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained
Stayed 1 night in Apr 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Room was very spacious
Stayed 2 nights in Apr 2025

8/10 Good

AMJAD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo business travelled

Excellent overall, however food was variable in terms of warmth and slow service at times… Other than food and somewhat complex breakfast area… its is a new hotel of the highest standard
Stayed 6 nights in Apr 2025

10/10 Excellent

Medgie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, safe and great service
Stayed 6 nights in Mar 2025

10/10 Excellent

Gulf Glass

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Dan, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 4 nights in Mar 2025

10/10 Excellent

Alvis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

George, KIRKLAND

Stayed 3 nights in Feb 2025

10/10 Excellent

Geraldine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

abdirashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been all over the world through especially Europe and the USA, I can certainly say this is the best hotel that I have even stayed for such a price. As a matter of fact, it is way better in so many aspects than hotels that were triple its price. I would recommend to anyone including my family and friends. What a beautiful, clean and new hotel with all the amenities. 10 out of 10 for sure!!!! Blame me if you get disappointed which you will not !!
Stayed 4 nights in Feb 2025

10/10 Excellent

Shane

Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my stay very much. The breakfast was amazing. I would suggest a better way to communicate in general like an WhatsApp concierge to order room service and make spa appointments. The service was always great,
Stayed 3 nights in Feb 2025

8/10 Good

Pierre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Hotel great staff

Great hotel and very new. TV wasn’t even programmed yet on satellite TV! Saying this great service from staff. Rooms are big and somewhat quiet Keep up with maintenance as corridor scruff already exist. Stay on top of it or you loose control. Yes I would return :-)
Stayed 3 nights in Feb 2025