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Novotel Nairobi Westlands

5.0 star property

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Photo gallery for Novotel Nairobi Westlands

Lobby
Interior detail
2 bars/lounges, rooftop bar
Breakfast, lunch, dinner served; Italian cuisine
Presidential Suite, 3 Bedrooms, Kitchenette | Premium bedding, down comforters, pillowtop beds, minibar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
$160
includes taxes & fees
Jan 17 - Jan 18

Explore the area

View in a map
LOWER KABETE ROAD, WESTLANDS, Nairobi, 00600
  • Place, Westgate Shopping Mall
    ‪3 min walk‬
  • Place, Sarit Centre
    ‪5 min walk‬
  • Place, Oshwal Religious Centre
    ‪10 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed) | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Suite, 1 Bedroom (King bed)

  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 King Bed

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed) | Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 Bedroom (King bed)

  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

Premium bedding, down comforters, pillowtop beds, minibar

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Twin Beds

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  • Parking included
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4.7 out of 5, Exceptional, 78 reviews
Hyatt Regency Nairobi Westlands

About this property

Novotel Nairobi Westlands

5-star hotel in Spring Valley
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Change of towels is available on request.
Novotel Nairobi Westlands offers 347 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 32-inch Smart televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a 24-hour fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Novotel Nairobi Westlands features an outdoor pool and a steam room. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 1755 square feet (163 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, a rooftop terrace, and spa services. Onsite secured valet parking is complimentary.

Novotel Nairobi Westlands is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Gemma's Kitchen & Bar - This restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Social Hub - This café specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Trunk & Tandoor - This theme restaurant specializes in Indian cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Rooftop Pool & Bar - This poolside rooftop bar specializes in international cuisine and serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 for adults and USD 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Gemma's Kitchen & Bar
  • Rooftop Pool & Bar
  • Social Hub
  • Trunk & Tandoor

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Children's games
  • Free children's club
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 1,755 square feet of conference space
  • 13 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Magnifying mirror
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2024
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a one-time cleaning fee of USD 20
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 30 for adults and USD 15 for children
  • Pet fee: USD 20 per pet, per night plus USD 20 one-time cleaning fee
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Novotel Nairobi Westlands Hotel
Novotel Nairobi Westlands NAIROBI
Novotel Nairobi Westlands Hotel NAIROBI

Novotel Nairobi Westlands Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 92 out of 113 reviews
Rating 8 - Good. 17 out of 113 reviews
Rating 6 - Okay. 3 out of 113 reviews
Rating 4 - Poor. 1 out of 113 reviews
Rating 2 - Terrible. 0 out of 113 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monojeet

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing! Stephen, the concierge, met us at the door and took care of us like we were old family friends! The room was spacious and very comfortable!
Stayed 1 night in Oct 2025

8/10 Good

Guleid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy hotel
Stayed 1 night in Oct 2025

8/10 Good

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was horrible, clerk only paid attention to White looking clients, did not even realise i was booked and paid for 3 days!!!, more training in hospitality would help.Security staff overzealous, creepy and asking so many personal questions , not professional at all
Stayed 3 nights in Jun 2025

10/10 Excellent

EMINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and kind. Gym is fantastic! Great breakfast and good food overall.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Lillian

Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Justin, Owings Mills

Stayed 6 nights in Jul 2025

10/10 Excellent

Othniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel by all standards
Stayed 2 nights in Jul 2025

10/10 Excellent

Ivory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have thoroughly enjoyed my stay and recommend this hotel! The staff was extremely friendly and accomodating. They made me feel very welcome. There are many security measures to ensure guest safety. The cleanliness is also very good. The breakfast has many options for all tastes. The Indian resturant is also very lovely with a fantastic view. Robinson and Joseph where very nice as well!
Stayed 2 nights in Jul 2025

10/10 Excellent

Bert, Brooklyn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect nice view and the staff was top tier. Very accomodating .
Stayed 3 nights in Jun 2025

10/10 Excellent

Craig, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around
Stayed 7 nights in Jun 2025

10/10 Excellent

mourade

Liked: Cleanliness, amenities, property conditions & facilities
Great value for the price asked.
Stayed 7 nights in Jun 2025

8/10 Good

C Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Keena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern. Location is great. Security is impressive. The breakfast was good but very overpriced! Do not recommend you add the breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Olaf

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The staff and workers were kind, friendly and very knowledgeable of their jobs and the city of Nairobi. I will definitely be back to stay again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Dion

Stayed 6 nights in Jun 2025

10/10 Excellent

DAJUAANDA

Liked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel scream 4 star and more. The staff is very friendly and helpful. Stephen was very knowledgeable about helping us navigate around this city and tours. Everyone went over and beyond at this hotel and we will come again. The food was excellent and the rooms are beautiful and very well kept.
Stayed 3 nights in Jun 2025

10/10 Excellent

Shacazia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Phillip G

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel next to where I needed to be.
Stayed 8 nights in Jun 2025

8/10 Good

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pretty nice decent hotel and we appreciated the warm welcome with fresh orange juice and warm towels. That was very nice. Our room was beautiful and spacious. However, the hotel is not completely done with construction at the top levels so that was a little weird to see and the room service could be better, but generally speaking the folks we encountered were really sweet and kind and the hotel is quite lovely so we would definitely return in the future.
Stayed 3 nights in Jun 2025