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PrideInn Westlands Luxury Boutique Hotel

3.0 star property

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Photo gallery for PrideInn Westlands Luxury Boutique Hotel

Interior
Lobby
Interior
Deluxe Double Room, 1 Queen Bed, City View | View from room
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
Westlands Road, Westlands, Nairobi
  • Sarit Centre
    ‪10 min walk‬
  • University of Nairobi
    ‪2 min drive‬
  • United Nations Office at Nairobi
    ‪10 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Queen Bed, City View

Deluxe Double Room, 1 Queen Bed, City View | View from room

Deluxe Double Room, 1 Queen Bed, City View

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

PrideInn Westlands Luxury Boutique Hotel

3-star Nairobi hotel, connected to a shopping center in Westlands
Along with a restaurant, this hotel has a bar/lounge and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, 24-hour room service, and a business center.
PrideInn Westlands Luxury Boutique Hotel offers 28 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Memory foam beds feature premium bedding. 32-inch plasma televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a 24-hour business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This Art Deco hotel also offers a terrace, tour/ticket assistance, and a garden. Guests can use the outdoor pool and health club at a partner property. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Onsite self parking is complimentary.

PrideInn Westlands Luxury Boutique Hotel has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
RoyalKitchen Multicuisine - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: KES 1,500 for adults and KES 750 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • RoyalKitchen Multicuisine

Things to do

  • Outdoor pool (guest access)

Family friendly

  • Access to nearby outdoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2010
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KES 30.0 per day

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately KES 1500 for adults and KES 750 for children
  • Airport shuttle fee: KES 3000 per vehicle (one-way)
  • Rollaway bed fee: KES 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Westlands
PrideInn
PrideInn Hotel
PrideInn Hotel Westlands
PrideInn Hotel Westlands Nairobi
PrideInn Westlands
PrideInn Westlands Nairobi
PrideInn Hotel Westlands
Prideinn Westlands Boutique
PrideInn Westlands Luxury Boutique Hotel Hotel
PrideInn Westlands Luxury Boutique Hotel Nairobi
PrideInn Westlands Luxury Boutique Hotel Hotel Nairobi

PrideInn Westlands Luxury Boutique Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 61 reviews
Rating 8 - Good. 19 out of 61 reviews
Rating 6 - Okay. 7 out of 61 reviews
Rating 4 - Poor. 6 out of 61 reviews
Rating 2 - Terrible. 6 out of 61 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

7.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff excellrnt service
Stayed 1 night in Dec 2024

4/10 Poor

Joan Wandegi Nthiga, Harare

Stayed 2 nights in Nov 2024

10/10 Excellent

Sanjay, MOMBASA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for going around in Westlands.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Herish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Nov 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming
Stayed 4 nights in Sep 2024

10/10 Excellent

Bernard

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very professional especially the front desk
Stayed 2 nights in Sep 2024

10/10 Excellent

Niya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpful and friendly. Food was great. There is a bar next door that can get pretty lively at night with loud music so just FYI. I stayed in room 202 one night and needed ear plugs.
Stayed 2 nights in Aug 2024

10/10 Excellent

Niya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This small,quaint and clean hotel is located nearby plenty of malls and restaurants. There is actually a bar next door and a great Indian restaurant across from it as well. The staff and security here are absolutely lovely. Eunice at the front desk was very helpful. The restaurant had amazing chefs and food. I was blown away by the attentiveness of everyone.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
No major complaints. Mostly very good experience.Just late one night when I needed some drinking water in the room, the receptionist didn’t attend phone.. infact some picked the phone and hung up twice.. I had to go down to reception at 2 AM or there about get a bottle myself . Wouldn’t recommend the hotel taxi service as it’s way too expensive. Explore options.
Stayed 4 nights in Aug 2024

8/10 Good

Oluseyi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was very helpful and polite. The ambience is very nice. However, breakfast menus can be improved on.
Stayed 5 nights in Jun 2024

10/10 Excellent

Pauline

Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Can do better
Not so good. Too noisy at night as a result of an eaterly next door. Breakfast was not the best.
Stayed 3 nights in Dec 2019

8/10 Good

FromHarlem, NYC

Liked: Cleanliness, staff & service, property conditions & facilities
Ok and would come back to stay again. Staff were very nice.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

Albert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Looks can be deceiving - serious cleanup needed
Internet pictures were not to go by when selecting this hotel. It looked great but in real life the hotel was disgusting. In addition, I cannot believe the average guest rating scores. Lobby was small and untidy. Decor was terribly dated and even dirty. Room is sparsely furnished. It required some drastic refurbishment. Perhaps just a good scrub could do the world of wonders. Tiles, mirrors and basin were cracked. Toilet was leaking on the floor. Towels were threadbare. Toilet brush was terribly unhygienic not to mention the back of the toilet. I wanted to check out upon arrival but the hotel would not refund me, so I had to stay. Front desk staff were great in making me feel welcome. General areas were untidy with everything lying around.
Filthy light switch.
Telephone grubby and dated.
Poor workmanship - hotel needs make-over.
Cracked mirror.
Stayed 2 nights in Oct 2019

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service
Quite, secure friendly staff, near shopping center, city center airport clubs cost etc love the place ac works good
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.Lots of security.Super friendly staff.Very clean facilities.Great Wifi and satellite TV in the room.
Stayed 16 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service!
Great customer service!
Stayed 2 nights in Oct 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great and easily accessible. Ac nice and cools room immediately which is great
Stayed 5 nights in Sep 2018

6/10 Okay

Ali, Riyadh

Liked: Cleanliness, staff & service
The employees are very nice, the hotel is very clean and safe, and food is excellent. However, There are a pack of stray/feral dogs in the hotel neighborhood. Very early in the morning they start barking and they are loud. Sometimes during the night they bark but not as much as in the morning. They are very annoying if you want to sleep after 5:00am. The hotel is not very sound proof and you can hear your neighboring rooms if the people staying are loud.
Stayed 4 nights in Sep 2018