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Radisson Blu Hotel & Residence, Nairobi Arboretum

5.0 star property

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Photo gallery for Radisson Blu Hotel & Residence, Nairobi Arboretum

Exterior
Aerial view
Superior Room | Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Housekeeping

Explore the area

Map
Arboretum Road, Nairobi
  • University of Nairobi
    ‪13 min walk‬
  • Nairobi Hospital
    ‪4 min drive‬
  • United Nations Office at Nairobi
    ‪9 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪20 min drive‬

Room options

View all photos for Junior Suite (with Lounge Access)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (with Lounge Access)

  • 689 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (with Lounge Access)

Suite, 1 Bedroom (with Lounge Access) | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (with Lounge Access)

  • 689 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Pool View

Minibar, in-room safe, desk, laptop workspace

Superior Room, Pool View

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Pool View (& Lounge Access)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Pool View (& Lounge Access)

  • 689 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, laptop workspace

Superior Room

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

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About this property

Radisson Blu Hotel & Residence, Nairobi Arboretum

5-star hotel in Kilimani
2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Radisson Blu Hotel & Residence, Nairobi Arboretum offers 122 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. 43-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

Children under 15 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision. Guests under 10 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Radisson Blu Hotel & Residence, Nairobi Arboretum features an outdoor pool and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center and 6 meeting rooms. This luxury hotel also offers a sauna, a terrace, and barbecue grills. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.

Radisson Blu Hotel & Residence, Nairobi Arboretum has designated areas for smoking.

A complimentary manager's reception is offered each day.
Radisson Blu Hotel & Residence, Nairobi Arboretum has 2 restaurants on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 30 for adults and USD 30 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Evening entertainment
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Designated smoking areas
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 150
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 30 for adults and USD 30 for children
  • Airport shuttle fee: USD 45 per vehicle (maximum occupancy 3)
  • Early check-in fee: USD 150 (subject to availability)
  • Late check-out fee: USD 150 (subject to availability)
  • Laundry fee: USD 15 per day
  • Spa fee: USD 60 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 10 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 15 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
Children under 15 years old are not allowed in the spa without adult supervision

Property is also known as

Radisson Blu Hotel & Residence, Nairobi Arboretum Hotel
Radisson Blu Hotel & Residence, Nairobi Arboretum Nairobi
Radisson Blu Hotel & Residence, Nairobi Arboretum Hotel Nairobi

Radisson Blu Hotel & Residence, Nairobi Arboretum Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 161 out of 212 reviews
Rating 8 - Good. 36 out of 212 reviews
Rating 6 - Okay. 11 out of 212 reviews
Rating 4 - Poor. 3 out of 212 reviews
Rating 2 - Terrible. 1 out of 212 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Annu

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2025

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Arboretum offers an oasis from the bustle

Everyone was very helpful and friendly. The location is good; it is calm and quiet except for the very loud Sunday afternoon music. Access to the Arboretum is a real treat.
Stayed 10 nights in Jan 2025

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel near Kenya National Arboretum

This is a really lovely hotel! The staff is kind, the accommodations are beautiful, the rooms are comfortable and have every modern convenience you could think of. Not one single complaint.
Stayed 2 nights in Feb 2025

8/10 Good

Olive Vivienne

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Olive Vivienne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Sishah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

KYOMUGISHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

It was amazing the receptionist that checked us in was amazing .
Stayed 2 nights in Jan 2025

10/10 Excellent

Deonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Speacial mention to Paul at the omelette station who was great, polite and timely at breakfast everyday. At dinner, it took quite a while to get served several times.
Stayed 8 nights in Dec 2024

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely one of the best hotels in Nairobi - great customer service, modern spacious rooms, access to aboretum for hikes/walks/runs, & good dining options in the hotel and outside (within the area). Well worth a stay here!
Stayed 2 nights in Dec 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round
Stayed 1 night in Oct 2024

10/10 Excellent

TRACY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received a food discount here. Excellent service!
Stayed 2 nights in Nov 2024

10/10 Excellent

Atef

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Very beautifully hotel in a very green quiet area Arboretum, lovely service with very professional staff especial thanks for Mr. Jill receptionist manager.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeffrey, Saint Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Dec 2024

10/10 Excellent

Payvand

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hospitable staff

Manuel, Rachael, Timothy - I don’t have other names but each and every staff member was wonderful and are the reason our stay was so perfect.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jeffrey, Saint Louis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is well taken care of, great attention to detail, excellent staff who is very attentive and goes above and beyond.
Stayed 7 nights in Dec 2024

6/10 Okay

Tom

Business traveler
Liked: Cleanliness

Nice hotel, lousy management

Great location - nice and central but sadly avoid any rooms near the event space. I'm the middle of a meeting and a 6 night stay and whooooommmp, Dufft,Dufft a huge PA rig starts up with no notice in advance. Absolutely deafening in the room (110) Management moved me but not willing and no prompt response.
Stayed 1 night in Dec 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Desalegn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our Radisson Blue Stay in Nairobi.

We enjoyed our stay here. The staff at the restaurants and room service were excellent. Price at the restaurant a bit expensive. However, I was shocked when the front desk asked to withhold $1,000.00 for incidentals. I have paid the hotel stay already but, they needed to withhold $1,000. I have never seen this anywhere in the world.
Stayed 4 nights in Nov 2024

8/10 Good

Alphonse

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I was disappointed the hotel failed to pick me up despite the fact that I had communicated the flight change and cancellation. It is not OK in this day and age with the multiplicity of apps and flight tracking capability for the hotel of that standing to mishandle airport transfer.
Stayed 1 night in Dec 2024

8/10 Good

Michelle

Stayed 3 nights in Nov 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very conveniently located to all the restaurants we enjoyed. The breakfast buffet offers fresh fruit, veggies, chef made omelettes, a wide assortment of pastries and smoothies. The workout room is sufficient with weights and a few treadmills. The huge pool is warm and very visible on the dining floor. We loved it. I highly recommend this hotel.
Stayed 5 nights in Nov 2024

10/10 Excellent

Aymen

Stayed 1 night in Oct 2024