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Sarova Panafric Hotel

4.0 star property

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Photo gallery for Sarova Panafric Hotel

Poolside bar
Premium bedding, memory foam beds, in-room safe, individually decorated
Property entrance
Premium bedding, memory foam beds, in-room safe, individually decorated
Premium bedding, memory foam beds, in-room safe, individually decorated

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Air conditioning
  • Room service

Explore the area

Map
Junction of Kenyatta Ave and Valley Rd., Nairobi, Nairobi County, 00100
  • Uhuru Park
    ‪6 min walk‬
  • Kenyatta International Convention Centre
    ‪3 min drive‬
  • Yaya Centre
    ‪4 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪28 min drive‬

Room options

View all photos for Panafric Twin Room

Premium bedding, memory foam beds, in-room safe, individually decorated

Panafric Twin Room

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Panafric Deluxe Twin Room

Premium bedding, memory foam beds, in-room safe, individually decorated

Panafric Deluxe Twin Room

  • 334 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Queen Room

Premium bedding, memory foam beds, in-room safe, individually decorated

Executive Queen Room

  • 334 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panafric Deluxe Queen Room

Premium bedding, memory foam beds, in-room safe, individually decorated

Panafric Deluxe Queen Room

  • 334 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panafric Room

Premium bedding, memory foam beds, in-room safe, individually decorated

Panafric Room

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Suite

Premium bedding, memory foam beds, in-room safe, individually decorated

Signature Suite

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Queen Room - Premier

Premium bedding, memory foam beds, in-room safe, individually decorated

Executive Queen Room - Premier

  • 420 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Premium bedding, memory foam beds, in-room safe, individually decorated

Studio Suite

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The Sarova Stanley

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (700)
The price is $124
per night
$159 total
includes taxes & fees
May 17 - May 18
The Sarova Stanley

About this property

Sarova Panafric Hotel

Hotel in Kilimani
2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
Sarova Panafric Hotel offers 176 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, bidets, and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Sarova Panafric Hotel features an outdoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This hotel offers access to a 24-hour business center and 6 meeting rooms. Event facilities measuring 2325 square feet (216 square meters) include conference space. This business-friendly hotel also offers gift shops/newsstands, a garden, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite secured self parking and secured valet parking are complimentary. A total renovation of this property was completed in January 2022.

Sarova Panafric Hotel has designated areas for smoking.

Sarova Panafric Hotel has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 2,325 square feet of conference space
  • 24-hour business center
  • 6 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Built in 1969
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - January 2022

Room amenities

Bedroom

  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30 per person (one-way)
  • Airport shuttle fee per child: USD 20 (one-way), (from 4 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Panafric
Panafric Sarova
Sarova Panafric
Sarova Panafric Hotel
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Sarova Panafric
Sarova Panafric Hotel Hotel
Sarova Panafric Hotel Nairobi
Sarova Panafric Hotel Hotel Nairobi

Sarova Panafric Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 175 out of 412 reviews
Rating 8 - Good. 165 out of 412 reviews
Rating 6 - Okay. 48 out of 412 reviews
Rating 4 - Poor. 16 out of 412 reviews
Rating 2 - Terrible. 8 out of 412 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service
The best thing about the Sarova is the staff. Everyone eager to help you and welcome you. The spa treatments were wonderful with Pamela and Caroline. Kelvin was the best waiter and Stanley handled a large group well. Our main problem was the lobby only holds 10 people so there isn’t a place to hold meetings. Fortunately the weather was good and we met outside at the poolside restaurant.
Stayed 4 nights in Jan 2025

8/10 Good

Danica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

6/10 Okay

Riad

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff, bad manager.

The staff were amazing, but manager was very rude and unhelpful. I made 2 reservations, as i stayed there twice within a week. 3 days and one day. On the one day i forgot to check 2 people, but the manager insisted that i pay extra $40, for that mistake. He said one person is cheaper because less water, less towels, and so on. But then i realized that the price is the same, and when i confronted him, he said, its the policy, abd has nothing to fo with what he stated before, so he actually lied. He said it will be too much work for him to cancel the extra $40. We had a pleasant time with everyone, except the manager, whose supposed to be the best example of customer service. He was very rude and unprofessional. I have a group of 8 people coming in August, but we will definitely not stay there..
Stayed 1 night in Jan 2025

2/10 Terrible

Felicia

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff to give feedbacks when customer complain about things which needs to be fixed in rooms
Stayed 2 nights in Dec 2024

10/10 Excellent

Teresia

Stayed 1 night in Nov 2024

8/10 Good

GICHUKI

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Dec 2024

8/10 Good

Desalegn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay in Sarova Hotel

I like our stay over all. However, when they handled my luggage upon my arrival, they dropped my laptop and broke it. Now, I can’t use my laptop and am forced to buy a new one.
Stayed 2 nights in Nov 2024

10/10 Excellent

Phanuel

Stayed 2 nights in Dec 2024

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Great location. Good restaurant
Stayed 1 night in Nov 2024

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Tacoma R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here ! Mr James , Mr Bentley and Ms Anna always make you feel like coming home when you arrive ! The food and staff are amazing- the spa is a must !
Stayed 1 night in Nov 2024

10/10 Excellent

Mrs C

Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite convenient part of Nairobi for basing yourself if you have meetings around the city. Immediate area is not great. Hotel is good value for money, staff extremely proactive, helpful and friendly. Thank you.
Stayed 4 nights in Oct 2024

10/10 Excellent

Aisha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 2 nights in Oct 2024

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

absolute gem in Nairobi

Great hotel, friendly staff who are willing to go out of their way to help, clean, comfortable and the food is fantastic with such a wide array of choices at what is at most hotels, a boring breakfast - not at this one.
Stayed 3 nights in Sep 2024

10/10 Excellent

JP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this great hotel. Plan lots of time to/from airport in heavy traffic. They charge $40 for airport shuttle. You can get a taxi at airport for $30 US
Stayed 1 night in Sep 2024

8/10 Good

Leonard, Surrey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at this property 4 D. out of the last 2 weeks. When one is part of a Safari group or Conventioniers, you're treated like gold. However, last night we stayed on an Expedia VIP booking, as a Gold member of Expedia which entitles us to free beverage and room upgrade when available. When checking in we were told, "there are no upgrades available due to the hotel being full." The standard room they gave us was more suited to be a meat locker with the AC stuck on high, and near a very noisy service entrance! While freezing in my jacket I checked Expedia for room availability that night, and surprisingly found availability in ALL categories! Back to the front desk and I informed them the room they gave us was unsuitable, where upon it was insinuated that I was just trying to cop an upgrade, "to a suite"! I was deeply insulted and expressed my displeasure by stating I came back to a Sarova Panarific Hotel because it was a great experience the first three times we stayed. We are a well traveled couple and we would NEVER do this sort of thing. We just want a room that's not glacial and more suited for Penguins than the one we were given. I informed the front desk of my findings on Expedia where rooms are available in ALL categories. The duty manager then responded with a bunch of double-speak mumbo-jumbo about categories. However, in the end we were accommodated after a long tiring day. Also, we were double charged for breakfast this morning, but it finally got fixed.
Stayed 1 night in Sep 2024

10/10 Excellent

Tamas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, beautiful environment, super clean with good kitchen and spa and gym and many other things
Stayed 4 nights in Sep 2024

10/10 Excellent

Smauel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Inga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Inga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a great hotel and hotel chain! From check in to check out the front house staff make you feel welcome. Benson was amazing as was everyone in the hotel. At the Pool Bar we had a great time and the staff are wonderful, as was the main restaurant staff. I really recommend the Tulia Spa. We had 2 treatments, the Tulia Ritual and a 1 hour massage each. Sheila was amazing!! She is sweet welcoming and professional with magic hands. I was lucky to have her for my 2 treatments and my mom for 1 and we both agreed that it was the best massage of our lives. She is very special the the Panafric is lucky to have her. We really enjoyed our stay!
Stayed 1 night in Sep 2024

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Johnson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 14 nights in May 2024

10/10 Excellent

Chris

Stayed 1 night in Jun 2024