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The Crossroads Hotel Westlands

3.0 star property

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Photo gallery for The Crossroads Hotel Westlands

Exterior
Reception
Premium bedding, in-room safe, desk, laptop workspace
Terrace/patio
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
Westlands Road, Nairobi, 00200
  • Sarit Centre
    ‪15 min walk‬
  • The Aga Khan University Hospital
    ‪3 min drive‬
  • United Nations Office at Nairobi
    ‪9 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪30 min drive‬

Room options

View all photos for Comfort Triple Room, 3 Twin Beds

Premium bedding, in-room safe, desk, laptop workspace

Comfort Triple Room, 3 Twin Beds

  • 366 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Suite

Studio Suite | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room

  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Premium bedding, in-room safe, desk, laptop workspace

Superior Double Room

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Premium bedding, in-room safe, desk, laptop workspace

Family Suite

  • 710 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Deluxe Double Room

  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Crossroads Hotel Westlands

3-star hotel in Westlands
Along with conference space, this hotel has concierge services and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk.
The Crossroads Hotel Westlands offers 34 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 43-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The Crossroads Hotel Westlands features concierge services, laundry facilities, and an elevator. Event facilities measuring 710 square feet (66 square meters) include conference space. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

The Crossroads Hotel Westlands has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 for adults and USD 4 for children

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 710 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
1 child per adult, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 7 for adults and USD 4 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Pet fee: USD 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

The Crossroads Westlands
The Crossroads Hotel Westlands Hotel
The Crossroads Hotel Westlands Nairobi
The Crossroads Hotel Westlands Hotel Nairobi

The Crossroads Hotel Westlands Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 79 reviews
Rating 8 - Good. 30 out of 79 reviews
Rating 6 - Okay. 5 out of 79 reviews
Rating 4 - Poor. 2 out of 79 reviews
Rating 2 - Terrible. 1 out of 79 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Epiphane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is a good one, but the breakfast service needs serious improvement
Stayed 2 nights in Nov 2024

8/10 Good

Misheck

Stayed 1 night in Nov 2024

10/10 Excellent

Simeon

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 1 night in Nov 2024

8/10 Good

Misheck

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all amenities close by
Stayed 1 night in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Celia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice choice!
Great hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

Thongpraparn, Khlongluang

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected, got all the benefits that Expedia promised.
Stayed 4 nights in Oct 2024

8/10 Good

Angilo

Stayed 4 nights in Sep 2024

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Alffy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Walter, covington

Stayed 6 nights in Aug 2024

10/10 Excellent

Isaak

Stayed 3 nights in Aug 2024

8/10 Good

Angilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was excellent. The rooms are spacious and clean. There's about a 8 inch step to get in and out of the shower that can be tricky but other than that the room was excellent. The restaurant was exquisite. Their free breakfast is really good and the service was very friendly and attentive. On the weekends including Thursdays part of the hotel is victim to the loud noise of a club. The management tries to not book you on that side if they can. If you're unfortunate enough that those are the only rooms left, you will not be happy.
Stayed 1 night in Sep 2024

8/10 Good

D Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I checked in a day early. Had great service throughout my stay. Loved the location and would stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Nairobi
Very helpful and friendly staff. Good location
Stayed 2 nights in Sep 2024

10/10 Excellent

gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2024

8/10 Good

Frank

Poor internet but all else good
Stayed 3 nights in Aug 2024

10/10 Excellent

Sowazttoe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing for the security guards to front desk. It was five star service.
Stayed 6 nights in Aug 2024

10/10 Excellent

Colin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will book again.
Excellent staff, very friendly. Good location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Aggrey

Stayed 4 nights in Jul 2024

8/10 Good

Dut, Laurel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a good area. A number of malls are close by and ample dining.
Stayed 6 nights in Jun 2024

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly and helpful staff and enjoyed the visit with family!
Stayed 1 night in Jun 2024

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jun 2024

10/10 Excellent

Tonya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Absolutely amazing! From check-in to check-out. Staff is attentive to anything you need. I highly recommend this hotel.
Stayed 2 nights in Jun 2024