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Best Western Nairobi Upper Hill

3.5 star property
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Property grounds
Reception
Front of property
Meeting facility
Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
2nd Ngong Avenue, Nairobi
  • Nairobi Hospital
    ‪10 min walk‬
  • Kenyatta International Convention Centre
    ‪3 min drive‬
  • Yaya Centre
    ‪5 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Standard Room, 1 Twin Bed, Non Smoking

  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Front of property

Best Western Plus Meridian Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1004)
The price is $66
per night
$78 total
includes taxes & fees
Apr 7 - Apr 8
Best Western Plus Meridian Hotel

About this property

Best Western Nairobi Upper Hill

3.5-star hotel in Kilimani
This smoke-free hotel features 4 restaurants, a fitness center, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a conference center, and a business center.
Best Western Nairobi Upper Hill offers 84 accommodations with safes and complimentary bottled water. This Nairobi hotel provides complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. Business-related amenities at this 3.5-star property consist of a 24-hour business center and 3 meeting rooms. Event facilities measuring 624 square feet (58 square meters) include a conference center. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. This Colonial hotel also offers a fitness center, a terrace, and tour/ticket assistance. Onsite self parking is complimentary.

Best Western Nairobi Upper Hill is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Best Western Nairobi Upper Hill has 4 restaurants on site.
Room service is available.

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (624 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10 to 15 for adults, and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Best Western Nairobi Upper Hill Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 126 out of 194 reviews
Rating 8 - Good. 57 out of 194 reviews
Rating 6 - Okay. 8 out of 194 reviews
Rating 4 - Poor. 1 out of 194 reviews
Rating 2 - Terrible. 2 out of 194 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susana

Liked: Cleanliness, amenities
I stayed a few a few days before my departure back home. Nice and cozy. Clean, friendly staff members
Stayed 3 nights in Nov 2024

10/10 Excellent

Cedrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good. Each time I'm in Nairobi, I stay at Best western Upper Hill.
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great landing place after a busy city tour
Clean, safe and friendly a great start to a Kenyan adventure. The breakfast was tasty and freshly cooked and the rooms, whilst basic had everything you needed. Excellent value.
Stayed 2 nights in Oct 2024

8/10 Good

Gonzalo, Mexico City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. You can use the facilities of the Fairview hotel
Stayed 6 nights in Oct 2024

6/10 Okay

William

Quality has definitely decreased in all categories since the new ownership ! My first stay at upper hill in 2010 was outstanding, been a return customer since, quality of staff always excellent. Prices went up quality went down, end of story !
Stayed 1 night in Oct 2024

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for reasonably priced western hotel in Nairobi. It's attached to the next door Fairview Hotel which is an IHG property and has great amenities like a pool and various dining options. These are necessary as you are advised not to go out at night in Nairobi so you are more or less stuck at the hotel. Room was clean and good sized. Bed linens were of high quality. Cleaning daily. Breakfast was awesome with plenty of options including fruit, yogurt, bakery, cereal, made to order omelettes, and a barista coffee station.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

4/10 Poor

James

Disliked: Staff & service, amenities, property conditions & facilities
There was a bad smell in the bathroom every day from the septic tank even with toilet sit being down all day and night
Stayed 10 nights in Aug 2024

8/10 Good

Andrew

Stayed 4 nights in Jul 2024

10/10 Excellent

Jan

Liked: Amenities
It is a beautiful property with amazingly helpful staff!
Stayed 4 nights in Jul 2024

10/10 Excellent

Jan

Stayed 1 night in Jul 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful. There was also plenty of hot water and a great breakfast!
Stayed 3 nights in Jul 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here has been super friendly and helpful!
Stayed 2 nights in Jul 2024

10/10 Excellent

Musa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel. No dislikes
Stayed 4 nights in Jun 2024

10/10 Excellent

Musa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded my expectations. The rooms were surprisingly big. Very clean and comfortable rooms
Stayed 3 nights in Jul 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kenneth, Davidson

Liked: Cleanliness, staff & service, property conditions & facilities
very helpful and friendly staff, great breakfast, quit, clean rooms, great value for money
Stayed 6 nights in Jun 2024

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
We had an excellent stay at the Nairobi Best Western Upper Hill. From our smooth check-in experience (Pauline is FANTASTIC!), to the cleanliness, and comfort of our room, we were very happy with our Best Western stay. The whole staff is kind and very professional. We look forward to returning!
Stayed 1 night in Jun 2024

10/10 Excellent

Dean, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Highly recommended.
Stayed 2 nights in Jun 2024

10/10 Excellent

Dean, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite hotels.
Stayed 5 nights in Jun 2024

6/10 Okay

Daniel

Business traveler
Liked: Staff & service
Not the best
The room and bathroom was very small and there was no air conditioning and the ceiling fan was filthy. The hotel clerk and bellman were very friendly. However, I will probably not stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

JAMES

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was adequate, clean, quiet. Breakfast was very good. Location was convenient to my business meetings and to good restaurants. Good value for money.
Stayed 2 nights in Feb 2024

10/10 Excellent

Grace

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place - peaceful amenities like pool shared with Fairview. Good bed, room, and food options.
Stayed 9 nights in Jan 2024