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Hatago

3.0 star property

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Photo gallery for Hatago

Hot springs
Flat-screen TV
Exterior
Lobby sitting area
Flat-screen TV

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

View in a map
3330-20 Motojuku, Higashiagatsuma, Gunma-ken, 377-0933
  • Place, Hoshino Onsen Hot Spring
    ‪39 min drive‬
  • Place, Karuizawa Prince Shopping Plaza
    ‪47 min drive‬
  • Place, Karuizawa Prince Hotel Ski Resort
    ‪48 min drive‬

Room options

View all photos for Japanese-style room Seseragi-kan

Flat-screen TV

Japanese-style room Seseragi-kan

  • Sleeps 5
  • 5 Twin Futons

View all photos for Japanese-style room (Portial Open Air Bath) Yasuragi-kan

In-room dining

Japanese-style room (Portial Open Air Bath) Yasuragi-kan

  • Sleeps 8
  • 8 Twin Futons

View all photos for Japanese-style room (Open Air Bath) Nagai-juku

Flat-screen TV

Japanese-style room (Open Air Bath) Nagai-juku

  • River view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Japanese-style room (Open Air Bath) Ozasa-juku

Flat-screen TV

Japanese-style room (Open Air Bath) Ozasa-juku

  • River view
  • Sleeps 6
  • 6 Twin Futons

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Exterior

KITAKARUIZAWA Golden Forest Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very Good, 43 reviews
KITAKARUIZAWA Golden Forest Hotel

About this property

Hatago

3-star Higashiagatsuma hotel with restaurant
This hotel features a restaurant, 2 coffee shops/cafes, and coffee/tea in a common area. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Additionally, spa services, a meeting room, and concierge services are onsite.
Hatago offers 27 accommodations with laptop-compatible safes and complimentary toiletries. Flat-screen televisions are featured in guestrooms. This Higashiagatsuma hotel provides complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested. Rollaway/extra beds (complimentary) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Dining is available at the hotel's restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. Public areas are equipped with complimentary wireless Internet access. Hatago features hot springs. A train station pick-up service and a train station drop-off service are complimentary for guests. This hot springs hotel also offers spa services, a library, and a garden. Onsite self parking is complimentary.
Hatago has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Hot springs
  • Library

Family friendly

  • Free rollaway/extra bed
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden

Spa

  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hatago Inn Higashiagatsuma
Hatago Higashiagatsuma
Hatago
Hatago Hotel
Hatago Higashiagatsuma
Hatago Hotel Higashiagatsuma

Hatago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 18 out of 23 reviews
Rating 8 - Good. 4 out of 23 reviews
Rating 6 - Okay. 0 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 0 out of 23 reviews

9.4/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very antique setting, awesome food. Staffs are very nice. Pay attention to the hot springs. Only “medicine hot springs” are the natural ones. The others are just hot water.
Stayed 2 nights in Mar 2019

10/10 Excellent

Jay, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were incredibly helpful and friendly. Hotel is breath-taking and truly is a time portal to another era while still having modern necessities and comforts. Strongly recommend seeing this hotel at least once. 5/5 love!
Stayed 1 night in Sep 2018

8/10 Good

CHAOLING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a wonderful place for a getaway. Room, food and service was wonderful. Will definitely be going again soon!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

従業員の方々の対応のみ最高でした。

従業員の方々の対応のみ最高でした。 再度訪問する事は無いでしょう。
Stayed 1 night in May 2019

10/10 Excellent

kazuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
時間も忘れる最高の旅行になりました。
Stayed 1 night in Sep 2018

8/10 Good

AKIHIDE

満足でした

とても立派で重厚な素敵な建物でスタ ッフの対応も非常にやさしく丁寧でした。 ただ水回りの臭いが気になりました
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

tzu ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a wonderful stay

A wonderful stay. But the dinner is a little too much.
Stayed 1 night in Feb 2018

10/10 Excellent

Cheung Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both The breakfast and dinner are extremely delicious and special with the traditional Japanese taste. The ingredients are fresh and good quality and delicately prepared by the highly skillful chefs. What a wonderful experience. The room is clean, onsen is comfortable and special with the view of the adjacent river. Staffs are very helpful . Don’t miss the museum inside the hotel which got lots of collections and definitely worth taking a look. The only disadvantage is the location which is very far away from the tourist site . The road is quite difficult to drive . I made some mistake and take some time to reach the hotel and almost missed the dinner. Remember to have extra traveling time to get to the hotel
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とても風情ある宿

とても雰囲気のある宿で家族全員満足しています！ また利用したいと思います。 宿と直接関係ないが、アクセスが良ければより良いと思いますが、秘湯だから仕方ないですね。
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

群山環抱的温泉旅館

寧靜舒適的環境，在群山環抱，星空下浸溫泉，難忘的體驗。 客房舒適，服務貼心，食物是附近農家產品，美味之餘亦嘗到當地土壤風味，四週有特色的古董文物可供觀賞，彷如走進了江戶時代，渾忘時間與俗事。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Food is wonderful

Language ability (English) can be improved.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

全てにおいて最高の旅館

従業の方々があたたかく、フロント・売店・食事係などみなさん素晴らしい対応でした。 お風呂は露天、内湯とも最高です。 施設は趣と情緒に溢れ、どこも清潔で、心身共にとても癒されました。 必ずまた訪れたいです。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

lai fun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chung-Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chiu Pang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lin yun, Taiwan

Liked: Property conditions & facilities, room comfort

good relaxation choice

people are friendly. if you like traditional Japan culture, this is a hotel to stay.

10/10 Excellent

ShuHuei, 台灣台北

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很有文化氣息的住宿環境。期待很快再造訪。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

源泉かけ流しのお湯がすばらしい

1歳になったばかりの子どもと親子3人で滞在しました。 入り口からアケビのアーチを下って行くと、本陣がありますが、そこまでに郷土玩具展示や蕎麦屋などさまざまな施設があって、和のテーマパークみたいです。 本陣のロビーは囲炉裏で火が炊かれてて、炭のにおいがほんのりと漂い良い感じです。 お部屋はロフトがついているタイプだったので、天井も高く、部屋も広く、目前に色づき始めた秋の山と渓流が楽しめて、1泊だけではもったいなかったかな、という気分になりました。 内風呂露天風呂とも敷地内に源泉が沸いているだけあって、お湯がいい感じ。 ほんのりしょっぱいのですが、あまり強すぎず、温度も熱すぎないので湯中りしにくくて何度も楽しめました。 草津よりひなびていて、自然と温泉をゆっくり楽しむには絶好のお宿でした。 宿泊客にリピーターのかたが多いようでしたが、納得の快適さです。 料理の席も配慮されて子連れで固まっていたりと子どもが小さくても滞在しやすい雰囲気なのは、嬉しかったです。 毎年いきたくなるお宿でした。

10/10 Excellent

chunyan, 青岛

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strong recommand

Nice place for relax. There was no any activity program in the hotel besides Spa. The outdoor spa was amazing, it is just in front of a water fall.Organic and delicous food, mostly from local farm. The best stay period is 3 over nights.

10/10 Excellent

Yue Fai, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

環境十分優美,很舒服,必定再來!

雖然較為偏僻,但有很好的旅遊巴由車站接送服務。房間十分古色古香,很大,有優美的風景。晚餐有專人煮食及介紹食材,而且,溫泉有分室內及室外,能看着風景浸溫泉,有很多選擇。很滿意這間溫泉旅籠。極力推薦這地方!