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The Cumberland Boutique Hotel

2.5 star property

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January 2025

Photo gallery for The Cumberland Boutique Hotel

Premium bedding, minibar, in-room safe, desk
Exterior
Lobby
Deluxe Suite | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Reviews

8.0 out of 10

Very good

Popular amenities

  • Gym
  • Room service
  • 24/7 front desk
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
No 102 Zhongshan Road, Xuanwu District, Nanjing, Jiangsu, 210005
  • Nanjing Library
    7 min walk
  • La Tagliatella
    4 min walk
  • Daxinggong Station
    9 min walk
  • Nanjing (NKG-Lukou Intl.)
    39 min drive

Room options

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Twin Room

  • 614 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, desk

Suite

  • 850 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 581 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, minibar, in-room safe, desk

Deluxe Suite

  • 516 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Business Room

Premium bedding, minibar, in-room safe, desk

Business Room

  • 614 sq ft
  • Sleeps 3
  • 1 Queen Bed

About this property

The Cumberland Boutique Hotel

Hotel in Xinjiekou
A fitness center, 24-hour room service, and a meeting room are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
The Cumberland Boutique Hotel offers 300 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Premium cable television is provided. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Nanjing hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.
The Cumberland Boutique Hotel features a fitness center, tour/ticket assistance, and laundry facilities. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers dry cleaning/laundry services, 24-hour room service, and a front-desk safe. Onsite self parking is complimentary.

The Cumberland Boutique Hotel is a smoke-free property.

24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Gym

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Elevator

More

  • 1 building
  • 27 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 160.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CNY 160.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Cumberland Boutique
Cumberland Boutique Hotel
Cumberland Boutique Hotel Nanjing
Cumberland Boutique Nanjing
The Cumberland Hotel Nanjing
The Cumberland Boutique Hotel Hotel
The Cumberland Boutique Hotel Nanjing
The Cumberland Boutique Hotel Hotel Nanjing

The Cumberland Boutique Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 64 out of 219 reviews" "
Rating 8 - Good. 109 out of 219 reviews" "
Rating 6 - Okay. 32 out of 219 reviews" "
Rating 4 - Poor. 9 out of 219 reviews" "
Rating 2 - Terrible. 5 out of 219 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

May

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Housekeeping - Need to improve
The front desk staff had been helpful during our 1 week stay. The staff was kind to advise my daughter with her online purchase-delivery. The hotel location was good, closes to train stations and malls. The only disappointing was the house keeping.. half the time I was wondering did they actually clean the room or not. There was this bottle cap on the floor when I first checked in, and it was still on the floor when we checked out a week later. That didnt bother me that much thinking she / they could have missed it until the time I realized the cushion and the pillows on the bed was in the same position as I had left them in the morning! So I really do not know what kind of house-keeping they do. The bathroom wasnt well maintained, stained and moldy.
Stayed 6 nights in Dec 2019

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Geat Value for Money
Great location, room size is good. Convenient and easy access.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service
Very tired hotel - taken a battering over the years and could do with a refurb. Great location and value though.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is very nice hotel. Room is spacious and clean. It is very convenient because it next to subway. People are very friendly and helpful. I definitely recommend it.
Stayed 2 nights in Jul 2019

8/10 Good

Chee Huong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 days in The Cumberland Boutique Hotel
Located at a convenience place with lots of good food. Easy to move around. Rooms are comfortable, and customer services are good too.
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Though the hotel is OK you need to keep the following in mind 1 Room was very smokey 2 No English channels on the TV 3 Internet not the greatest 4 Room was not very clean especially the bathroom (I had to clean it myself) old shower Gel residue on the lower tiles 5 Could never figure out how to turn the heat down 6 Cigarette burns on most of the seats and the couch in our room 7 Floor tiles were badly stained The Good Stuff 1 The staff were amazing 2 The cleaning staff were amazing 3 The location was just amazing 4 The door guys were amazing 5 Nanjing was just amazing The hotel just needs to be refreshed majorly for westerners. Not having an english speaking tv channel was tough because our hotel in Shanghai had 2. Thanks for a great stay.
Stayed 10 nights in Feb 2019

8/10 Good

Jiachen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Good location, clean, warm water doesn't last very long if you shower.
Stayed 2 nights in Feb 2019

6/10 Okay

Charles

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good location, clean rooms, poor service
Good location in the city center. Not very good service at check-in, staff not friendly. Room clean and comfortable but a bit run down.
Stayed 2 nights in Dec 2018

8/10 Good

Yee

Liked: Staff & service
Good location and friendly staff. Mattresses were hard and uncomfortable
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveler

I was given floor 13 but not advised to press T when using the lift I was very tired on 2nd day and I was rushing to my room for a good rest but I had to rush down to reception because door locked out .
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

YANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Amazing
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, central, friendly staff. Middle lift a tad dodgy
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It's an apartment-hotel style. Probbaly more suited to business stay (hence the huge desk in the room). Hot water limited to "20 minutes" (!!). The breakfast was so-so.

6/10 Okay

evonne, singapore

Liked: Room comfort
Varying factors of good and bad
First of all, for the price and the size of the room, it is extremely worth the price. Location is near shopping Malls and 10-15mins away from MRT station. Receptionists are basically friendly and speaks both English and Mandarin. Advanced booking of taxi can be done over the counter. However, I am not sure about the cleanliness. My worn indoor slippers were never changed. There were signs of forgetfulness like omitting to wash cups or forgot to change toilet floor maps etc. There are varying standards of service. While Receptionists were friendly, the IT Technicians were not so technical savvy and good at problem solving. While I could not connect to my internet, the technician changed wiring and router and it still didn’t work. In the end, he told me no solution and seems to want me to take the issue in my stride, until I prompt him for a second opinion and the next day another technician told me that my access to overseas websites is blocked. While I ask the housekeeper on how to on the heater, she looked very unfriendly. I felt my room was without aircon for days although I didn’t mind too much since it is cold these few days. I didn’t like the shopping around me. All expensive stuff and the mrt station is still quite a walk away. But the location of the metro station 新街口 is still convenient to places of interest such as Confucius temple. The rating of this hotel would be subjective, depending on one’s preferences and priorities.
Stayed 3 nights in Mar 2018

8/10 Good

Narumon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice clean Rooms
Good location, nice rooms comfortable beds, helpful friendly staff
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very roomy. Excellent location. Close to Subway. A Starbucks just cross the street. Room has a full-size business desk, perfect for me on a business trip. Would be superior if better in-room instant coffee is provided. Overall very happy.
Stayed 3 nights in Nov 2017

10/10 Excellent

Ming Chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
This hotel was great! The room was very nice and clean! Housekeeping did come in the middle of the night for no reason trying to fix the air but I never called for the air to be fixed because it work that was strange.
Stayed 2 nights in Sep 2017

6/10 Okay

Sarah, Australia

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location & room size but lacking basics.
The hotel is in a great location and the room was a generous size for our party of 3. However insufficient towels/bottled water etc were supplied for the occupants (providing at least 3 towels for 3 booked adults would surely be hotels-101) & we had to wait ages at reception to request these on consecutive days. Staff appeared to indicate we were making unnecessary requests (do they share their bath towels?!) We were allocated a smoking room despite requesting non-smoking, cleaning of the room was minimal/non-existent & the hotel lifts were unbelievably slow, had to allow 5 - 10 additional minutes to get to/from our 26th floor room. Would consider booking again only for the location & room size.
Stayed 3 nights in Jul 2017

8/10 Good

Lee-Ann, Ottawa Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Located off of the metro in a good location
Overall our experience was pleasant. The hotel staff did not speak much if any English and often went off to help other guests while serving you. Multi-tasking at its worst.
Stayed 2 nights in May 2017

8/10 Good

Matthew, England, UK

Liked: Staff & service
Good downtown hotel
• The Cumberland Boutique Hotel website's claim to be located only two minutes walk to the nearest metro train station is little ambitious, but it's close enough. • The Blue Frog Bar & Grill restaurant is located within the hotel, and they make excellent coffee. They're also very friendly, but in the evening it transforms into a raucous bar . . . depending on your circumstances this could be good or bad. • The nearby branch of the 'Element Fresh' restaurant chain offers higher quality cuisine in a more spacious and relaxed atmosphere than the Blue Frog, with tables spilling out onto Zhongshan Road.

8/10 Good

David

Liked: Staff & service
Disliked: Property conditions & facilities
Good Location
Fantastic location, close to many sightseers, shopping and good local food. The shower is mouldy and carpet in the room was extremely dirty which need to be replace, and TV was broken too. Staff were friendly and helpful. By the way, air conditioning was turned off in April???

8/10 Good

Horace

Liked: Staff & service, room comfort
Convenient hotel in town
Pretty comfortable stay as the location is convenient for dining and sight seeing as well as shopping.