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Best Western Hotel Plaza

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Hotel Plaza

View from property
View from property
Reception
32-inch LCD TV with cable channels, TV
Bar (on property)

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Pet friendly
    Pet friendly
  • Laundry
    Laundry

Explore the area

Map
Piazza Principe Umberto I, 23, Naples, NA, 80142
  • Piazza Giuseppe Garibaldi
    3 min walk
  • Spaccanapoli
    7 min walk
  • Via San Gregorio Armeno
    14 min walk
  • Naples (NAP-Naples Intl.)
    5 min drive

Room options

View all photos for Superior Room, 2 Twin Beds

Minibar, in-room safe, desk, soundproofing

Superior Room, 2 Twin Beds

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Multiple Beds, Terrace

Junior Suite, Multiple Beds, Terrace | Minibar, in-room safe, desk, soundproofing

Junior Suite, Multiple Beds, Terrace

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Minibar, in-room safe, desk, soundproofing

Family Room, Multiple Beds

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, Multiple Beds

Minibar, in-room safe, desk, soundproofing

Superior Room, Multiple Beds

  • 172 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed (Bed is French Bed)

Standard Room, 1 Double Bed (Bed is French Bed) | Minibar, in-room safe, desk, soundproofing

Standard Room, 1 Double Bed (Bed is French Bed)

  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Naples, an IHG Hotel

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.0 out of 5, Very Good, (1014)
The price is $99
per night
$129 total
includes taxes & fees
Dec 7 - Dec 8
Holiday Inn Naples, an IHG Hotel

About this property

Best Western Hotel Plaza

4-star hotel in Naples City Centre
A 24-hour fitness center, a bar/lounge, and a rooftop terrace are available at this hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and 24-hour room service.
Best Western Hotel Plaza offers 57 accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers.

This Naples hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and a meeting room.

Public areas are equipped with complimentary wired and wireless Internet access. Event facilities measuring 1076 square feet (100 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a rooftop terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

Best Western Hotel Plaza has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
24-hour room service is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 20 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Welcoming dogs only

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 30 per vehicle (one-way)
  • Covered self parking fee: EUR 20 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Hotel Plaza Hotel
Best Western Hotel Plaza Naples
Best Western Plaza Naples
Best Western Hotel Plaza Naples
Best Western Hotel Plaza Hotel Naples

Best Western Hotel Plaza Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 127 out of 643 reviews" "
Rating 8 - Good. 267 out of 643 reviews" "
Rating 6 - Okay. 156 out of 643 reviews" "
Rating 4 - Poor. 61 out of 643 reviews" "
Rating 2 - Terrible. 32 out of 643 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awful area. Hotel is ok.
Stayed 1 night in Jul 2024

10/10 Excellent

Cassidy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly! Went out of their way to become our friends and give next-level service.
Stayed 1 night in Jun 2024

10/10 Excellent

Keith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel clean and tidy staff very friendly with a lovely breakfast rooftop bar.
Stayed 1 night in Jun 2024

4/10 Poor

Laura

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rooms were very tiny and barely had any room to move around. Air conditioning did not work one of the nights. Did not feel safe walking around outside of the hotel. Incredibly overpriced for the quality of hotel.
Stayed 2 nights in Jun 2024

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and helpful. Was able to use luggage storage after checkout
Stayed 1 night in Jun 2024

8/10 Good

Janice

Stayed 2 nights in Jun 2024

10/10 Excellent

Ozcan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and nice location
Stayed 1 night in Jun 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By American standards the neighbor hood looks run down. By Napoli standards it is fine.
Stayed 3 nights in May 2024

6/10 Okay

Mona Capryce

Traveled with family
Liked: Cleanliness, staff & service, amenities
The city was dirty and poor
Stayed 1 night in May 2024

4/10 Poor

Juana

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Very uncomfortable bed.
Stayed 1 night in May 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfotable, convenient and with helpful staff
Everyone at the hotel was helpful and professional. The breakfast was excellent, with a wide range of choices. My double room was quite spacious and surprisingly quiet. I appreciated the comfortable seating area where we could wait after checking out and before heading toward the nearby train station.
Stayed 2 nights in Apr 2024

10/10 Excellent

REBECCA, New York

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind! The breakfast on the roof was both plentiful, delicious, and beautiful. It was so quiet at night and we slept well in the clean room. Very close to the train station and easy to navigate to delicious food.
Stayed 2 nights in Apr 2024

6/10 Okay

Zeferino

Disliked: Property conditions & facilities
Clean
Stayed 5 nights in Apr 2024

6/10 Okay

Dawn

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

4/10 Poor

BERNICE

Traveled with family
The one thing the BW Hotel Plaza in Naples has going for it is it's close proximity to the Centrale Train Station. It is about a 5 minute walk pulling suit cases to get from the trains to the BW location. However, you are walking thru what has to be one of the very worst part of Naples (??).... I certaintly would not stay here if I were a young female and had plans to go out walking in the evenings to go to dinner. (The heavy metal doors that lock on the front of hotel give you some idea of it's location). The hotel had the worst 'sewage' type of smell of all time. We hoped it would go away once we were in our room, but it was even worse. The noise of constant sirens and horns blaring went all night long. The beds were twins, which we had asked for, but, very very very narrow twin beds. The linens were nice :) And, the hotel agent did arrange for us a 30 euro ride via taxi to the airport in the morning. All in all, I would not stay here again. We just considered it was a Best Western and would have the same standards as what we are somewhat use to.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. The area is a little rough but we live in a similar type city.
Stayed 11 nights in Oct 2023

6/10 Okay

andrew

Stayed 2 nights in Oct 2023

8/10 Good

Sharon

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Ok
Stayed 1 night in Sep 2023

6/10 Okay

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility itself was fine, clean. Would have rated it a 4. However the neighborhood was quite unsettling. Staff at least got us a taxi for us to go to a better part of town for dinner. Wish the facility had a bar and restaurant on site for this reason, but they did not.
Stayed 1 night in Sep 2023

10/10 Excellent

R J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plain but serviceable!
I’d stay there again. Conveniently close to Napoli Centrale station and the Metro. Quiet. Well maintained older hotel.
Stayed 13 nights in Sep 2023

8/10 Good

Shay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling in Italy
I traveled with my son. The hotel was very nice. Good breakfast very clean. One problem was the parking. I had to pay 20 earo for a day and that’s a lot. You must help your guests
Stayed 3 nights in Jul 2023