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Eurostars Hotel Excelsior

4.0 star property

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Photo gallery for Eurostars Hotel Excelsior

Yoga
View from room
Lobby
Exterior
Premium bedding, down comforters, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Laundry

Explore the area

Map
Via Partenope 48, Naples, NA, 80121
  • Castel dell'Ovo
    ‪4 min walk‬
  • Piazza del Plebiscito
    ‪10 min walk‬
  • Molo Beverello Port
    ‪14 min walk‬
  • Naples (NAP-Naples Intl.)
    ‪35 min drive‬

Room options

View all photos for Junior Suite, Sea View

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Sea View

  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Suite, Sea View

Standard Suite, Sea View | Premium bedding, down comforters, minibar, in-room safe

Standard Suite, Sea View

  • 377 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Executive Suite, Sea View (3 Pax)

  • Bay view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Suite, Sea View (3 Pax)

  • Bay view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, Sea View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room, Sea View

  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Premium bedding, down comforters, minibar, in-room safe

Superior Double Room

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Classic Double Room Single Use

  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

Junior Suite, Sea View (Single Use)

  • Bay view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

Deluxe Double Room Single Use, Sea View

  • Bay view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

Superior Double Room Single Use

  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

Standard Suite, Sea View (3 Pax)

  • Bay view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Single Room

Premium bedding, down comforters, minibar, in-room safe

Superior Single Room

  • 161 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

Superior Double Room, 2 Bedrooms, Connecting Rooms

  • City view
  • Sleeps 5
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double Room

Premium bedding, down comforters, minibar, in-room safe

Classic Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Triple Room

Premium bedding, down comforters, minibar, in-room safe

Superior Triple Room

  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room, Connecting Rooms

Premium bedding, down comforters, minibar, in-room safe

Superior Double Room, Connecting Rooms

  • 431 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds OR 4 Twin Beds

View all photos for Suite, Sea View

Premium bedding, down comforters, minibar, in-room safe

Suite, Sea View

  • 431 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, Sea View

Premium bedding, down comforters, minibar, in-room safe

Executive Suite, Sea View

  • 592 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Eurostars Hotel Excelsior

4-star hotel in Naples City Centre
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services. Change of towels is available on request.
Eurostars Hotel Excelsior offers 122 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and bidets. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Naples hotel also offers a fitness center, a terrace, and tour/ticket assistance. Onsite parking is available (surcharge).

Eurostars Hotel Excelsior is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Eurostars Hotel Excelsior has a restaurant on site.
24-hour room service is available.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station drop-off shuttle (surcharge)
  • Self parking on site (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 30 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Portable hoist available
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1905
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 per person
  • Self parking fee: EUR 30 per day
  • Rollaway bed fee: EUR 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Hotel Naples
Excelsior Naples
Excelsior Naples Hotel
Hotel Excelsior Naples
Naples Excelsior
Naples Excelsior Hotel
Naples Hotel Excelsior
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior
Eurostars Excelsior Naples
Eurostars Excelsior
Eurostars Excelsior Naples
Eurostars Hotel Excelsior Hotel
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior Hotel Naples

Eurostars Hotel Excelsior Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1001 reviews
Rating 8 - Good. 272 out of 1001 reviews
Rating 6 - Okay. 102 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vincenzo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Thierry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Bernadette

Excellance

This hotel is amazing. Anyone that chooses to stay here is picking a great place. I will be extending my stay again. It is elegant convenient and clean. The staff is kind and they even engaged with my really bad Napolitan broken accent.🇮🇹
Stayed 3 nights in Jan 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A classic hotel with a fabulous view of Naples Bay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ram

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything including staff have been really good… WiFi is a bit spotty otherwise all seemed well
Stayed 4 nights in Dec 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Heather

Stayed 2 nights in Nov 2024

10/10 Excellent

Brian, Chester

Business traveler
I always stay at the Excelsior. The staff are wonderful and rarely change!! Feels like home.
Stayed 4 nights in Dec 2024

10/10 Excellent

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cracking hotel in a great location in Naples. Our (sea view with balcony) room was attractive, spacious and very comfortable; breakfast was good; the staff were very helpful and courteous; and the whole hotel was very clean and well maintained.
Stayed 4 nights in Oct 2024

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the wharf and walking distance to restaurants and primary tourist sites
Stayed 2 nights in Oct 2024

8/10 Good

Kevin, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic old Italian hotel with a great position on the waterfront close to all the restaurants etc. The roof terrace and the restaurant are excellent. Rooms are old school but comfortable and spacious - with good beds.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Takeo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service
Stayed 1 night in Oct 2024

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old-style luxury with a rooftop restaurant with a beautiful view over the bay. Staff was very helpful. Our first room was over a noisy street and as soon as we asked we were moved to a quieter room. Large breakfast buffet was included with our room, not sure if that is true for all price levels. Lovely harbor location but not in the center of the “action.”
Stayed 4 nights in Oct 2024

8/10 Good

Saeed

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Extremely loud music until 1:00 AM right into our ears not allowing any rest!
Stayed 2 nights in Oct 2024

10/10 Excellent

Nitin, edison

Stayed 4 nights in Sep 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The hotel is beautiful. Our room was great though we didn’t have waterviews. The location on the water is perfect. There’s plenty of restaurants within walking distance. We highly recommend this hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Theresa

Traveled with family
Liked: Property conditions & facilities
Excellent services
Stayed 4 nights in Oct 2024

10/10 Excellent

marco

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excelent everything
Stayed 3 nights in Oct 2024

8/10 Good

Juan, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
The location along the sea
Stayed 1 night in Oct 2024

10/10 Excellent

Theresa

Traveled with family
Nice people and excellent service
Stayed 3 nights in Oct 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Love it! Beautiful hotel. Very pleased. Thank you! Would absolutely stay here again. Classy, gorgeous and convenient.
Stayed 1 night in Oct 2024