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Golden Hotel

3.0 star property

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December 2024
January 2025

Photo gallery for Golden Hotel

Family Room, 2 Bedrooms | Premium bedding, down comforters, minibar, in-room safe
Hallway
Reception
Front of property
Family Room, 2 Bedrooms | Bathroom | Shower, rainfall showerhead, designer toiletries, hair dryer

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
Via dei Fiorentini 51, Naples, NA, 80133
  • Via Toledo
    3 min walk
  • Piazza del Municipio
    3 min walk
  • Galleria Umberto I
    6 min walk
  • Naples (NAP-Naples Intl.)
    43 min drive

Room options

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms | Premium bedding, down comforters, minibar, in-room safe

Family Room, 2 Bedrooms

  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Romantic Double Room

Romantic Double Room | Premium bedding, down comforters, minibar, in-room safe

Romantic Double Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Double or Twin Room

Premium bedding, down comforters, minibar, in-room safe

Classic Double or Twin Room

  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room

Premium bedding, down comforters, minibar, in-room safe

Standard Double or Twin Room

  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

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Front of property

Chiaja Hotel de Charme

Breakfast included
Pet friendly
Free WiFi
Air conditioning
4.2 out of 5, Very Good, (495)
The price is $77
per night
$84 total
includes taxes & fees
Jan 12 - Jan 13
Chiaja Hotel de Charme

About this property

Golden Hotel

3-star hotel in Naples City Centre
Along with a bar/lounge, this hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and a business center.
Golden Hotel offers 15 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Naples hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Microwaves, in-room massages, and irons/ironing boards can be requested. Housekeeping is provided daily.

The hotel offers a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 3-star property.

Public areas are equipped with complimentary wireless Internet access. This Art Deco hotel also offers multilingual staff, tour/ticket assistance, and concierge services. For a surcharge, the property provides an airport shuttle (available 24 hours), an area shuttle, and a train station drop-off service. Onsite parking is available (surcharge).

Golden Hotel has designated areas for smoking.

24-hour room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Self parking on site (EUR 50 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Family friendly

  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Art Deco architecture
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 10:30 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 40 per vehicle (one-way)
  • Self parking fee: EUR 50 per day
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Golden Hotel Naples
Golden Naples
Golden Hotel Hotel
Golden Hotel Naples
Golden Hotel Hotel Naples

Golden Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 50 out of 157 reviews" "
Rating 8 - Good. 72 out of 157 reviews" "
Rating 6 - Okay. 27 out of 157 reviews" "
Rating 4 - Poor. 5 out of 157 reviews" "
Rating 2 - Terrible. 3 out of 157 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leanne

Stayed 1 night in Aug 2024

8/10 Good

Barbara Ann

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2024

10/10 Excellent

joanne, winthrop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great staff friendly and helpful
Stayed 1 night in Jul 2024

10/10 Excellent

heather

Stayed 1 night in May 2024

10/10 Excellent

Khadija

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, they speak english and they are available 24 hours. The queen room was clean, comfortable, and wide enough for one person. I had a breakfast in my room as per my request.
Stayed 4 nights in Apr 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Central Small Hotel Good Service No English TV
The hotel is small, as was my room, and the breakfast room was under repair, so a bountiful continental breakfast, including rolls, cereal, fruit, juice and coffee was served on the small space available on my desk. Main complaint" no TV channels in English, like CNN or BBC. This is uncommon, yet 1 out of 3 of my hotels seemed not to care that most foreign tourists, not just US and Brits, use English for travel. The bathroom, though large, had no toilet paper holder, attributed to a destructive former guest. Also, no soap holder in the shower, but manager Patrizia put a chair in the bathroom so it wasn't necessary to bend to the floor. Antonio at the desk was great and informative. Staff mostly very helpful.
Stayed 2 nights in May 2023

8/10 Good

Wanda, Sparks

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 2 nights at this property in Naples before heading to Sorrento. We arrived late, at almost midnight but I called the property while in the taxi to let them know and the gentlemen was very kind and waited for us to arrive. We were checked in quickly and efficiently and also pre-ordered our breakfast which would be delivered to our room. The AC was off when we entered so it took awhile for the room to cool down, but it eventually did. The bathroom was nice and big with good water pressure. The room itself was very small but it met all of our needs and was clean and comfortable. It was a bit noisy but that was to be expected being right in the city. The breakfast was delicious and delivered right on time at the time we requested. There is also parking right next door if you need that.
Stayed 2 nights in Aug 2022

6/10 Okay

Shauna

Stayed 1 night in Jun 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel is pretty rundown . I could see how it’s used be a nice hotel , but not any more . Had issue with air conditioner 2 times in one day we stayed there . Tried to call front desk about air conditioner issue , room phone did not work . End up going downstairs to report issue to the clerk . Shower door wasn’t closing properly , was off the rails . Walls looked pretty used with huge scratches all over . Just had that feeling of something that hasn’t been maintained well . I understand various stuff are expected to brake down from time to time . It was just too many small thighs that were broken . On the positive side . Stuff was very nice and professional. Planty of soap and shampoo and few other disposable items . Parking is paid as expected , right next to hotel with in and out privileges .
Stayed 1 night in Jun 2021

2/10 Terrible

N., Toronto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I barely ever write reviews or complain, but We would never stay at this hotel again. We put clean room sign on door and when we arrived back to hotel the room was not cleaned at all. Next day when i told manager that room was not cleaned and if we can have 30 minutes extra checkout time, they wamted to charge us 30 euros and did not care that our room did not get cleaned and manager called our room at exact check out time and said we can not stay 1 minutes longer. And hotel was not even full. Checkout is at 10.30am horrible. Complimentary breakfast was days old pastries, hard boil your own eggs in a plastic container, eggs cooked on a portable burner., had no ice, no luggage room, receptionist sleeping at entrance and all dark, rooms old and dungy, very small side street with garbage , homeless people, cars with broken windows etc. Not recommended at all to stay at hotel like this and also to be treated badly from hotel personnel. Many many better and cheaper places to stay in Napoli and that value their clients. AVOID THIS HOTEL.
Stayed 2 nights in Aug 2019

6/10 Okay

Janna

Restorant át the Golden hotel.
We didn’t feel welcoming in the Hotel,s restarant. Staff talked á lot between ếach other ỏr watched TV. Sometimes they watched what we choose to eat. Fruits was covered with flyes, sơme cakes wasn,t cut in portions, We wish you to be more friendly and smile more to your visitors.
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
Stayed 4 nights in Jul 2019

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Great location with easy walk to lots of landmarks. Nice hotel. Recommended.
Stayed 2 nights in Jun 2019

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Clean, quiet and well located
This small hotel was well located in Naples and most major attractions in the centre of town are within walking distance. The hotel was clean and quiet and the rooms are spacious if a little dark. The day receptionists speak good English (if you do not speak Italian) but this is not the case with the night staff. The breakfast is good for a hotel at this price point and the staff were friendly. Altogether entirely acceptable given the star category and the price and I would consider staying here again.
Stayed 3 nights in May 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in old part of Naples
Three nights in Naples with visit to Pompei
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Great location next to Toledo and accessible to Naples port. Room was clean and tidy. Limited breakfast choices.
Stayed 2 nights in Nov 2018

6/10 Okay

BB

Liked: Cleanliness
Disliked: Room comfort
Very clean room and shower! They had a breakfast. The rooms had teapots and tea, but I didn’t see any wayer. The front desk clerk a female was not very friendly and unable to understand when I asked how much time will it take to get to the airport when she asked if we needed tramsport. At 4:30am when I left the fromt door area was pitch black and the front desk person appeared to be sleeping as he did not come to help me as I struggled with my bags. The doors in the room slide closed and I was unable to lock the door right away as I heard a mans voice behind me. I tried several times and it seemed to lock on a timer as the guy helped pushed the door closed for me.
Stayed 1 night in Oct 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in central Napoli
Nice hotel and friendly and helpful staff. Car park next door was very handy albeit a little expensive. Hotel well placed for local shops.
Stayed 2 nights in Oct 2018

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very good location. Nice clean hotel. Good breakfast. Comfortable bed.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveler

Small room. Terrible breakfast. Good location
Stayed 1 night in Sep 2018

10/10 Excellent

Alex

Pefect Stopover Hotel
The hotel was well equipped with friendly staff. The breakfast room was quite small but the parking was great and we would happily stay again.
Stayed 1 night in Aug 2018

8/10 Good

Edward, Queens New York

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very convenient to be able to walk to the port if you want to take the ferry to Capri or Sorento. Also, there is a train station five minutes from the hotel. In addition, there are many great restaurants around the hotel itself.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Merve

Disliked: Room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Kelly, Newcastle, UK

Average hotel, great location
We stayed one night in the Golden Hotel at the end of a long weekend in Campania. The hotel itself is perfectly fine if you want somewhere clean and comfortable to spend the night. The room was clean and a decent size, the staff were friendly but their English wasn't the best so sometimes didn't understand the question but that really isn't a problem if you just need some directions. The breakfast wasn't great but the standard options were there. The big positive of the hotel is the location, from there you can easily reach the historical center of Naples, the shopping area, the port or the waterfront. We had a rental car so a massive plus for us was the 24h parking garage next door which was EUR25 for 24 hours. Overall, if you want somewhere clean and centrally located then this hotel is great. If you want something a bit more up market then pick somewhere else.
Stayed 1 night in Jul 2018