Along with concierge services, this hotel has a 24-hour front desk and tour/ticket assistance. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a garden, a TV in a common area, and multilingual staff assistance are onsite.
HOTEL SERENA offers 22 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers. Housekeeping is provided daily.
Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This Naples hotel also offers multilingual staff, tour/ticket assistance, and a garden.
HOTEL SERENA has designated areas for smoking.
A complimentary buffet breakfast is served each morning between 7:30 AM and 11:00 AM.
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transportation
Electric car charging station on site
Free RV/bus/truck parking on site
Onsite parking includes off-street options
Food and drink
Free buffet breakfast available daily 7:30 AM to 11:00 AM
Things to do
TV in common areas
Conveniences
24-hour front desk
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Outdoors
Garden
Accessibility
No elevator
More
Banquet hall
Designated smoking areas
Room amenities
Bathroom
Hair dryer
Shampoo
Soap
Toilet paper
Entertainment
TV
More
Access via exterior corridors
Air conditioning
Heating
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
National rating
This property has received its official star rating from the local rating authority.
Property is also known as
HOTEL SERENA Hotel
HOTEL SERENA Naples
HOTEL SERENA Hotel Naples
HOTEL SERENA Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 1 reviews
10 - Excellent
0
Rating 8 - Good. 1 out of 1 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 1 reviews
2 - Terrible
0
6.0/10
Cleanliness
10/10
Staff & service
4.0/10
Amenities
Reviews
8/10 Good
Marcellus
Traveled with family
Nov 9, 2025
Liked: Staff & service
Disliked: Amenities
The owner is wonderful. Drove us to the airport to drop off the car, took us to a restaurant and picked us up later.
The room was nice and had a spacious bathroom. The only reason I took off a start is because the room smelled terribly like cigarette smoke (Italians like to smoke). The staff offered air freshening spray, but it didn't help much. There were no other rooms available to switch to.