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Hotel Eden

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Eden

Terrace/patio
Double or Twin Room | In-room safe, desk, soundproofing, free WiFi
Exterior
Lounge
Interior

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
Corso Novara, 9, Naples, Napoli, 80142
  • Piazza Giuseppe Garibaldi
    8 min walk
  • Spaccanapoli
    12 min walk
  • Via San Gregorio Armeno
    18 min walk
  • Naples (NAP-Naples Intl.)
    32 min drive

Room options

View all photos for Double or Twin Room

In-room safe, desk, soundproofing, free WiFi

Double or Twin Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Triple Room

Triple Room | In-room safe, desk, soundproofing, free WiFi

Triple Room

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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Reception

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Air conditioning
Breakfast available
Room service
3.7 out of 5, Good, (370)
The price is $85
per night
$98 total
includes taxes & fees
Dec 7 - Dec 8
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About this property

Hotel Eden

3-star hotel in Naples City Centre
A bar/lounge, a snack bar/deli, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk and a front-desk safe are onsite.
Hotel Eden offers 40 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with digital channels.

Bathrooms include showers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Naples hotel also offers a terrace, concierge services, and a front-desk safe.

Hotel Eden is a smoke-free property.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (EUR 20 per day)

Food and drink

  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 20 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT063049A1YFJGTBQ5

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Eden Naples
Hotel Eden Naples
Hotel Eden Hotel
Hotel Eden Naples
Hotel Eden Hotel Naples

Hotel Eden Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 77 out of 350 reviews" "
Rating 8 - Good. 122 out of 350 reviews" "
Rating 6 - Okay. 74 out of 350 reviews" "
Rating 4 - Poor. 37 out of 350 reviews" "
Rating 2 - Terrible. 40 out of 350 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mayur

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels Eden in Naples - A Complete Disappointment
My stay at Hotel Eden was a disaster from start to finish. The lights in the entrance of my room did not work, casting a dim, unwelcoming gloom over the entire space. Despite complaining at reception, I was met with false promises that the issue would be fixed within an hour. Nobody ever showed up, and the light remained broken for the entirety of my stay. The room reeked of old fabric, making the stay uncomfortable and unpleasant. The surrounding area was equally appalling, filled with homeless people and giving off a very shady vibe. It did not feel safe to walk around, especially after dark. The pictures on the hotel's website are incredibly misleading. They set a standard that the hotel completely fails to live up to. The actual condition of the hotel is far worse than what is portrayed online. Staying on the first floor was a nightmare due to the constant noise from the roads. It was nearly impossible to get a good night's sleep with the incessant traffic noise. The bathrooms were the worst part of the stay. They were filled with limescale and looked like they hadn't been renovated in half a century. The lack of maintenance was evident and completely unacceptable. Overall, this hotel offers absolutely no value for money. It would have been an absolute horror to have booked more than one night. I strongly advise against staying at Hotel Eden. Save your money and find a place that actually cares about its guests.
Stayed 1 night in Aug 2024

4/10 Poor

Shan

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Jun 2024

2/10 Terrible

Mayrena

Disliked: Cleanliness, staff & service, property conditions & facilities
Will never go back.
Stayed 2 nights in Jun 2024

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities
Please take this off your site. I walked in and walked straight out. Didn’t even spend 5 mins in the room. What’s worse is the hotel aren’t answering so Expedia won’t give me a refund. Absolute rubbish!
Stayed 2 nights in Jun 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I found the staff to be incredible. Couldn’t help me enough. Right across from a Napoli central train station, easy to get metro to other parts of Naples.
Stayed 5 nights in Jun 2024

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is stated as soundproofed rooms, i dont know what everyone calls soundproof but if it is you can hear the rooms next door doing everything from going to the toilet to what couples do in bed, along with the cars flying by bins being lifted workmen in the hotel then it will be ok for you; but if you want to sleep then steer clear. I plugged a phone charger into the wall and the lights started flickering so i pulled it out and the socket came out of the wall with the plug; uninsulated wires hanging from the fan in the ceiling in the bathroom also, i reported both of these to reception as soon as i got into the room i was told this would be fixed 4 days later we checked out not one thing was looked at; lied to by the staff on top of the hotel being an absolute dump if i could give it zero stars i would. DO NOT STAY HERE!
Stayed 4 nights in May 2024

4/10 Poor

Yasmin

Liked: Cleanliness
Disliked: Property conditions & facilities
Can’t charge my phone in my room. Outlets are too old and broken. Should have outlets replaced.
Stayed 1 night in May 2024

4/10 Poor

Jason

Traveled with family and small children
Disliked: Amenities
Property was clean, but missing things such as light covers, flies around the front door, beds were hard. The property itself was clean however outside and surrounding area is filled with homeless, needles on the ground and continuous sirens. Limited dinning unless you walk a bit. The property has potential if the city cleans up the area surrounding it
Stayed 4 nights in May 2024

8/10 Good

Mauro S

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 5 nights in May 2024

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Budget accommodation good value clean comfortable quiet and centrall
Stayed 3 nights in Apr 2024

6/10 Okay

Linda

Liked: Staff & service
Disliked: Amenities
Whilst the staff were polite, I did not get any hotel info when I signed in (like the wifi password) and there was nothing in the room about local amenities. I reported a lot of water on my bedroom floor after the first night...not caused by me....which they cleared up but it reappeared the following day, so obviously an ongoing issue! The TV did not display any channels. No drink facilities, not even water, in the room, nor a glass to drink from. There was also no external cover on the duvet which looked stained and slightly unpleasant. I know it is a budget hotel but I felt should have been a bit better.
Stayed 4 nights in Feb 2024

2/10 Terrible

Hamidreza

Stayed 2 nights in Jan 2024

10/10 Excellent

Brice

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

sue

Very near central train station, lots of food nearby
Stayed 1 night in Dec 2023

2/10 Terrible

Sergiu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Better to sleep under the bridge! I checked in late at night and upon entering the room I smelled mold. I opened the window, but the smell did not go away. Since it was December, I caught a little cold overnight and in the morning, even with a runny nose, I still felt a persistent smell. Mold is extremely dangerous for the lungs and I went downstairs to ask to change my room. Leaving the room, I noticed that in the two neighboring rooms the doors were open and an employee was doing something in the ceiling in the corridor. I came closer and there was a terrible smell coming from the ventilation. At the reception, a man named Carmine said that there were no rooms available for replacement and refused to refund the money for the next 2 nights, also saying that he knew nothing about the problem despite old signs of mold near my vent and bathroom baseboard. I had to call Expedia support and tell them about the situation. Expedia offered me another hotel. Giving the key from room 318, I told Carmine that mold has a very negative impact on health and can lead to lung cancer, but what he told me verbatim: “For the money you paid, you want a suite.” I was disappointed by the behavior of the administrator, who does not understand the essence of what is happening and hid the problem with mold before check-in.

4/10 Poor

Theresa

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, one block from train station. Looks like dodgy area but we didn’t feel unsafe. Large rooms. Property in poor condition though. Roof imploded one night at 4am and our 4th floor room was quickly flooded. Told services had been called. Had to self evacuate and demand another room. Pillows in rooms are hideous. Beds foam. If not for the disaster it would have been low end tolerable.
Stayed 7 nights in Nov 2023

2/10 Terrible

Demetrios

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE HOTEL! Scary, Migrants everywhere!
Terrible stay. On the first day I walk inside the hotel and the guy behind the counter was rude. He told me that I have to pay the tax, I just wanted him to confirm what the tax was all about. However, he just screamed at me and said pay the tax. I felt intimidated, so I paid and left. The room very dated, It had an old smell, everything felt sticky, including the light switches. The bed cover looked old and yes it had a smell too, so I put the covers on the floor. The soap in the washroom was one of those small soaps, you can use once. If you take a shower it's all gone. The next day when I returned, the room was cleaned, but no little soap. I went downstairs and the man behind the counter was kind, turns his chair, opens the drawer, takes a little soap and gives it to me. The third day, same thing, I returned to the room, no soap and I went to the front desk. This time it was the rude guy who checked me in. I asked for the soap, and he tells me to go to the second floor and ask the maid. I stood my ground, and said NO, so he turns and gives me the soap. To the management, this guy is 2 meters high very fat bald with glasses, FIRE HIM. Sadly I also got poisoned, probably because I touched something in the room and didn't wash my hands. It costed one week of pain. Also, Migrants are outside the building and everywhere. It's really a scary area especially at night, and I'm a strong guy. Don't make my mistake, Don't Go! Especially if your a woman. You've been WARNED!!!
Stayed 3 nights in Oct 2023

2/10 Terrible

Kathleen

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked on line, given a reference to pay at the property, then i arrive at 8pm on the Friday night, only for hotel eden to say my order was cancelled without any information or forwarding email to say why.. I was then told by the staff to pay 181 euros to rebook my stay without breakfast, that's an extra 60 euros more than what I booked..he was rude and unpleasant
Stayed 2 nights in Nov 2023

2/10 Terrible

hamza

Stayed 1 night in Nov 2023

10/10 Excellent

Iraerson Pusceddu Aguiar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
I couldn't believe how nice this hotel was and how well located for those who wants to be close to the station. It is less than 100 meters. The rooms are very spacious and the bathroom is also enormous and accessible. The only thing that I thought it was not very nice is that I had to have a shower at four o'clock in the morning and there was no hot water. I let the water run for about 15 minutes and nothing at all.
Stayed 2 nights in Nov 2023

10/10 Excellent

Punit

Liked: Cleanliness, staff & service, property conditions & facilities
No issues and affordable
Stayed 1 night in Nov 2023

8/10 Good

HosamEldin, CAIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a central located hotel close to the main train station and bus station.
Stayed 4 nights in Nov 2023

6/10 Okay

Ngee Eng

Stayed 1 night in Oct 2023

8/10 Good

Kok

Traveled with family
Liked: Cleanliness, staff & service
location is excellent just a few mins walk from Naple central station, but the facilities were a bit dated.
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Liked: Staff & service
Good value and close to the railway stations but don't expect too much.
Stayed 3 nights in Oct 2023