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Hotel Smeraldo

3.0 star property

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December 2024
January 2025

Photo gallery for Hotel Smeraldo

Seasonal outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas
Seasonal outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas
Front of property - evening/night
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Poolside bar

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Laundry
  • Breakfast included
  • Parking included
  • Room service

Explore the area

Map
Via Circumvallazione Esterna 78, Qualiano, NA, 80019
  • Parco Commerciale Auchan Giugliano
    7 min walk
  • Via Toledo
    17 min drive
  • Port of Naples
    20 min drive
  • Naples (NAP-Naples Intl.)
    38 min drive

Room options

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | View from room

Standard Twin Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Basic Room, 1 Twin Bed

View from room

Basic Room, 1 Twin Bed

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Suite

  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | View from room

Triple Room

  • 322 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Suite

  • 322 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Double Room

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Royal Suite, 1 Bedroom, Sauna

Royal Suite, 1 Bedroom, Sauna | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Royal Suite, 1 Bedroom, Sauna

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

View from room

Classic Room

  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Quadruple Room

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

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About this property

Hotel Smeraldo

3-star Qualiano hotel with coffee shop/cafe
Along with a bar/lounge, this smoke-free hotel has a poolside bar and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, a seasonal outdoor pool, and concierge services.
Hotel Smeraldo offers 40 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature down comforters. A pillow menu is available. 20-inch LCD televisions come with premium digital channels. Bathrooms include bathrobes, bidets, complimentary toiletries, and hair dryers.

This Qualiano hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include fans and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a seasonal outdoor pool, a vending machine, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Smeraldo is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1987
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 20-inch LCD TV with premium digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 5.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 60 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 5.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property Registration Number IT063062A1QXM8C7OV

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 20 to September 30
Pool access available from 9:00 AM to 6:00 PM

Property is also known as

Hotel Smeraldo Qualiano
Smeraldo Qualiano
Hotel Smeraldo Hotel
Hotel Smeraldo Qualiano
Hotel Smeraldo Hotel Qualiano

Hotel Smeraldo Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 139 out of 399 reviews" "
Rating 8 - Good. 174 out of 399 reviews" "
Rating 6 - Okay. 48 out of 399 reviews" "
Rating 4 - Poor. 22 out of 399 reviews" "
Rating 2 - Terrible. 16 out of 399 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Service was great! Loved the 24 hour desk.
Stayed 1 night in Apr 2023

6/10 Okay

Deborah J

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
It is a very convenient location. But hard to get in and out of and there is not enough parking. The pillows were very hard. The bathroom needs some shelves. The staff was polite and efficient.
Stayed 5 nights in Mar 2022

10/10 Excellent

kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fabulous beautiful rooms lovely breakfast
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay on a business trip
Very friendly service, convenient location traffic-wise, clean, well-maintained. There’s at least one lovely restaurant within easy walking distance.
Stayed 15 nights in Sep 2021

8/10 Good

Angelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo albergo di periferia
Albergo situato di fronte a grande centro commerciale. Ben curato, accogliente, pulito. Parcheggio interno e piscina scoperta, per uso estivo. A pochi chilometri da Napoli e Caserta, ben collegato grazie alla super strada situata a 300 metri.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Anonymous

Traveled with partner
Disliked: Staff & service, property conditions & facilities
This place is terrible. The staff treated my wife and I very differently than the European guest. The bathtub leaked everyday so we had to go elsewhere to bathe. The housekeepers would not provide us hand soap and kicked our shoes and clothes around the room. The halls would randomly smell of cigarettes and marijuana. The staff repeatedly turned off the AC in our room and refused to turn it back on. My wife and I ended up checking out of the room early and found somewhere else to stay. I do not recommend this place.
Stayed 14 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel, nothing around, poor breakfast, easy parking
Stayed 1 night in Aug 2019

10/10 Excellent

Boguslaw

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the most amazing holiday Iv had in a while , the people was amazing and the room was cleaned every day , food was delicious pool was very clean
Stayed 11 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with nice staff!
Very good stay for four nights, of which one night in a standard room and three nights in the Deluxe Suite. Although the price difference the rooms weren't very different. I would even say the quality of the air-conditioning and the comfort of the bed in the standard room was better. The only thing extra was a little bit more space and a balcony with pool view and of course the jacuzzi which is why we chose the room in the first place. Next time I'd stay one night in the Deluxe suite and three nights in the standard room instead. Overall we didn't have any problems and we had a nice stay! Directly outside the gates of the hotel it is a not very nice area. If you have a car, no problem, but I rather locked the car doors from inside before leaving the hotel by car. Inside the hotel you don't notice anything about this and I felt really safe. The breakfast is simple but for us it had everything we needed and we were very happy with it. If there is something missing, like milk, don't hesitate to ask and one of the employees will rush to a local shop to buy it for you if they don't have it (like in our case, thank you!). For the swimming pool outside apparently you need a hygiene cap on your head which you have to buy if you don't have it but in the end we didn't even use the pool, (pool is open daily from 0830-1800) there was too much to see and do in Naples! If you have car and don't mind to stay more affordable with the same luxury a little bit outside of the city, come here!
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very hep full staff
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was far too much noise from other guests and comments from staff about parking (Italians making comments about other people's driving)
Stayed 7 nights in Mar 2019

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Naples suburbs
Nice little hotel. New and clean. Good breakfasts! Definitely recommended for the price!
Stayed 2 nights in Aug 2018

10/10 Excellent

katriona, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
After reading some reviews I must admit I was a little nervous about coming to Hotel Smeraldo, however, the staff were amazing made us feel so welcome the minute we arrived. The rooms were immaculate and so clean and cleaned daily. There were kids next to one of our rooms and we could not hear a thing so I would highly recommend staying here if you like a family friendly hotel. I do recommend finding some source of travel to and from the hotel as I didn’t notice any busses. 100% thanks again!
Stayed 9 nights in Jul 2018

4/10 Poor

Verified traveler

Disliked: Room comfort
We were first put in a nasty room that was attached to but not part of the main hotel and looked nothing like advertised. The old carpeted floor was soaked, the room smelled musty, the bathroom was dirty, the bed was solid with no give, and had two flat pillows, the window was blocked/painted over so you didn’t see the shabby location outside, and we had no WiFi which was our only means of communication in Italy. It was apparent very quickly that if you are not repeat customers the property doesn’t care to make your stay comfortable. This is unsettling in a foreign country particularly when the property is located in a sketchy area. We told them that room wouldn’t work since we needed WiFi, and after the annoyed night clerk said he might have something, we suddenly had a very nice room that actually looked like the website, with a completely different setup in the main part of the hotel. The bed was far more comfortable with soft clean linens and pillows, and there was a nice deep tub/shower and clean bathroom. The floor was hard/wood so it wasn’t soaked like the carpet in the first room. We got WiFi if we stood near the door. It was like being in a completely different hotel. Breakfast was delicious! The main premises of the hotel were beautiful with covered patios and flowers that sort of hid the conditions of the surrounding area. The hotel is gated for a reason but it seems the hotel takes care to make sure you are safe.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
No swimming pool
Really disappointed about the swimming pool was close in summer seadon and on the website showed me have a swimmingpool this cos i choice this Hotel cos i was looking some hotel with pool. They need advice on website if the swimming pool is close for working in progress
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Daniel, Peterborough, UK

Liked: Cleanliness, staff & service, room comfort
Great bargain if you have a rental car
Unless you have a rental car this hotel is really not for you. However; with a rental car this hotel is perfect. It is just off a motorway and opposite a shopping centre. It's close to everything by car; 25 minutes to the airport, 20 minutes to Naples, 30 minutes to MT Vesuvius and 40 minutes to Pompeii. Hotel staff were lovely and friendly and it was clean. Breakfast is very basic, croissants and toast but you can't complain about a breakfast included. Only issue was that it is clearly used as a place for people to bring prostitutes, me and my girlfriend found it funny with the moaning women but It's certainly not a family hotel.
Stayed 3 nights in Mar 2018

8/10 Good

larosa, australia gold coast

Liked: Cleanliness, staff & service
very Nice presentation ,nice rooms ,spacious
Give the hotel and staff 10/10 staff very helpful whatsoever your needs are they will try to help speak good English, For your stay you need to have vehicles,the place is about 21 km from central railway station , Morning breakfast is ok but it’s not very healthy,lots of sweets no fruits or toast
Stayed 1 night in Oct 2017

10/10 Excellent

javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great staff great service not the best location but they have transportion is not for free but cheaper than taxi
Stayed 1 night in Sep 2017

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very good
Stayed 1 night in Jun 2017

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little deceiving
The pool does not open until June and everyone was expecting it to be open since that is how it is advertised. There is a mall walking distance away however it is not an easy area to get around you must have a car

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good outside, bad inside
No tissue, can't get through operator, bad smell of smoke, air-conditioner not working, very simple breakfast with milk kept in the fridge without notice saying the same