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UNA Hotels Napoli

4.0 star property

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Photo gallery for UNA Hotels Napoli

Front of property
Property entrance
Front of property
Suite (Double) | Terrace/patio
Staircase

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
$147
includes taxes & fees
Jan 14 - Jan 15, 2026

Explore the area

View in a map
Piazza Garibaldi, 9/10, Naples, NA, 80142
  • Place, Piazza Giuseppe Garibaldi
    ‪1 min walk‬
  • Place, Spaccanapoli
    ‪3 min walk‬
  • Place, Port of Naples
    ‪17 min walk‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪4 min drive‬

Room options

View all photos for Superior Double Room (2 Adults + 1 Child)

Premium bedding, down comforters, in-room safe, desk

Superior Double Room (2 Adults + 1 Child)

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Single Room, 1 Large Twin Bed (French Bed)

Classic Single Room, 1 Large Twin Bed (French Bed) | Premium bedding, down comforters, in-room safe, desk

Classic Single Room, 1 Large Twin Bed (French Bed)

8.0 out of 10
Very good
(1 review)
  • 108 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Suite (Double)

Suite (Double) | Premium bedding, down comforters, in-room safe, desk

Suite (Double)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Premium bedding, down comforters, in-room safe, desk

Superior Double Room

8.0 out of 10
Very good
(2 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, down comforters, in-room safe, desk

Executive Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Premium bedding, down comforters, in-room safe, desk

Classic Double Room

9.2 out of 10
Wonderful
(14 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room (With Rollaway Bed)

Premium bedding, down comforters, in-room safe, desk

Superior Twin Room (With Rollaway Bed)

  • 237 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

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About this property

UNA Hotels Napoli

4-star Naples hotel, connected to a rail/subway station in Naples City Centre
This smoke-free hotel features a restaurant, a snack bar/deli, and a rooftop terrace. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and concierge services are onsite. Housekeeping is available on request.
UNA Hotels Napoli offers 89 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include showers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant and a snack bar/deli. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 4-star property consist of a business center and 3 meeting rooms. This business-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and coffee/tea in a common area.

UNA Hotels Napoli is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Vesuvio Roof Restaurant - This restaurant specializes in Italian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 10 to 30 per person
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Vesuvio Roof Restaurant

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center
  • Computer station

Outdoors

  • On the waterfront
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Champagne service
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from January 7 2026 to March 5 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 55 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 to 30 for adults, and EUR 0 to 30 for children
  • Nearby parking fee: EUR 30 per day (492 ft away)
  • Pet fee: EUR 25 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT063049A1SRWAOHTW

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Napoli Una
Hotel Una Napoli
Napoli Hotel Una
Napoli Una Hotel
Una Hotel Napoli
Una Hotel Napoli Naples
Una Napoli
Una Napoli Hotel
Una Napoli Naples
Una Hotel Naples
UNAHOTELS Napoli Hotel Naples
UNAHOTELS Napoli Hotel
UNAHOTELS Napoli Naples

UNA Hotels Napoli Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 1003 reviews
Rating 8 - Good. 285 out of 1003 reviews
Rating 6 - Okay. 104 out of 1003 reviews
Rating 4 - Poor. 25 out of 1003 reviews
Rating 2 - Terrible. 29 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel set in a beautifully converted old building. Modern, clean with a rooftop restaurant area and large internal dining space. Reception staff were very friendly and helpful. The room facilities were great as was the generous sized bathroom. The only downside was the location - very convenient for the central station but not the cleanest nor attractive area and some walk from the historical centre or port area.
Stayed 1 night in Sep 2025

8/10 Good

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay at this hotel again if I ever were to return to Napoli, but Napoli is overall, a dirty city. The hotel is conveniently located and very clean. The staff is excellent. But Dear Napoli, clean up your streets. Collect garbage more often, and cover your graffiti
Stayed 2 nights in Sep 2025

8/10 Good

JAYNE

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is close to the train stations, ideal for visiting Pompei which is why we close it. The room was clean and very spacious with a great view over the square in front of the hotel. The bed was comfortable and we had a good nights sleep due to triple glazed windows blocking the noise from the square. The public spaces were a little rundown with stained carpets in the corridors. Every one at the hotel was cheerful and helpful. We ate at the rooftop restaurant on the second night as we didn't feel safe in the streets around there in the evenings. The food and service was superb and I'm glad we tried it.
Stayed 3 nights in Sep 2025

6/10 Okay

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was disappointing that we were charged for the water in our room, as we thought it was free. The hotel only provides paper cups and when we requested two glasses, we were told it would be 10€ a night. As the glasses would need to be delivered by room service. This was unbelievably as it seemed a reasonable request. And never have we been charged in any hotel to use a glass! The reception team were brilliant and really helpful with for example train information.
Stayed 4 nights in Sep 2025

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very kind and helpful and the location was super convenient since it was by the train station. The room was clean and comfortable and i truly enjoyed my stay.
Stayed 3 nights in Sep 2025

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service
We arrived at the hotel at midnight and were immediately told there was no room available, despite having confirmed our late arrival with the hotel earlier that afternoon on the 23rd. They claimed they couldn't find our reservation in their system. Without our consent, they arranged for us to stay at another hotel nearby, which is located in an unsafe neighborhood. When we arrived at the new hotel around 2:00 a.m., we were given the smallest room, and our stay was completely unacceptable. We did not sleep at all that night. We paid $471 CAD for a booking at Hotel Una, but instead, we were redirected to a hotel that was far from acceptable. Additionally, we spent two hours struggling to find transportation. This experience was unacceptable and demands an appropriate resolution.
Stayed 1 night in Sep 2025

10/10 Excellent

Peter W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was first class and the staff very helpful
Stayed 6 nights in Sep 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the train station
Stayed 1 night in Sep 2025

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Kent

Stayed 1 night in Sep 2025

8/10 Good

VINCE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff. The breakfast offers variety of choices! Awesome restaurant and roof top bar! Good choice for foreign solo travelers- however its a walk going to the city center. I was not able to check their gym and other amenities. The most thing I like is that staff are friendly and speak English.
Stayed 2 nights in Sep 2025

4/10 Poor

Eric

Liked: Cleanliness
Disliked: Staff & service, room comfort

Poor service

The service was terrible. We had been traveling all day and night and arrived at 08:00am. I had sent a previous request to check-in early. I totally understand that it is based on availability. The receptionist stated when we arrived that the hotel was sold out the prior evening. I know this to be truly false as I checked the night before and every class of room was available. She stated very rudely that check-in was at 14:00. I told her that I understood that. I asked twice if she could let us know if the room would be ready prior to 14:00, even at 12:00 or 13:00. She rudely said both times that it will only be ready exactly at 14:00 and to not ask again. Not an adequate response from a 4 star hotel. Additionally the AC was not working in the room. After calling two times, someone finally “switched” something from the reception for it to work. This was however at 03:00 in the morning. I would never recommend this hotel. The rooftop restaurant is nice, so go there for a drink or food but don’t stay at the hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Stayed 3 nights in Sep 2025

10/10 Excellent

Benjamin P.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice big room, helpful concierge Sergio Thank you
Stayed 4 nights in Sep 2025

10/10 Excellent

Nga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Richard

Traveled with partner
Located in very busy rundown area.
Stayed 2 nights in Sep 2025

8/10 Good

Christine

Stayed 3 nights in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was an oasis among the filth, homelessness, and congestion. It is clean, well maintained, well staffed, and conveniently situated near the central train station and port of Naples, and not far at all from the airport. The main shopping drag through the heart of downtown that leads to the Galleria is nearby. The breakfast and views on the roof were incredible and probably the best part of the whole hotel experience. Overall, would definitely stay again and recommend to anyone interested in a central location for exploring Naples, Pompeii, or the coast.
Stayed 6 nights in Sep 2025

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and easy to get to from Napoli train station. Beautiful views from the rooftop terrace and food/drink was very nice
Stayed 1 night in Sep 2025

2/10 Terrible

Cristina

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We booked this hotel because it was walking distance to train station. Our last day in Naples and we just needed to rest. Disappointed with the hotel. Sadly it is in a bustling, hectic, overrun area of Naples with dirty surroundings, garbage everywhere and felt very unsafe. On the positive side, the staff and reception team were kind and helpful. Wouldn’t stay there again simply because of the cleanliness, dirty hallway carpets, room smelled like vinegar.
Stayed 1 night in Sep 2025

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room good staff nice rooftop bar. Near train station.
Stayed 1 night in Sep 2025

2/10 Terrible

John, SAN MATEO

Disliked: Staff & service
contracted severe case of food poisoning from dinner on planned last night. Had to add extra night, change flights. Staff was made aware, no response from hotel management at all. Had better treatment on Trans Siberian. Unfortunate for hotel was decent otherwise but not a shred of their "hospitality".
Stayed 5 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice Hotel

Wonderful service and comfortable stay. The staff is helpful and friendly. The buffet breakfast is exceptional. Our room was a bit smaller than expected, but still fine for our short (two night) stay.
Stayed 2 nights in Sep 2025