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The property is outdated and requires refurbishment. Room provided at first had drainage issue with outside light not working. That makes it hazards in dark corner of the property. Second room was good enough but again stairs to room were sloppy making it hazards. We were offered upgrade to room where air conditioning wasn't working properly and noone attended to complaint. The staff are pretty much aware of issues with property especially rooms but not bothered about it especially for customers from Europe as only client base is Russia. All mattresses are of spring and sagging, that makes it uncomfortable. Outdoor pool, beach side area were nice while spa area with hamman is acceptable. Food was good but most sweets were repeated on weekdays and hardly any change. Good thing was that there was 24/7 restaurant. Not going to recommend based on poor quality of rooms.

Overall it was a great experience…cleanliness & staff & food was excellent. Sad there was a cover charge in the 2 other restaurants other than the buffet, pub & Neptune bar!!(closed in the evening we believe) We are from Canada so all other All Inclusive resorts we have visited include EVERY restaurant. We filled in the questionnaire on leaving…a positive would be padded sun beds…we only lay out for 20mins during our whole time there😢 We were visiting Friends from Uk staying at the resort…Martin & John had a blast at archery at 4pm every afternoon. I used the gym facilities which were great.

Not good at all

The positives:- Good service at the blue bar and the main pool Housekeeping staff for rooms Ground floor room block 5 no issues and staff were accommodating bringing additional sun loungers Check in experience Meeting other lovely English people The negatives:- Service at main buffet restaurant could be non existent was often left to eat without a drink Food at all restaurants other than garden restaurant Service at Olympic pool long waits for drinks even when ordering using QR Some of the entertainment in the evenings (not all nights) was geared more towards Russian guests (Alien Band) 24/7 restaurant seems to use the same beef for majority of meals and obviously reheated, stale nachos Service at charm beach club after midnight it seems most staff clock off at this time Toilets were not cleaned ahead of scandal party and covered in sand All white swimwear was ruined by the chemicals in the pool not had this at other hotel pools I am a returning guest and feel that the quality of food and service has deteriorated from when we stayed previously in July 2024.