See all properties

21c Museum Hotel Nashville

2.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for 21c Museum Hotel Nashville

Interior
Property grounds
Interior
Bar (on property)
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Spa
    Spa
  • Room service
    Room service
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Parking available
    Parking available

Explore the area

Map
221 2nd Avenue North, Nashville, TN, 37201
  • Printer's Alley
    2 min walk
  • Broadway
    5 min walk
  • Tennessee Performing Arts Center
    6 min walk
  • Nashville, TN (BNA-Nashville Intl.)
    15 min drive

Room options

Similar properties

Room

Noelle

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (1000)
The price is $223
per night
$297 total
includes taxes & fees
Dec 7 - Dec 8
Noelle

About this property

21c Museum Hotel Nashville

Hotel in Downtown Nashville
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Wired internet in public areas is free. Other amenities include a 24-hour business center, valet parking, and coffee/tea in a common area.
21c Museum Hotel Nashville offers 124 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Premium cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, and Swedish massages.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities consist of a 24-hour business center and meeting rooms.

A computer station is located on site and wired Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, spa services, and gift shops/newsstands. Onsite parking is available (surcharge).

21c Museum Hotel Nashville is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning.
21c Museum Hotel Nashville has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Covered valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Art gallery
  • Shopping
  • Yoga classes

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 50 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

21c Museum Nashville
21c Museum Hotel Nashville MGallery
21c Museum Nashville MGallery
Hotel 21c Museum Hotel Nashville - MGallery Nashville
Nashville 21c Museum Hotel Nashville - MGallery Hotel
Hotel 21c Museum Hotel Nashville - MGallery
21c Museum Hotel Nashville - MGallery Nashville
21c Museum Hotel Nashville
21c Museum Hotel MGallery
21c Museum MGallery
21c Museum Nashville Mgallery
21c Museum Nashville Nashville
21c Museum Hotel Nashville Hotel
21c Museum Hotel Nashville MGallery
21c Museum Hotel Nashville Nashville
21c Museum Hotel Nashville Hotel Nashville

21c Museum Hotel Nashville Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 669 out of 1000 reviews" "
Rating 8 - Good. 190 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Stayed 2 nights in Jun 2024

2/10 Terrible

Stan

Stayed 3 nights in Oct 2023

8/10 Good

KAYLA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice, within easy walking distance of Broadway but enough off the path that it was quieter. The only thing I didn't like was the incredibly dark hallways for the rooms but everything else was good.
Stayed 3 nights in Sep 2023

4/10 Poor

Casey

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We were told upon arrival valet was available 24/7. For our arrival no one was present and we had to leave the keys at the front desk after I went in to ask. We were instructed to use the QR code on the tag when we needed the car. The morning of departure we did that as soon as we got up knowing we wouldn’t take long to get out the door. After waiting outside 10 minutes I went to ask about the status of the car. Upon entry to the reception area, a staff member was on her cellphone with her legs propped up on the desk and stated “oh they are at another location the probably didn’t get the request” when I inquired about our car. She stated she would call them. After 30 minutes we still not have our vehicle and no one in sight. After my husband went to the desk, a different staff member was quite unhelpful in finding out the status. After 40-45 minutes we finally got the car… I simply would not stay here for the lack of communication, unprofessionalism, and lack of service. If valet were busy it would be one thing, but at 5am this was not the case… I would pay a little more to stay somewhere that runs properly and has more attentive staff.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff in a location just far enough away from Broadway
Stayed 2 nights in Sep 2023

4/10 Poor

Michael

Disliked: Property conditions & facilities
it's now a different name and they didn't tell us. construction outside. halls are dark
Stayed 3 nights in Aug 2023

2/10 Terrible

nadine

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was terrible. Hotel totally run down. It is no longer named 21c museum! It’s now the bankers alley hotel . Area inaccessible due to road works. No prior information whatsoever was given about this.
Stayed 1 night in Aug 2023

2/10 Terrible

nadine

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel has CHANGED its NAME !! Extremely hard to find due to inaccurate address and different name; totally inaccessible due to road works all around. Very unpleasant experience.
Stayed 1 night in Aug 2023

2/10 Terrible

Rebecca

Stayed 2 nights in Jul 2023

4/10 Poor

MARCELA

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel was about to be closed, no gallery, basically they were dismantling. The rate was high for the amenities available at that time.
Stayed 1 night in Jul 2023

6/10 Okay

Bobbi

Traveled with partner
Liked: Cleanliness
First impression was not good with road construction out front. Then we get inside and find out that the hotel has switched to a Hilton effective our first day. No unique gallery, empty gallery spaces, just bare walls with a couple fabric "art pieces." It's now been named something along the lines of tapestry hotel. Hallways were very dim, room was nice and clean though with no view, but at least it didn't face construction. No microwave or fridge. If you wanted ice you needed to go to the bar to fill the ice bucket. And the piece de resistance.. housekeeping failed to leave more than a 1/4 roll of TP after servicing the room, so we needed to call down to the front desk. Talk about skimping. Otherwise the stay went off without a hitch. Other guests were complaining about no AC which thankfully was not an issue for us as it felt like over 40 degrees celsius.
Stayed 3 nights in Jul 2023

6/10 Okay

Brandi

Liked: Staff & service, amenities
Disliked: Cleanliness
The front entrance to the hotel was closed due to construction, but we were not made aware in advance. This caused what normally would have been a small detour. However, traffic in the area was in a gridlock due to a nearby stadium concert. We called to ask how to get to the makeshift hotel entrance (due to the construction) and were told to “just put it in our GPS.” We finally figured out how to cut through an alley and luckily were SAVED by the valets. We had to check in and rush to the stadium without much attention to our room other than dropping off luggage. We returned late, hot and tired and thought it odd there were no washcloths. The next morning upon showering we realized the bathroom still had used towels and coat hangers from prior guests. We reported this to the desk and were rushed clean linens. All this to say, the hotel staff we encountered and the valets who rescued us from the horrific traffic jam salvaged our stay. The poor guys were doing the best they could with what had been apparently dumped on them that weekend. We paid over $1000 for those 2 nights. Had I known all we would encounter, I would have booked The Bobby or Indigo - mere blocks away. Downside to that would have been losing the amazing customer service of the gentlemen who at least tried to make our stay better.
Stayed 2 nights in Jul 2023

6/10 Okay

Casey

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Alyssa

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

tommy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2023

4/10 Poor

Michael Todd

Traveled with partner
Disliked: Amenities
The air conditioner was either broke or I undersized as our room never cooled below 75 degrees. There was a leak at the sink and every time you turned it on water would spray on your legs. There was no hair dryer in the room. When we called the front desk to discuss these issues no one ever answered. Also, no one answered the phone we we called to try to order room service. We would not stay here again.
Stayed 1 night in Jul 2023

4/10 Poor

Paul

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Location was great. Had to pay over $500 for one night for 1 king deluxe room. Then had to pay $55 for valet parking because they couldn’t give a recommendation for parking. That same valet service took about 45 minutes to retrieve vehicle. Most of hotel staff was pleasant and is probably doing the best they can but price paid was not worth this hotel. It was a busy weekend and that’s supply and demand but max price for this hotel should be 200 and only for location.
Stayed 1 night in Jul 2023

2/10 Terrible

Jacklyn

Traveled with family
Disliked: Property conditions & facilities, room comfort
Rough ownership transition
Our stay was disappointing. 21C had just switched to Tapestries by Hilton. I fully paid for 2 rooms each with king-size beds for my husband and I as well as for my parents for 2 nights. When we checked into the hotel, the front staff informed us that there was only 1 room booked for the 4 of us even though I showed them my confirmation of having fully paid for 2 rooms in advance. Many other patrons were having this same issue. They didn't attempt to make it right either. The 4 of us stayed in 1 room for 2 evenings. All the front would tell us is that we would need to contact our third-party booking to inform them of the situation. The hotel would not refund us for the other room. After check in, the stay didn't go much better. The bathroom sink drain didn't work. We actually had to brush our teeth in the shower. The shower curtain only covered half of the shower. The exhaust fan didn't function. Housecleaning didn't take out the trash in the bedroom which was full. The halls are very dimly lit; however, one could still see that they needed vacuumed. We had only been notified of the ownership change about 1 month prior to our stay. We had been looking forward to seeing the artwork for the 21C hotel. All displays had been removed already which I understand with the ownership change. Hilton had not put up decor yet. I never found an ice machine or a vending machine. The only redeeming quality of this hotel as it currently stands is the location...
Stayed 2 nights in Jul 2023

8/10 Good

Tammy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
We had high hopes for 21c Nashville but it did not live up to our expectations. The property is under renovations, which is fine, but there was little art on display as a result, and that was a disappointment and we were not made aware of this when we made the reservations. Also, the hallway lighting is incredibly dim and that made it difficult to find our way around. I understand the vibe they are going for with the darkened halls, but it was disconcerting. In addition, the water-bottle fillers were few and far between. Finally, the staff was cordial, but not overly friendly. We would have liked a bit more positive interaction. Overall, the experience was average. I doubt we will stay here in the future. Thank you.
Stayed 4 nights in Jul 2023

8/10 Good

Jena

Stayed 2 nights in Jul 2023

4/10 Poor

Susan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Michelle

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Couldn’t turn on street due to construction. Once we finally found a place to park (after paying $20) we had to go search for the hotel. Entrance was very hard to find and no visible signage. Once located and checked in, we asked where to park and the only option they gave was to PAY for valet. I had already paid to park just to find the property. At this point I’m PISSED!! We finally get to our room, drop our luggage, rush to get ready for our event (running late at this point due to parking issues), and head back out. At the end of the evening we get back to our room and are ready to call or a night. We get ready for bed, plug our phones in to charge, to now find out that the provided USB charging station, in the room, DID NOT work. Then we notice that the bed covering had multiple, very obvious, stains on it. I paid over $400 for a one night stay!! I should have at least had clean bedding, working amenities, and a FREE place to park. RIDICULOUS!! I will NEVER stay again or recommend!!!
Stayed 1 night in Jul 2023

8/10 Good

Zack

Stayed 2 nights in Jul 2023

6/10 Okay

Michelle

Stayed 1 night in Jul 2023

8/10 Good

Markus

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023