8/10 Good
Matt
Traveled with family and small children, Traveled with family
Apr 8, 2025
Liked: Cleanliness, amenities
The staff when we arrived were nice at first until we brought up the pool. I said I called to ask about the pool and they got really defensive and annoyed quickly. The pool is seasonal and when I called I mistakenly asked if they had a pool instead of asking if it was open. They confirmed they did but didnt say it was closed. I don't fully fault them for this as I should have clarified but the way they quickly said I could not have talked to anyone there and it must have been Expedia or whoever I booked with that I talked to. They also said they were the only ones who answer the phones which is not true as I saw various others on the phone while I was there. Thankfully the room was nice and clean, the area had access to many things, the breakfast was good and the other hosts at the front were super helpful and nice. Also the cleaning staff was amazing and very helpful getting anything we needed. Only reason for a little lower rating is the initial folks that greeted us.
Matt
Stayed 4 nights in Apr 2025