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Comfort Inn Franklin Highway 96

2.5 star property

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Photo gallery for Comfort Inn Franklin Highway 96

Room, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board
Suite, 1 King Bed, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board
Lobby
Exterior
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • Gym
  • Housekeeping
  • Breakfast included
  • Laundry
  • Air conditioning

Explore the area

Map
4202 Franklin Commons Court, Franklin, TN, 37067
  • CoolSprings Galleria
  • The Factory
  • Lotz House Museum
  • Nashville, TN (BNA-Nashville Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Hot Tub

Standard Room, 1 King Bed, Non Smoking, Hot Tub | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Hot Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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Exterior

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The price is $76
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Mar 8 - Mar 9
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About this property

Comfort Inn Franklin Highway 96

Franklin hotel with free breakfast
This smoke-free hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Comfort Inn Franklin Highway 96 offers 66 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Comfort Inn Franklin Highway 96 is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center

Accessibility

  • Elevator

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Outdoor pool
The following facilities are closed on Friday and Saturday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night, plus a deposit of USD 30 per night
Service animals are welcome, and are exempt from fees
Up to 50 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 21 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 30 per night
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Baymont Inn Franklin TN
Baymont Inn TN Hotel
Baymont Inn TN Hotel Franklin
Baymont Franklin TN
Comfort Inn Hotel Franklin
Comfort Inn Franklin

Comfort Inn Franklin Highway 96 Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 254 out of 1000 reviews
Rating 8 - Good. 282 out of 1000 reviews
Rating 6 - Okay. 213 out of 1000 reviews
Rating 4 - Poor. 144 out of 1000 reviews
Rating 2 - Terrible. 107 out of 1000 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Anne

Business traveler, Traveled with partner
The hotel can use a lot of upgrading, the rooms are pretty out dated and the washroom. The beds were comfortable but pillows were way to soft but they do give you about 4-5 maybe for this reason. Breakfast was OK.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lynnai

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Jessica

Traveled with family
Disliked: Cleanliness
Stayed 4 nights in Nov 2024

8/10 Good

Suzanne

Stayed 1 night in Oct 2024

10/10 Excellent

Shalah

Traveled with family
Wasn’t too crazy about breakfast. Everything tasted stale and old. The dust ruffles on the beds were stained terribly and the facilities seemed outdated.
Stayed 1 night in Oct 2024

6/10 Okay

Penny

Liked: Staff & service
Decent for the price. Elevator needs some work.
Stayed 1 night in Oct 2024

6/10 Okay

Margo

Liked: Staff & service
My first room (101) smelled really bad of smoke, to the point it really bothered my allergies. I had to go to the desk and complain (which I don’t like to do) the gentleman at the desk switched me to another room 212, which was better. Breakfast was your typical hotel breakfast. It was convenient to many shops, restaurants and especially the Hospital (which I had my daughter in). In my opinion the hotel itself needs to be updated. Overall my stay wasn’t bad.
Stayed 1 night in Oct 2024

4/10 Poor

connie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Jessica

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in, I asked pool hours and they informed me the pool has been closed all year for maintenance. Not the end of the world but frustrating since I specifically booked for the indoor pool. Everything else seemed okay enough for a single night until we turned the lights out for bed and the biggest cockroach I have ever seen crawled down the wall immediately. We packed up and left after that.
Stayed 1 night in Oct 2024

6/10 Okay

Tracy

Disliked: Property conditions & facilities
Property and rooms needs updated
Stayed 1 night in Oct 2024

6/10 Okay

Ewa

Traveled with family
Disliked: Property conditions & facilities
Neat
Stayed 1 night in Oct 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, room comfort
Decent
The room was very nice, but it had the odor of formally being a smoking room. Other then that, it was good
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Okay for the price.
The lobby looked great but the room was old. The AC could not keep up. The breakfast did not have as many offerings as other Choice Hotels. Overall 2.4/ 5.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Cheryl

Traveled with partner
Liked: Staff & service
Liked closeness to where we spent the day. Did not like the room we were first given the AC didn't work. Told hotel was filled and they had no other rooms, but all of a sudden one was available. Took forever for AC to cool down the room. Pool not available, nor hot tub. Tub in room had a dime size crack in it. Frig didn't work that well. Nice to have coffee in room and free breakfast though.
Stayed 1 night in Oct 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Dean M

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Excellent staff.
Stayed 1 night in Oct 2024

2/10 Terrible

Brittaney

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Check in was slow took 20 minutes. The pool is closed but nothing is said about that anywhere. Breakfast looked small and smelled funny, didn't eat. Room was sloppy, stains on beds, bathroom needs fixed etc.
Stayed 1 night in Oct 2024

6/10 Okay

William

Stayed 1 night in Sep 2024

2/10 Terrible

Teresa

Disliked: Property conditions & facilities
Hotel is very old and stinks. Old carpet, we had roaches in the first room and had to be moved. The same room had mold in the bathroom and old beer cans on top of the armoire. Which means the cleaners hadn’t done a good clean.
Stayed 2 nights in Sep 2024

6/10 Okay

Jason

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Terrick

Liked: Cleanliness, property conditions & facilities
It was ok
We booked last minute. We got a basic room the room was clean but the bed skirt looked as if it had some stains and not pleasant look at the end of the bed . The front desks gentleman where very nonchalant no personality. We booked bc we thought it had a pool but it was either under construction . Breakfast was very bare minimum as well we was out at 7:30 . Literally only had biscuits & gravy waffles 4 apples and a few others like muffins and bagels nothing to brag about .
Stayed 1 night in Aug 2024

4/10 Poor

Aristidis

Disliked: Staff & service, amenities, property conditions & facilities
Bed spreads urine and linens were stained. Staff did replaced it with blankets that had holes in it. The breakfast was gross. The staff wasn’t dressed well and one barely spoke English. Will never go back.
Stayed 4 nights in Jul 2024

2/10 Terrible

RUBEN

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s smelled bad and I complained. You think they would have offered me a different room but they didn’t. It was also not very clean. Wound not recommend this hotel. I will never ever stay at a comfort inn! Very dissatisfied
Stayed 3 nights in Jul 2024

6/10 Okay

Sandra, Elizabethtown

Liked: Cleanliness, staff & service
Disliked: Amenities
First let me say that the room was very clean. The bed was comfortable, linens were nice. However, the pool was not available (was not mentioned on the webpage). Breakfast was out of most stuff by the time I would go down around 7:15am. So the last two mornings I went down before 7am. The bathrooms need updated. Everytime I stepped in the tub I felt it would fall through. I am not that heavy. Water pressure was not good for a shower. The pull didn't work correctly. Looks like they spent the money on nice new floors but didn't update the bathrooms. Definitely not worth the money they are charging nightly.
Stayed 5 nights in Jul 2024