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Comfort Suites At Rivergate Mall

2.5 star property

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Photo gallery for Comfort Suites At Rivergate Mall

Lobby sitting area
Suite 1 King Bed with 2 Person Whirlpool Tub | Premium bedding, in-room safe, desk, iron/ironing board
Indoor pool
Exterior
Business center

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Breakfast included
  • Laundry
  • Parking included
$89
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
621 Rivergate Pkwy, Goodlettsville, TN, 37072
  • Rivergate Mall
    ‪14 min walk‬
  • Grand Ole Opry
    ‪14 min drive‬
  • Nissan Stadium
    ‪14 min drive‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed with Roll-in Shower

Suite, 1 King Bed with Roll-in Shower | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Roll-in Shower

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Non Smoking

7.2 out of 10
Good
(27 reviews)
  • 312 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed and Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed and Sofa Bed

7.4 out of 10
Good
(15 reviews)
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Mobility Accessible, 1 King Bed and Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Mobility Accessible, 1 King Bed and Sofa Bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite 1 King Bed with 2 Person Whirlpool Tub

Suite 1 King Bed with 2 Person Whirlpool Tub | Premium bedding, in-room safe, desk, iron/ironing board

Suite 1 King Bed with 2 Person Whirlpool Tub

  • Sleeps 4
  • 1 King Bed

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About this property

Comfort Suites At Rivergate Mall

Goodlettsville hotel close to Rivergate Mall
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite.
Comfort Suites At Rivergate Mall offers 80 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Plasma televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Goodlettsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

Comfort Suites At Rivergate Mall features an indoor pool and a 24-hour fitness center. Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and coffee/tea in a common area. Complimentary self parking is available on site.

Comfort Suites At Rivergate Mall is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 50.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision

Property is also known as

Comfort Suites Rivergate
Comfort Suites Rivergate Mall
Comfort Suites Rivergate Mall Goodlettsville
Comfort Suites Rivergate Mall Hotel
Comfort Suites Rivergate Mall Hotel Goodlettsville
Comfort Suites At Rivergate Mall Hotel
Comfort Suites At Rivergate Mall Goodlettsville
Comfort Suites At Rivergate Mall Hotel Goodlettsville

Reviews

Comfort Suites At Rivergate Mall Reviews

7.2

Good

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 257 out of 798 reviews
Rating 8 - Good. 214 out of 798 reviews
Rating 6 - Okay. 143 out of 798 reviews
Rating 4 - Poor. 88 out of 798 reviews
Rating 2 - Terrible. 96 out of 798 reviews

Reviews

2/10 Terrible

Mario I

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
It has cockroaches everywhere in my room. Not the best place to stay
Stayed 1 night in Jun 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the second worst hotel I’ve ever stayed out of my entire life. After we checked in, we found a fingernail on the bed and the walls weren’t even completely painted. I tried to cancel, but could not so they gave us a different room which had hairs on the bed. The carpeting was filthy and disgusting and the mall next to it was completely abandoned. I wouldn’t recommend this hotel to anyone ever.
Stayed 2 nights in Jun 2025

6/10 Okay

Carlos

Traveled with partner
Liked: Cleanliness
It smell really weird, but overall it was okay.
Stayed 1 night in Jun 2025

2/10 Terrible

Jerry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst hotels ive ever stayed at. Never again. Photos on website can be deceiving. The place smells bad. Room smelled worse. Breakfast is the same everyday.
Stayed 5 nights in May 2025

6/10 Okay

Brittney

Stayed 3 nights in May 2025

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coc@ine baggies left from previous customer, sour musky smell and no exhaust fan... if it wasnt so late, and we just needed a bed for the night, i would've immediately left. Terrible place, terrible location.
Stayed 1 night in May 2025

6/10 Okay

Sara

Traveled with family
Disliked: Property conditions & facilities
Stay here if you have to, don’t if you can afford better! Not horrible but definitely not a great hotel.
Stayed 1 night in May 2025

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff the room was clean!
Stayed 1 night in May 2025

10/10 Excellent

Joselyn

Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness

Some rooms might be ok but ours wasn't

On our way to our room there were overflowing trash cans, piles of dirty linens, and a used plunger in a garbage bag outside the doors. Despite the overwhelming number of signs stating that this was an non-smoking hotel our room smelled so bad of smoke that it stopped us at the door. The front desk staff informed us that it was the last available room and they could cancel or spray room freshener. There were no other hotels for less than $400 in a 30 mile radius that we could find available so we opted to drive home, 2 hours away, at midnight knowing that we would have to drive back the next day. They said they would issue the refund to hotels.com and they would issue a refund to me. Over 3 weeks later and nothing.
Stayed 1 night in May 2025

10/10 Excellent

Sirenia

Stayed 1 night in May 2025

8/10 Good

James

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Out of town

I enjoyed my stay. The bed was very comfortable, the room was peaceful and relaxing, and my checkin was quick. Enjoyed the breakfast. The phone was not working properly and was sticky and dirty. But that is really my only thing i can say that i didnt like. I would stay there again.
Stayed 2 nights in May 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and spacious, easy access to the room. The one thing that would have made it better would have been a spa or hot tub.
Stayed 2 nights in May 2025

4/10 Poor

Jennie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs help

The 2 ladies at the front desk didn't know what they were doing. Took way too long to check in at 10:30pm. The hotel smelled and the hotel room carpet had stains all over it. The blanket had a big cigarette burn. The hotel non smoking.
Stayed 1 night in May 2025

2/10 Terrible

Marcel P

Stayed 3 nights in Apr 2025

10/10 Excellent

Lesa

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Definitely recommend!

Great location and great service.Paul was friendly, courteous and professional. He was as always there, he deserves a raise.
Stayed 2 nights in Apr 2025

4/10 Poor

Kris

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Keyunna

Stayed 2 nights in Apr 2025

2/10 Terrible

Karla

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. However, our room had a very pungent smell. It smelled like they attempted to mask the smell of cigarettes. You could see some grime on the edges of the bathroom and there was a rather large mystery stain on the carpet. The odor persisted all night.
Stayed 1 night in Apr 2025

10/10 Excellent

Shanna

Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Would not recommend!

The bed had mold and smears of a unknow substances on it. Our room smelled like someone had cooked fries in it. Our friends had to try three rooms before finding one that did not smell like marijuana. We ended up leaving and not spending the night and are waiting on refunds from Hotels.com this place was nasty!
Stayed 1 night in Apr 2025

6/10 Okay

RANDALL

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures in Expedia were much much better than the place. I would not even shower at this place. Will not stay again.
Stayed 1 night in Apr 2025

2/10 Terrible

Jeff

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Would never stay again

Bed was hard as a rock, AC had to be on 60 and high to keep the room under 72. Breakfast was worse the 4th grade cafeteria food in the 80s.
Stayed 2 nights in Apr 2025