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Conrad Nashville

5.0 star property

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Photo gallery for Conrad Nashville

Exterior
Property video
Bar (on property)
Ballroom
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
$352
includes taxes & fees
Feb 6 - Feb 7

Explore the area

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1620 West End Avenue, Nashville, TN, 37203
  • Place, Demonbreun Street
    ‪5 min walk‬
  • Place, Vanderbilt University
    ‪8 min walk‬
  • Place, Broadway
    ‪20 min walk‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed

9.6 out of 10
Exceptional
(47 reviews)
  • 410 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

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Room, 1 King Bed, Corner

9.8 out of 10
Exceptional
(9 reviews)
  • 660 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Corner (Hearing)

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Room, 1 King Bed, Accessible, Corner (Hearing)

  • 660 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

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Room, 1 King Bed, Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 414 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

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Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(4 reviews)
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

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Room, 1 King Bed, Accessible (Roll-In Shower)

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

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Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Wellness)

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Room, 1 King Bed (Wellness)

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Wellness/Hearing)

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Room, 1 King Bed, Accessible (Wellness/Hearing)

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom

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Superior Suite, 1 Bedroom

  • 1117 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Accessible (Hearing)

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Superior Suite, 1 King Bed, Accessible (Hearing)

  • 1117 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

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Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(6 reviews)
  • 602 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom

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Premium Suite, 1 Bedroom

  • 1527 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Hearing)

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Premium Room, 1 King Bed, Accessible (Hearing)

  • 602 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Accessible (Hearing)

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Premium Suite, 1 Bedroom, Accessible (Hearing)

  • 1527 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Accessible (Hearing)

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Presidential Suite, 1 King Bed, Accessible (Hearing)

  • 2105 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, minibar, in-room safe

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(8 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

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Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(6 reviews)
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Bathtub

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Deluxe Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 480 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing)

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Deluxe Room, 2 Queen Beds, Accessible (Hearing)

  • 415 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

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Room, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(4 reviews)
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Balcony (Hearing)

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Room, 2 Queen Beds, Accessible, Balcony (Hearing)

8.0 out of 10
Very good
(1 review)
  • 467 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

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Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 437 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

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Room, 2 Queen Beds, Accessible (Hearing)

  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Corner

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Suite, 1 Bedroom, Corner

  • 896 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing)

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Suite, 1 Bedroom, Accessible (Hearing)

  • 1117 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

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Suite, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 1304 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility/Hearing/Roll-In Shower)

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Room, 1 King Bed, Accessible (Mobility/Hearing/Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Bathtub

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Deluxe Room, 1 King Bed, Accessible, Bathtub

7.0 out of 10
Good
(4 reviews)
  • 498 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Mobility, Roll In Shower)

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Deluxe Room, 1 King Bed, Accessible (Mobility, Roll In Shower)

  • 498 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing Accessible)

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Deluxe Room, 1 King Bed, Accessible (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony

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Suite, 2 Bedrooms, Balcony

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Corner

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Suite, 2 Bedrooms, Corner

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Presidential Suite, 2 Bedrooms (Hearing)

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Presidential Suite, 2 Bedrooms (Hearing)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms (Hearing)

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Presidential Suite, 3 Bedrooms (Hearing)

  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms

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Superior Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Deluxe King Room

  • Sleeps 2

Deluxe Room With Two Queen Beds

  • Sleeps 4

Deluxe Room With Two Queen Beds-Hearing Accessible

  • Sleeps 4

Deluxe Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4

Premium King Room

  • Sleeps 2

Premium King Room-Hearing Accessible

  • Sleeps 2

Premium One-Bedroom King Suite

  • Sleeps 2

Premium Suite, 1 Bedroom, Accessible (Hearing)

  • Sleeps 2

King Room-Hearing Accessible

  • Sleeps 2

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

King Room With Mobility Accessible Bathtub

  • Sleeps 2

King Corner Room-Hearing Accessible

  • Sleeps 2

King Room With Balcony

  • Sleeps 2

Corner King Room

  • Sleeps 2

Room With Two Queen Beds

  • Sleeps 4

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 4

Room, 2 Queen Beds, Accessible, Balcony (Hearing)

  • Sleeps 4

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4

Room, 2 Queen Beds, Balcony

  • Sleeps 4

One-Bedroom Corner King Suite

  • Sleeps 2

Superior One-Bedroom King Suite

  • Sleeps 2

Superior Suite, 1 King Bed, Accessible (Hearing)

  • Sleeps 2

hearing Access Corner One bedroom King Suite

  • Sleeps 2

One Bedroom King Suite with Balcony

  • Sleeps 2

Mobility/hear Access Wellness King Room with Roll in Shower

  • Sleeps 2

Hearing Accessible Wellness King Room

  • Sleeps 2

Wellness King Room

  • Sleeps 2

Hearing Accessible 1 Bedroom Presidential Suite

  • Sleeps 2

Deluxe King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

Deluxe King Room With Bathtub-Mobility Accessible

  • Sleeps 2

King Room

  • Sleeps 2

Deluxe King Room-Hearing Accessible

  • Sleeps 2

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About this property

Conrad Nashville

5-star hotel in Downtown Nashville
This smoke-free hotel features 2 restaurants, an outdoor pool, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite.
Conrad Nashville offers 234 accommodations with minibars and espresso makers. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Conrad Nashville features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and 11 meeting rooms. Event facilities measuring 17122 square feet (1591 square meters) include conference space. This luxury hotel also offers a library, a terrace, and concierge services. Onsite parking is available (surcharge), along with a car charging station.

Conrad Nashville is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Blue Aster - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.
The Lounge at Blue Aster - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Thistle & Rye - This restaurant serves dinner only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (USD 35 per night)
  • Secured, covered valet parking on site (USD 65.55 per night; includes in/out privileges)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Blue Aster
  • The Lounge at Blue Aster
  • Thistle & Rye

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • 17,122 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • Banquet hall
  • Built in 2022
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 35.03 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 35 per night
  • Covered valet parking fee: USD 65.55 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Conrad Nashville Hotel
Conrad Nashville Nashville
Conrad Nashville Hotel Nashville

Conrad Nashville Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 926 out of 1073 reviews
Rating 8 - Good. 71 out of 1073 reviews
Rating 6 - Okay. 42 out of 1073 reviews
Rating 4 - Poor. 19 out of 1073 reviews
Rating 2 - Terrible. 15 out of 1073 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

Carol

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This is a 4 and 1/2 star hotel expected the beds to actually be comfortable. If you have back problems do not book this hotel. Most hotels will use a firm to medium for mattresses. These mattresses feel like they are 20 years old and totally worn out, divots in the mattresses along with them being super soft leads to a terrible night's sleep and many back problems. Expected so much more out of a four and a half star hotel very disappointed.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jerry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, quiet hotel. Very convenient to broadway and Vanderbilt.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 6 nights in Jul 2025

10/10 Excellent

John William Murtagh,

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with two exceptions. One was that we had to pay for parking. Two we had no refrigerator in our room to store our own water and beer. Other than that the hotel staff was excellent and the room very nice. First time staying in Nashville.
Stayed 4 nights in Sep 2025

10/10 Excellent

Michael

Stayed 1 night in Sep 2025

2/10 Terrible

Ceres

Stayed 2 nights in Sep 2025

10/10 Excellent

Karissa

Stayed 1 night in Sep 2025

8/10 Good

Karissa

Liked: Cleanliness, amenities, property conditions & facilities
My check in process was a mess when I first got there but other than that the property was fabulous!
Stayed 1 night in Sep 2025

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was very nice. The rooms were super clean with a big bathroom, nice couch for lounging, and a very comfortable bed. The only thing I wish the room had was a refrigerator instead of the pay for mini bar. All the staff I encountered was extremely friendly And I enjoyed seeing the bellman. Welcome me in the morning or when I was returning in the evening.
Stayed 4 nights in Sep 2025

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Stayed 2 nights in Sep 2025

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked the hotel through Expedia, but an hour before our arrival, the hotel canceled our reservation and blamed Expedia. Thanks to Expedia, they were able to find another place quickly and conveniently.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Such a lovely hotel with an amazing staff. Highly recommend if you are visiting Nashville.
Stayed 4 nights in Sep 2025

10/10 Excellent

Chad, Haubstadt

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t normally do reviews anymore unless there is something extraordinary to share. The Conrad Nashville is such a place. We had a very good experience with the room, staff accommodations, bell hop, valet, onsite amenities, etc.. This may be our regular stop for weekends in Nashville in the future. I like the location since it’s away from downtown Broadway just enough to be quiet but easily accessed on foot or Uber if you like bar hopping. The only reason I only have 4 stars on the area is due to the views of downtown. There is a tall building blocking the view for 80% of the rooms. But the room comfort and the rest of the Conrad makes us want to come back. Kudos to the staff!
Stayed 2 nights in Sep 2025

8/10 Good

manish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
you need an early am coffee option in the lobby. room service took a very long time. aside from that, LOVE the hotel and will be back. super friendly team, esp valet
Stayed 2 nights in Sep 2025

10/10 Excellent

Anthony

Stayed 2 nights in Sep 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 3 nights in Sep 2025

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, very clean , staff was excellent
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was impeccable. The bed was one of the most comfortable I’ve ever slept in, and the details made the stay feel luxurious. No need to pack your own toiletries—showers are stocked with BYREDO Mojave Ghost products (if you know, you know). The rooftop pool area felt like a hidden oasis in the city, the perfect place to relax and recharge. Location-wise, the Conrad couldn’t be better: tucked far enough away from the chaos of Broadway to enjoy peace and quiet, yet still within easy walking distance to both Broadway and The Gulch. Highly recommend!
Stayed 3 nights in Sep 2025

6/10 Okay

Marina, Brooklyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Will preface by saying that I was able to get a refund for one night. Overall, check in was terrible, Mohammed who checked us in at 10 am stated that our room was not ready which is fine. Upon the return to the hotel at 4:30 we received our keys to the room which we did not book which was in lower category. Mohammed did not indicate that they were oversold, nor disclose that he is putting us in a different room which is not a good look for Hilton. At 4:30 pm he was not there and another gentleman tried to solve the problem but going back 6x to speak to your manager is a poor reflection on Hilton. Clearly we are unhappy and a manager can’t come out to speak to us is not a good image for Hilton again. We were standing for over an hour bargaining as if were in a market for a mistake that Hilton made blatantly. Also, the rooms are run down, paint chipping on doors and we had a flood in the room from the leaking shower. The crew arrived quickly to mop but that was in the middle of us getting ready for dinner which is an inconvenience. Make sure to triple check that you are getting the room that you booked.
Stayed 3 nights in Sep 2025

2/10 Terrible

Michael

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t appreciate my booking being canceled 10 minutes after my wife and I landed. That was not followed up by a good experience with customer service. The entire experience was beyond disappointing. I’ve never had a worst experience as a customer of any brand in my life. So thank you for that experience.
Stayed 2 nights in Sep 2025

10/10 Excellent

Charles

Traveled with family

Conrad was great!

Everything was great except for the bathtub. The tub sits above the surrounding tile and when you shower water stands on the tile and runs down the side of the tub onto the floor. Had to use towels to sop up the water.
Stayed 7 nights in Sep 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
It is clean
Stayed 3 nights in Sep 2025

10/10 Excellent

frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, nice hotel
Stayed 1 night in Sep 2025