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Embassy Suites by Hilton Nashville South Cool Springs

3.5 star property

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Nashville South Cool Springs

Lobby
Lobby
Exterior
Lobby
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Housekeeping
  • Parking available
  • Laundry

Explore the area

Map
820 Crescent Centre Dr, Franklin, TN, 37067
  • CoolSprings Galleria
    ‪1 min drive‬
  • Aspen Grove Park
    ‪2 min drive‬
  • The Factory
    ‪6 min drive‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking (2 Rooms)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking (2 Rooms)

9.2 out of 10
Wonderful
(80 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 549 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, One King Bed, Non-Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, One King Bed, Non-Smoking

9.2 out of 10
Wonderful
(28 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Double Beds, Non Smoking

  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, Accessible, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite Two Double and One Sofa Bed Corner

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite Two Double and One Sofa Bed Corner

9.2 out of 10
Wonderful
(21 reviews)
  • 592 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, One King Bed, Non-Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, One King Bed, Non-Smoking

8.4 out of 10
Very good
(5 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

  • 592 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, Accessible, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

Premium bedding, in-room safe, desk, blackout drapes

Standard Suite Two Double and One Sofa Bed Non-Smoking

8.6 out of 10
Excellent
(77 reviews)
  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Presidential Suite, Non Smoking

Presidential Suite, Non Smoking | Living area | 37-inch LCD TV with cable channels, TV, pay movies

Presidential Suite, Non Smoking

  • 1496 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Corner Suite, Two Double Beds, Non-Smoking

Premium bedding, in-room safe, desk, blackout drapes

Premier Corner Suite, Two Double Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 592 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Corner

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

  • Sleeps 4
  • 1 King Bed

Similar properties

Property amenity

Staybridge Suites Nashville - Franklin by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, (562)
$178 nightly
The price is $178 total
includes taxes & fees
Staybridge Suites Nashville - Franklin by IHG

About this property

Embassy Suites by Hilton Nashville South Cool Springs

3.5-star Franklin hotel close to CoolSprings Galleria
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free buffet breakfast, free wired internet in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Embassy Suites by Hilton Nashville South Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Embassy Suites by Hilton Nashville South Cool Springs features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wired Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 16000 square feet (1486 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and complimentary newspapers in the lobby. Onsite parking is available (surcharge), along with a car charging station.

Embassy Suites by Hilton Nashville South Cool Springs is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Embassy Suites by Hilton Nashville South Cool Springs has a restaurant on site.
Room service (during limited hours) is available.

Languages

Arabic, English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (USD 12 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (16,000 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2001
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 45 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 12 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Embassy Suites by Hilton Nashville South Cool Springs Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 552 out of 1005 reviews
Rating 8 - Good. 197 out of 1005 reviews
Rating 6 - Okay. 109 out of 1005 reviews
Rating 4 - Poor. 85 out of 1005 reviews
Rating 2 - Terrible. 62 out of 1005 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Stayed 1 night in Mar 2025

6/10 Okay

Julie

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

GQuesia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always choose Hilton properties whenever I can when I travel! The Embassy never disappoints me!
Stayed 2 nights in Mar 2025

6/10 Okay

James

Disliked: Property conditions & facilities
The bed was soft. The whole facility needs an upgrade. It is dated. Not a bad place, just not what I expect from Hilton.
Stayed 1 night in Mar 2025

4/10 Poor

Richard

Traveled with family
Stayed 1 night in Mar 2025

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in Mar 2025

2/10 Terrible

rachel

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The flood light shone right into the room and the curtains did not block the light as they were ripped off the track. The AC would not allow us to adjust it and we froze all night long. There was mold in multiple places of failed caulking in the shower. There was tape holding wallpaper on the walls. Falling dry wall with mildew by the window. And on top of all of this the breakfast was sub par at best. The breads were hard and old, the oatmeal was cold. The made to order omelets and juice were the only thing we were able to eat. Very disappointed as this used to be a frequent half way stop for us on our way through to the beach, but will definitely not be coming back.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service
K
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Liked: Staff & service, property conditions & facilities
Erin W. was very helpful at check-in and the bartenders are great!
Stayed 1 night in Mar 2025

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the fact that the three of us came from three different directions, therefore, had three vehicles. All three of us had to pay for parking. Would be more logical to pay for one vehicle per room.
Stayed 1 night in Mar 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
A little dated but great location!
Stayed 1 night in Mar 2025

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great first stay !

Great place to stay ! The room was clean and up to standards. The only issue was the living room TV did not work. The bar was nice to sit at and my son loved the pool.
Stayed 1 night in Mar 2025

10/10 Excellent

Donna, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Loved happy hour! Everything was fantastic
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Stayed 2 nights in Feb 2025

8/10 Good

Vicki

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Megan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Ciminie

Traveled with group
Liked: Cleanliness, staff & service, amenities
We had booked a double bed room. When we arrived at the hotel there were no doubles available. They blamed the booking issue on Expedia. This is the first time using the app to book. Not impressed.
Stayed 2 nights in Feb 2025

8/10 Good

April

Traveled with family
Stayed 1 night in Feb 2025

10/10 Excellent

Henson

Stayed 2 nights in Feb 2025

6/10 Okay

Nick

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The building was old and a bit run down
Stayed 2 nights in Feb 2025

10/10 Excellent

Benjamin

Stayed 2 nights in Feb 2025

10/10 Excellent

Mellanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025