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Embassy Suites by Hilton Nashville South Cool Springs

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton Nashville South Cool Springs

Lobby
Exterior
Lobby
Restaurant
Bar (on property)

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Housekeeping
  • Parking available
  • Laundry

Explore the area

Map
820 Crescent Centre Dr, Franklin, TN, 37067
  • Aspen Grove Park
    3 min drive
  • Jersey Mike's Subs
    13 min walk
  • Nashville Bus Station
    17 min drive
  • Nashville, TN (BNA-Nashville Intl.)
    23 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking (2 Rooms)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, Accessible, Non Smoking

  • 549 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, One King Bed, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, One King Bed, Non-Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Accessible, Non Smoking

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking

  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking, Corner

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite Two Double and One Sofa Bed Corner

1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite Two Double and One Sofa Bed Corner

  • 592 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, One King Bed, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, One King Bed, Non-Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

  • 592 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Standard Suite Two Double and One Sofa Bed Non-Smoking

  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Presidential Suite, Non Smoking

Presidential Suite, Non Smoking | Living area | 37-inch LCD TV with cable channels, TV, pay movies

Presidential Suite, Non Smoking

  • 1496 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Corner Suite, Two Double Beds, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Premier Corner Suite, Two Double Beds, Non-Smoking

  • 592 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Corner

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Staybridge Suites Nashville - Franklin, an IHG Hotel

Pool
Breakfast included
Pet friendly
Parking included
4.6 out of 5, Wonderful, (468)
The price is $139
per night
$164 total
includes taxes & fees
Jan 6 - Jan 7
Staybridge Suites Nashville - Franklin, an IHG Hotel

About this property

Embassy Suites by Hilton Nashville South Cool Springs

3.5-star Franklin hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free buffet breakfast, free wired internet in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Embassy Suites by Hilton Nashville South Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Embassy Suites by Hilton Nashville South Cool Springs features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wired Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 16000 square feet (1486 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and complimentary newspapers in the lobby. Onsite parking is available (surcharge), along with a car charging station.

Embassy Suites by Hilton Nashville South Cool Springs is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Embassy Suites by Hilton Nashville South Cool Springs has a restaurant on site.
Room service (during limited hours) is available.

Languages

Arabic, English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (USD 10 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (16,000 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2001
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 45 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 10 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Embassy Suites by Hilton Nashville South Cool Springs Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 641 out of 1173 reviews" "
Rating 8 - Good. 251 out of 1173 reviews" "
Rating 6 - Okay. 127 out of 1173 reviews" "
Rating 4 - Poor. 91 out of 1173 reviews" "
Rating 2 - Terrible. 63 out of 1173 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, I will definitely use again.
Stayed 2 nights in Sep 2024

8/10 Good

johnny

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Unsecure!
Broken security lash, unsafe!, side doors stays open for any one to come in, Unsecure!
Stayed 1 night in Sep 2024

4/10 Poor

Jeffrey Lynn, Bremen

Expedia stated “Free EV Charging @ Hotel.” They lied.
Stayed 1 night in Sep 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lighting in the rooms and bathroom were dim. For a wife or girlfriend to get ready was challenging. Had to take shades off of lamps to make it brighter.
Stayed 2 nights in Sep 2024

10/10 Excellent

sharon

Stayed 1 night in Sep 2024

10/10 Excellent

Yahia

Stayed 2 nights in Sep 2024

4/10 Poor

Rolesia

Traveled with partner
Disliked: Property conditions & facilities
The fact that my suite was downgraded cause the bathroom shower when turned on water shooting out the wall flooding the floor and the bathroom sink was draining with chips of black in the sink I should’ve been credit back some funds wasn’t worth what I paid for
Stayed 1 night in Sep 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

steven

Business traveler
Liked: Amenities
Great hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Ricky

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for a concert at First Bank Ampitheater. Property is close and convenient. Outstanding breakfast buffet as well.
Stayed 1 night in Aug 2024

4/10 Poor

Jeanne Michelle, whing

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Brett

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is old and outdated...but staff were great
Stayed 2 nights in Aug 2024

8/10 Good

Sharon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was good. The front desk check in was very good. The lady greeting us was very professional and kind. Room was clean but I felt needed a little updating. The shower water temp was not as hot as I had hoped. The breakfast was amazing and made to order omelettes were yummy. Overall 8/10 and would recommend again.
Stayed 1 night in Aug 2024

4/10 Poor

kate

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was old. The furniture was stained and needs to be replaced. The shower was moldy and stained in the tub. We had to get our own linens. We were given 3 washcloths for 6 people. We spent an hour getting access to the internet that should be a click of a button. The pool had so much chlorine the kids eyes burned. The employees cared more about smoking then checking us in. Even though we were given a room key we were not checked in and that's why we didn't have an internet code. My advise would be to stay at other hotels and see how it is done. The breakfast staff was rude as if we were eating their own food. We will never stay at embassy suites again and this was the most expensive room!
Stayed 1 night in Aug 2024

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great but charging $10.98 per night for parking was ridiculous for a hotel the parking lot is not gated! Well, if they would be responsible for break in into my car, then it would be fine.
Stayed 4 nights in Aug 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Yoshima

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Haitao

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, will stay again.
Stayed 1 night in Aug 2024

4/10 Poor

Helene

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay
Ice machines only worked on 3 floors, pillows were totally worn out, no light bulbs in the lamps, faucets dripped, bathtub has mold up the wall and rust stains in the bottom, air conditioning did not work properly, front desk forgot to give us a parking pass,bar tenders RUDE, breakfast was terrible. We have stayed here before. It is so neglected and worn out now. So disappointed.
Stayed 2 nights in Aug 2024

2/10 Terrible

Michael

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Urgent
Unfortunately there was a piece of rat poop on my plate I have a picture as well as i took the poop with me You will make this right or go viral The front desk staff was amazing
Stayed 2 nights in Aug 2024

10/10 Excellent

shelley

Traveled with family
Liked: Cleanliness, amenities
The staff was so friendly and helpful
Stayed 2 nights in Aug 2024

8/10 Good

Brant

Stayed 1 night in Jul 2024

10/10 Excellent

Vince

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Come Back!
Everything was wonderful. Great location with good food in the area. Very comfortable.
Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended…
We stayed here for a quick overnight stop on a long road trip. We used to stay at Embassy Suites years ago when our kids were small and always had a good experience, so we figured this was a safe bet in an unfamiliar city. Our room smelled musty, the shower water was barely warm enough to stand under and the pressure was minimal. Dogs were barking at each other in the lobby and you had to walk through smokers coming and going. Had I known this would be the experience we would have gladly paid more somewhere else.
Stayed 1 night in Jul 2024