4/10 Poor
Michelle
Oct 20, 2024
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
USE CAUTION & Go with your gut feeling
Not the typical Hampton Inn. Most are excellent. Not this one at 1919 West End Ave, Nashville TN. As soon as I walked in I noticed an odor of Marijuana, I don’t know where it was coming from. I did see a non-smoking sign. The hotel is in need for a makeover & face lift, most definitely. Our rooms had a moldy odor. Bathroom was clean. Towels & bed linens were clean. Walls , doors, & trim had obvious chips & nicks. Floor was filthy as noticed by my white socks. The actual bed was so worn out you could see the deep dip in center of mattress We weren’t able to regulate the room temperature either. We had a one king bed room. Neither one of us slept well & awoke frequently throughout the night. We spent 3 nights. I attempted to book a room at a different hotel but all were sold out. The valet dolly’s were in desperate condition. I used one and the end bars were not securely attached, coming completely apart. Breakfast was complimentary and area was clean. The young lady working the breakfast shift had an excellent appearance & good work ethic, paying attention & ensuring food & drink was plentiful. Front desk & service staff were very friendly & very helpful. Every morning at breakfast, there was a huge dumpster like container full of boxes, trash & debris. Pretty gross & unavoidable if you venture to the basement where breakfast was served. Dr . Wright texted me, which was something I had not experienced & was a pleasant added service. But, I wouldn’t stay, again.
Michelle
Stayed 3 nights in Oct 2024