4/10 Poor
Randy
Nov 25, 2024
Disliked: Staff & service, property conditions & facilities
We checked in with no problem. The room was nice. We woke up the next morning and we had no hot water. We took our cold showers. Went to the front desk and they said the boiler had caught on fire. I asked when did this happen. "A couple of days ago" I asked why didnt you inform us of this when we checked in? They had no answer. We came back to the room later that day and they said it was fixed. We checked and we had hot water. The next morning we had luke warm water at best. The staff was not honest with us because after it was fixed they said someone had turned it off accidently. Will not go back to this chain. They also could not issue a refund because the manager was not there on the weekends. Really!!!!
Randy
Stayed 2 nights in Nov 2024