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Hyatt House Nashville/Franklin/Cool Springs

2.5 star property

Choose dates to view prices

Photo gallery for Hyatt House Nashville/Franklin/Cool Springs

Lobby
Indoor pool
Coffee/tea maker
Exterior
Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
3501 Mallory Lane, Franklin, TN, 37067
  • CoolSprings Galleria
    ‪3 min drive‬
  • The Factory
    ‪5 min drive‬
  • Franklin Theatre
    ‪6 min drive‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

  • 490 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Shower)

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible (Shower)

  • 787 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds

Studio Suite, Multiple Beds | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, Multiple Beds

  • 563 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

  • 429 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed

  • City view
  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed

  • 340 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

  • 533 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

  • 543 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Coffee/tea maker

Suite, 1 Bedroom

  • 340 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Drury Plaza Hotel Nashville Franklin

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  • Breakfast included
  • Pet friendly
4.8 out of 5, Exceptional, (1553)
The price is $226
per night
$266 total
includes taxes & fees
May 2 - May 3
Drury Plaza Hotel Nashville Franklin

About this property

Hyatt House Nashville/Franklin/Cool Springs

Franklin hotel close to CoolSprings Galleria
An indoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and a business center.
Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with cable channels.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center, a meeting room, and coworking spaces. This Art Deco hotel also offers an indoor pool, a vending machine, and tour/ticket assistance. Complimentary self parking is available on site.

Hyatt House Nashville/Franklin/Cool Springs is a smoke-free property.

A complimentary self-serve breakfast is served between 6:30 AM and 8:30 AM on weekdays.
Hyatt House Nashville/Franklin/Cool Springs has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 8:30 AM on weekdays and 6:30 AM to 8:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Indoor pool

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Hand-held showerhead
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Art Deco architecture
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Hyatt House Nashville/Franklin/Cool Springs Hotel
Hyatt House Nashville/Franklin/Cool Springs Franklin
Hyatt House Nashville/Franklin/Cool Springs Hotel Franklin

Hyatt House Nashville/Franklin/Cool Springs Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 797 out of 1003 reviews
Rating 8 - Good. 120 out of 1003 reviews
Rating 6 - Okay. 37 out of 1003 reviews
Rating 4 - Poor. 14 out of 1003 reviews
Rating 2 - Terrible. 35 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Brent

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Typically a great hotel. The breakfast was marginal this last visit - it appeared that no one was in charge of the area / food. No plates, Coffee slow to be refilled, etc. I will be back.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Jan 2025

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, amenities
very good
Stayed 1 night in Jan 2025

10/10 Excellent

Maureen

Traveled with partner
Liked: Amenities
the only thing missing is a hot tub
Stayed 1 night in Dec 2024

10/10 Excellent

shelia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Suzanne

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very impressed

Surprised by the amount and variety of amenities in the room. Even our kids noticed and said, “This is really nice!”
Stayed 1 night in Jan 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extraordinary Service

The Assistant Manager for your property is exceptional. Thank you to the entire staff! :) Bill & Donna Wells
Stayed 1 night in Jan 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The person behind the counter was busy on his phone and left me standing for awhile before waiting on me.
Stayed 3 nights in Dec 2024

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Room.

Room was clean and had plenty of room to move about.
Stayed 1 night in Dec 2024

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Christmas

The hotel was very clean and the staff was great. Always greeted nicely from the lobby desk. Breakfast was a hot buffet, fresh fruit and handmade omelets. Nice patio outside, unfortunately weather didn't cooperate for us to use it
Stayed 7 nights in Dec 2024

10/10 Excellent

Richard A

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Would stay here again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Armando

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and clean, we felt very safe staying there, would highly recommend staying.
Stayed 1 night in Dec 2024

10/10 Excellent

Armando

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here
Stayed 2 nights in Nov 2024

10/10 Excellent

Gil

Stayed 1 night in Dec 2024

10/10 Excellent

Diane, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Sharla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a total pleasure. We are returning.
Stayed 1 night in Dec 2024

10/10 Excellent

Liz

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room was super clean and quiet.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, no complaints.
Stayed 1 night in Dec 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024