6/10 Okay
Alec
Traveled with family and small children
Apr 18, 2025
It is with great disappointment I am writing this review. Sonder Belcourt would be a great place to stay due to it location and local environment. But the customer sevice is dishonest and reneging. We arrived at the property with two children, walking into the room smelling weed. The were stains on the bedroom carpet. Right away I contacted customer service. They said there was no room available in the building and asked us to go to another location. We just drove long hours and was very tired, we said no. Then I asked for a discount to cover the parking in the building for the 3 days, they agreed, but put the credit towards next stay. Then I called them stating the credit for next stay is not meaningful since we don't know when we will stay with them again. The guy on the phone then agreed to refund me, but it takes 10-14 days to process. I agreed and said thank you! Now, it is almost a month later, I still have not received a refund or any communication. I don't know why intergrity is not important at all to a global company. Without customer faith and trust, no business will thrive.
Alec
Stayed 3 nights in Mar 2025