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The Capitol Hotel Downtown, Ascend Hotel Collection

3.0 star property

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Relax in our stylish lobby, featuring a seating area with armchairs and a glass-top table.
Experience the convenience of The Capitol Hotel Downtown Nashville, offering easy access to the city.
Relax in our inviting lobby, featuring a beverage dispenser and comfortable seating.
Two beds with brown headboards and white bedding, a large mirror, and a desk with a chair and lamp.
Stay active with a variety of exercise equipment and city views.

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

Map
711 Union Street, Nashville, TN, 37219
  • Ryman Auditorium
    ‪8 min walk‬
  • Bridgestone Arena
    ‪8 min walk‬
  • Nissan Stadium
    ‪17 min walk‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(81 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(89 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(15 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 310 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking (Upgrade)

Room, 1 King Bed, Non Smoking (Upgrade) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking (Upgrade)

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

The Capitol Hotel Downtown, Ascend Hotel Collection

Hotel in Downtown Nashville
Along with a restaurant, this hotel has a fitness center and a bar/lounge. Free self-serve breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, valet parking, and coffee/tea in a common area.
The Capitol Hotel Downtown, Ascend Hotel Collection offers 128 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and limo/town car service. This business-friendly hotel also offers a fitness center, a vending machine, and gift shops/newsstands. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Capitol Hotel Downtown, Ascend Hotel Collection has designated areas for smoking.

A complimentary self-serve breakfast is served each morning between 6:00 AM and 11:00 AM.
Craft Bar and Bistro - This lobby lounge serves dinner and light fare. Guests can enjoy drinks at the bar.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, covered valet parking on site (USD 30.93 per day)
  • Limited onsite parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free self-serve breakfast available daily 6:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Craft Bar and Bistro

Things to do

  • Evening entertainment
  • Games
  • Gym
  • Karaoke
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered valet parking fee: USD 30.93 per day
  • Late check-out fee: USD 75.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Convention Center Hotel Downtown
Best Western Downtown Convention Center
Best Western Downtown Hotel Nashville
Capitol Hotel Nashville
Capitol Nashville
The Capitol Hotel an Ascend Hotel Collection Member
The Capitol Hotel Downtown, Ascend Hotel Collection Hotel
The Capitol Hotel Downtown, Ascend Hotel Collection Nashville

The Capitol Hotel Downtown, Ascend Hotel Collection Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 353 out of 1093 reviews
Rating 8 - Good. 324 out of 1093 reviews
Rating 6 - Okay. 227 out of 1093 reviews
Rating 4 - Poor. 104 out of 1093 reviews
Rating 2 - Terrible. 85 out of 1093 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a couple things didn’t like,small rooms and wasn’t crazy about the outside access to the rooms but overall not a bad hotel/motel
Stayed 3 nights in Apr 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Do not recommend

Pros: Ample storage for clothes for a long weekend.The bed was squeaky but comfortable. The size of the bathroom vanity was sufficient for two people to put their things down. Conned: Feeling deceived from the photos. Not a four star hotel by any means. The lobby is detached from the main area so you have to walk outside to get back inside and around the building to access an elevator to take you to your room. The fitness area is also another building separate from the main building not attached to the hotel. Some parts of the hotel were new but cheaply renovated. For example our bathroom door didn’t close. What was once a standard door with a hinge door was replaced with a sliding door that had about a 1 1/2 inch gap that you can see, here and smell everything from. What good is a bathroom door if it doesn’t close? Zero privacy. The toilet paper holder broke within the first 24 hours of being there. Hot water in the sink took about 15 minutes of running water to obtain. It was a frat party on both sides of our room and I don’t think there was insulation. The floor outside of our room was made of concrete making it sound like a parade every time someone walked down the hallway.The breakfast was anything you can get out of a can… No fresh food whatsoever except apples daily. No fresh hot coffee in the lobby. Internet was terrible and spotty is an understatement. When we asked about it, they said they were gonna wait for maintenance to reset the router but he said he forgot.
What we thought we were getting
What we got
Hair on the pillow when we got there… not mine
This was as far as the door could shut. Sad that this is acceptable.
Stayed 3 nights in Apr 2025

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here. BUT We were in a room close to the road. Heard EVERYTHING outside.
Stayed 4 nights in Apr 2025

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was located near the Bengals stadium so thatbwas great for us. The parking was limited. It was valet or in the garage. Both you had to pay extra for.
Stayed 3 nights in Mar 2025

8/10 Good

Don, MEMPHIS

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing
Stayed 2 nights in Apr 2025

8/10 Good

Alice

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Morel

Traveled with group
Liked: Staff & service
If you’re looking for a place to stay for short term to enjoy your Nashville experience. This will get the job done, staff very friendly and free breakfast included. Very convenient area as it’s close by to many businesses and short walk to Broadway.
Stayed 3 nights in Mar 2025

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Property conditions & facilities
Difficult parking and getting to rooms is a pain. Feels a bit like
Stayed 4 nights in Dec 2024

10/10 Excellent

Rabecka

Stayed 1 night in Apr 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were extremely nice (desk personnel, valet staff, cleaning). Didn’t go to the bar but I’m sure it was the same great hospitality.
Stayed 1 night in Apr 2025

8/10 Good

PETER

Liked: Cleanliness, staff & service
Property met my needs fully for a short stay.
Stayed 1 night in Mar 2025

6/10 Okay

Wayne

Stayed 1 night in Mar 2025

6/10 Okay

Bryce, Madison

Traveled with family
Liked: Cleanliness, amenities
Our room was recently updated but it was TINY. Literally two people couldn’t walk between foot of the bed and the desk. Very cheap towels, facial tissue, toilet paper. Staff was very nice. Great location.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just a few minutes walk. Very convenient location.
Stayed 2 nights in Mar 2025

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for sleep. Walking distance from broadway
Stayed 2 nights in Mar 2025

10/10 Excellent

Karen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are all professional and friendly. we have stayed for Grand Lodge week the last four years.
Stayed 4 nights in Mar 2025

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

4/10 Poor

Melissa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Valet and front desk very friendly and personable. Room was smaller than pictures shown and on a loud busy street.
Stayed 1 night in Mar 2025

6/10 Okay

Melodie

Traveled with partner
Disliked: Amenities
A bit of a walk to Broadway but there are always scooters around. We used those a lot! The facility is a bit dated but seems like they are slowly updating. There was no fan in the bathroom and windows did not open… so that was an experience traveling with a group.
Stayed 3 nights in Mar 2025

8/10 Good

Peter, Woodstock

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The noise right now is just because they are doing construction across the street on a War Museum. Dump trucks and cement trucks banging at 6:30 in the morning. Once this is complete though, noise level should be fine. You're about a 10 minute walk to the bars on Broadway.
Stayed 4 nights in Mar 2025

6/10 Okay

Karina

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Sara

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is great and rooms are wonderful inside. The elevators didnt work great and were not convenient. Food only is finger bar food. TV was old and didnt work great. 3.5 stars. Bed was comfy, room was clean lotion stinks!! People amazing!
Stayed 2 nights in Mar 2025

6/10 Okay

roberto

Business traveler
They told me the room was ready and gave me the key. Once I got to the door room service was still cleaning the room and wasn’t going to be ready for another 2 hours. The bathroom shower only had a curtain. Not so useful floor got really wet and I almost slip and fell. Bathroom was not safe with all the water.
Stayed 2 nights in Mar 2025