8/10 Good
Jaime
Traveled with family
Jan 29, 2025
Liked: Cleanliness, staff & service, amenities
Pros-
1. arrived before check in time and was allowed to check into one of our two rooms.
2. Staff is friendly and helpful
3. They had security at entrances all night which made me feel safe
4. Mostly clean and updated
5. Free hot breakfast every morning
6. Very close to Atlantis - free access to Atlantis
7. Nice pool!
Cons-
1. Having to go get a new wristband everyday
Was kind of annoying but not difficult. No lines or anything.
2. Sometimes things were differently communicated by different front desk staff; when we first got there, a woman told me we could get wrist bands at 9:30 am - I asked another woman a few hours later and she said 8:30 am. ( it’s 8:30am)
3. No gym. I love to work out first thing in the morning and this was a bummer. You are allowed to get a punch card to you the Atlantis gym which is fabulous and about a 2” minute walk each way.
4. Gross bathrooms - needed renovation . Okay what’s bizarre is that our room itself seemed updated with nice furniture - clean etc… the bathrooms looked very grimy. Our bathroom wall had been weirdly patched up —- our towel holder was dangling off the wall with all of the screws and anchors dangling off the wall. The rack was barely hanging on… the shower itself was stained and there were weird cracks in the shower.. also our sink was severely clogged - you couldn’t brush your teeth without filling up the entire sink of water.
* overall a great experience ! I was pleasantly surprised overall by this hotel!
Jaime
Stayed 4 nights in Jan 2025