4/10 Poor
Peter
Traveled with partner
Dec 23, 2024
Disliked: Cleanliness, property conditions & facilities
We did enjoy the deep pools, poolside cocktails, beach swimming, spa, seafood and steak, the view, transfer to/from airport and the staff members were friendly, sometimes crossing the line.
The property felt like it needed updating. Hot tubs differed in temperatures, the quiet pool was cold and not enough side tables for drinks. Elevator electrical panels were open (West Side), some walls in restaurants needed cleaning, and there was chipped table wear including milk jugs etc. and we got a cracked poolside table.
Our room needed a proper clean. Considerable hair on the floor, bathrobe and in the bedding (the bedding was clean). One of the towels had a hole in it. Stains on the kitchen walls and floor. Broken kettle. We had a young cockroach visit the bathroom. Another visit from an insect in a restaurant cooking space. At one restaurant we had to move tables because I was being dripped on and we discovered a large hole in the extractor fan. Other issues included being locked out of my room for 10 minutes because the batteries had failed and identifying a safety issue (raised with management and then immediately delegated) which the staff member failed to rectify so I removed the safety issue from the outside shower.
The Butler Service was disappointing. It was rare to get exactly what we ordered without an issue. The pre arrival survey was mostly ignored.
Offered a free night with the condition of an NDA and not to post a review. We declined.
Peter
Stayed 5 nights in Dec 2024