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Sandals Royal Bahamian - ALL INCLUSIVE Couples Only

4.5 star property

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Photo gallery for Sandals Royal Bahamian - ALL INCLUSIVE Couples Only

7 outdoor pools, pool umbrellas, sun loungers
Minibar, in-room safe, soundproofing, iron/ironing board
East Bay Zen Garden Walkout Club Level Room (WC) | Minibar, in-room safe, soundproofing, iron/ironing board
Exterior
East Bay Beachfront Club Level Room (BC) | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
West Bay Street, Cable Beach, Nassau, New Providence, 13005
  • Cable Beach
    ‪6 min walk‬
  • Unicorn Village Resort
    ‪5 min drive‬
  • Junkanoo Beach
    ‪10 min drive‬
  • Nassau (NAS-Lynden Pindling Intl.)
    ‪9 min drive‬

Room options

View all photos for West Bay Swim-up Oversized Club Level Junior Suite (HSUP)

West Bay Swim-up Oversized Club Level Junior Suite (HSUP) | View from room

West Bay Swim-up Oversized Club Level Junior Suite (HSUP)

  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Beachfront Swim-up Butler Suite (BSUP)

East Bay Beachfront Swim-up Butler Suite (BSUP) | View from room

East Bay Beachfront Swim-up Butler Suite (BSUP)

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Premium (PE)

East Bay Premium (PE) | Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Premium (PE)

  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Poolside Walkout Club Level Room (PC)

East Bay Poolside Walkout Club Level Room (PC) | Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Poolside Walkout Club Level Room (PC)

  • Sleeps 2
  • 1 King Bed

View all photos for Island Village One Bedroom Butler Villa Suite w/ Balcony Tranquility Soaking Tub (VS1)

Island Village One Bedroom Butler Villa Suite w/ Balcony Tranquility Soaking Tub (VS1) | View from room

Island Village One Bedroom Butler Villa Suite w/ Balcony Tranquility Soaking Tub (VS1)

  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Honeymoon Zen Garden Room (HH)

East Bay Honeymoon Zen Garden Room (HH) | Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Honeymoon Zen Garden Room (HH)

  • Sleeps 2
  • 1 King Bed

View all photos for Island Village Club Level Junior Villa Suite w/ Outdoor Tranquility Soaking Tub (VJS)

Minibar, in-room safe, soundproofing, iron/ironing board

Island Village Club Level Junior Villa Suite w/ Outdoor Tranquility Soaking Tub (VJS)

  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Oceanview Grande Luxe (OB)

East Bay Oceanview Grande Luxe (OB) | Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Oceanview Grande Luxe (OB)

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Oceanview Premium (LO)

Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Oceanview Premium (LO)

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Honeymoon Beachfront Butler Suite (BP)

Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Honeymoon Beachfront Butler Suite (BP)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Oceanview Luxury (GL)

Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Oceanview Luxury (GL)

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Beachfront Club Level Room (BC)

Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Beachfront Club Level Room (BC)

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Island Village Walkout Butler Hideaway Villa Suite w/ Private Pool (VPS)

Island Village Walkout Butler Hideaway Villa Suite w/ Private Pool (VPS) | View from room

Island Village Walkout Butler Hideaway Villa Suite w/ Private Pool (VPS)

  • Sleeps 2
  • 1 King Bed

View all photos for Island Village One Bedroom Butler Villa Suite w/ Private Pool (V1PP)

Island Village One Bedroom Butler Villa Suite w/ Private Pool (V1PP) | Minibar, in-room safe, soundproofing, iron/ironing board

Island Village One Bedroom Butler Villa Suite w/ Private Pool (V1PP)

  • Sleeps 2
  • 1 King Bed

View all photos for Island Village One Bedroom Walkout Butler Villa Suite w/ Private Pool (VPP)

Island Village One Bedroom Walkout Butler Villa Suite w/ Private Pool (VPP) | View from room

Island Village One Bedroom Walkout Butler Villa Suite w/ Private Pool (VPP)

  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Honeymoon Oceanview One Bedroom Butler Suite (WS)

Minibar, in-room safe, soundproofing, iron/ironing board

West Bay Honeymoon Oceanview One Bedroom Butler Suite (WS)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Zen Garden Room (GV)

Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Zen Garden Room (GV)

  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Honeymoon Hideaway Swim-up Crystal Lagoon Zen Butler Suite (ZSS)

West Bay Honeymoon Hideaway Swim-up Crystal Lagoon Zen Butler Suite (ZSS) | View from room

West Bay Honeymoon Hideaway Swim-up Crystal Lagoon Zen Butler Suite (ZSS)

  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Zen Garden Walkout Club Level Room (WC)

East Bay Zen Garden Walkout Club Level Room (WC) | Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Zen Garden Walkout Club Level Room (WC)

  • Sleeps 2
  • 1 King Bed

View all photos for Island Village Honeymoon Luxury Villa Room (LVR)

Island Village Honeymoon Luxury Villa Room (LVR) | Minibar, in-room safe, soundproofing, iron/ironing board

Island Village Honeymoon Luxury Villa Room (LVR)

  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Grande Luxe Walkout Oversized Club Level Junior Suite (WJS)

West Bay Grande Luxe Walkout Oversized Club Level Junior Suite (WJS) | Minibar, in-room safe, soundproofing, iron/ironing board

West Bay Grande Luxe Walkout Oversized Club Level Junior Suite (WJS)

  • Sleeps 2
  • 1 King Bed

View all photos for East Bay Honeymoon Oceanview Club Level Room (HC)

East Bay Honeymoon Oceanview Club Level Room (HC) | Minibar, in-room safe, soundproofing, iron/ironing board

East Bay Honeymoon Oceanview Club Level Room (HC)

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Oceanfront Penthouse One Bedroom Butler Suite (PWS)

Minibar, in-room safe, soundproofing, iron/ironing board

West Bay Oceanfront Penthouse One Bedroom Butler Suite (PWS)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Honeymoon Oceanview Club Level Suite (JS)

Minibar, in-room safe, soundproofing, iron/ironing board

West Bay Honeymoon Oceanview Club Level Suite (JS)

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Honeymoon Club Level Oversized Junior Suite (HG)

West Bay Honeymoon Club Level Oversized Junior Suite (HG) | Minibar, in-room safe, soundproofing, iron/ironing board

West Bay Honeymoon Club Level Oversized Junior Suite (HG)

  • Sleeps 2
  • 1 King Bed

View all photos for West Bay Oceanview Penthouse Club Level Suite (PJS)

Minibar, in-room safe, soundproofing, iron/ironing board

West Bay Oceanview Penthouse Club Level Suite (PJS)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Sandals Royal Bahamian - ALL INCLUSIVE Couples Only

Property in Cable Beach
Catch some rays at the beach or spend the day relaxing at Sandals Royal Bahamian - ALL INCLUSIVE Couples Only's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Housekeeping is available on request.
Sandals Royal Bahamian - ALL INCLUSIVE Couples Only offers 404 air-conditioned accommodations with iPod docking stations and minibars. Televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

7 outdoor swimming pools are on site along with outdoor tennis courts and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Red Lane Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Sandals Royal Bahamian - ALL INCLUSIVE Couples Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sandals Royal Bahamian - ALL INCLUSIVE Couples Only you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 10 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 8 bars/lounges, a beach bar, and a swim-up bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers outdoor tennis courts, a sauna, and a fitness center. Onsite self parking is complimentary.

Sandals Royal Bahamian - ALL INCLUSIVE Couples Only is a smoke-free property.

Butch's Island Chop House - Overlooking the pool, this restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.
Kimonos Restaurant - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Plume - This restaurant specializes in French cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Tesoro - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Aralia House - This restaurant specializes in seafood and serves lunch only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are not accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 10 restaurants
  • 8 bars/lounges
  • A beach bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Aralia House
  • Butch's Island Chop House
  • Kimonos Restaurant
  • La Plume
  • Tesoro

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Piano
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Windsurfing

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna

Accessibility

  • Elevator

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property caters to couples, including same-sex couples.
Guests who book a room category with butler service included must contact this hotel in advance to provide their preferences.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property caters to couples.

We should mention

Children 17 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Royal Bahamian
Sandals Resort Royal Bahamian
Sandals Royal Bahamian
Sandals Royal Bahamian Nassau
Sandals Royal Bahamian All Inclusive Resort Nassau
Sandals Royal Bahamian All Inclusive Resort
Sandals Royal Bahamian All Inclusive Resort Couples Nassau
Sandals Royal Bahamian Couples
Sandals Royal Bahamian All Inclusive Resort Couples
Sandals Royal Bahamian All Inclusive Couples Nassau
Sandals Royal Bahamian All Inclusive Couples
Sandals Royal Bahamian All Inclusive Resort Couples Only
dals Royal Bahamian Inclusive
Sandals Royal Bahamian - ALL INCLUSIVE Couples Only Nassau

Sandals Royal Bahamian - ALL INCLUSIVE Couples Only Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 358 out of 796 reviews
Rating 8 - Good. 229 out of 796 reviews
Rating 6 - Okay. 112 out of 796 reviews
Rating 4 - Poor. 56 out of 796 reviews
Rating 2 - Terrible. 41 out of 796 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel Anderson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place would recommend to anyone
Stayed 5 nights in Feb 2025

6/10 Okay

Brett Lorne

Disliked: Staff & service
Stayed 9 nights in Jan 2025

4/10 Poor

Armela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed at many all-inclusive resorts, and Sandals Royal Bahamian was a mixed experience. The included airport transportation was convenient and stress-free. Upon arrival, we checked in early and were encouraged to explore the grounds while waiting for our room, which was nice. However, the beach lounger situation was extremely frustrating. We were told loungers were "first come, first serve," but when we woke up at 6 AM to reserve one, they were already taken. We later discovered the “butler elite” guests had their butlers place old books down the night before, later replacing them with coolers. Despite complaining to concierge, nothing changed. This felt incredibly unfair and unlike any other resort we’ve visited. As for the food, the food trucks were good, and I enjoyed the chicken pesto panini at Calico and the eggs Benedict at the French restaurant. The French fries were consistently good, but most of the food was dry and underwhelming. The beach itself was also smaller than expected, so don’t let the photos fool you. While the staff was friendly, the overall experience did not match the luxury Sandals brand we were promised. For the price, we expected much more, especially in terms of fairness and food quality.
Stayed 4 nights in Feb 2025

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 6 nights in Feb 2025

10/10 Excellent

Joseph

Liked: Staff & service, property conditions & facilities
The only thing that was bad was the wait time for food. As long as you go early to your meals before you’re even hungry, you’ll have an amazing time! 9.5/10!
Stayed 3 nights in Feb 2025

8/10 Good

JASKAVAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great but certain staff have attitude

Great food, great drinks, some staff had attitide
Stayed 3 nights in Feb 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likeed the island experience a lot. Food was too salty but good.Room service replenishment was inconsistent. Need more dance music and areas to easily dance.
Stayed 4 nights in Feb 2025

4/10 Poor

Carly Mae

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

John

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and made the trip fun.
Stayed 4 nights in Jan 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Amenities
Great resort. Exceptional NYE celebration
Stayed 6 nights in Dec 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Erwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
To many pool chairs taken by the butler service and then not being used by the guest, while other guests were left with no chairs to use around the pool.
Stayed 7 nights in Dec 2024

6/10 Okay

Angela

Traveled with partner
Liked: Staff & service, amenities
I just returned from the Sandals in Bahamas. I arrived on Wednesday evening 12/11 and left Monday morning 12/16. Despite the Expedia and Trip Advisor reviews, I still decided to take a chance on this resort, as I’ve always wanted to stay at a Sandals. First off, the private island was the main reason I booked this hotel and it was closed the entire time. This was extremely disheartening. The smell on the 5th floor hallway in the East Bay building was gut wrenching. I took the stairs a few times and saw several (15 to 20) room service plates/trays stacked. This could be causing the cockroach issue. Yes - I saw cockroaches in the Queens Pearl Bar/Restaurant. In addition, pools and jacuzzis were cold and game room was super hot. Overall, my first Sandals experience was disappointing and not what I anticipated to say the least.
Stayed 5 nights in Dec 2024

10/10 Excellent

Wandie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about it. It was clean. The staff was pleasant. It was very close to the airport, which was a plus. Thank you.
Stayed 3 nights in Dec 2024

6/10 Okay

Cedric

Liked: Property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Erika

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The property is close to the airport and the beach and property itself was nice. The major con of this resort is how it is managed and the customer service. We were only there for 3 nights and could not get reservations at the restaurants The check in process was extremely slow. Service at the restaurants and in general was sub par. As a small example, the water in our room was not restocked and I had to call 4 times before someone brought water. The best run operation at the resort was the food trucks. They were fast, friendly and offered great customer service. Other than the food trucks, service was extremely slow and the staff seemed extremely unhappy.
Stayed 3 nights in Dec 2024

10/10 Excellent

Andrew

Stayed 4 nights in Dec 2024

6/10 Okay

Hunaidah

Liked: Cleanliness, staff & service
It was ok.
Stayed 4 nights in Dec 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The private island is the best! Loved spending the day here.
Stayed 7 nights in Dec 2024

4/10 Poor

Jamie St.

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I am usually not one to write a review, but I felt it necessary to take the time in this case. I am well traveled and have been to dozens of all inclusive in a variety of countries. While this resort was clean, the transportation to the resort was seamless, the "service" was terrible. I can understand "island time" and I was never in a rush whatsoever, but when it takes 30-45 min for someone to acknowledge and seat you in a half empty restaurant there is a problem. This happened 2 of 3 evenings, and 2 of 3 lunch times. When you ask the concierge face to face for a bottle of white wine for the room and they say not a problem every single time and it never shows up ever, there is an issue. The Beach = was full of seaweed The Entertainment = Was the worst I've ever experienced at a resort. The Service: Was worst I ever experienced at a resort. The Drinks: Were good, and not watered down. So that was a positive. For roughly $1200.00 CAN / Night I expected more from this resort that's for sure. I am glad we were only stuck there for 3 nights and not a week.
Stayed 3 nights in Dec 2024

10/10 Excellent

Bassel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great especially the butler
Stayed 5 nights in Dec 2024

4/10 Poor

Peter

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We did enjoy the deep pools, poolside cocktails, beach swimming, spa, seafood and steak, the view, transfer to/from airport and the staff members were friendly, sometimes crossing the line. The property felt like it needed updating. Hot tubs differed in temperatures, the quiet pool was cold and not enough side tables for drinks. Elevator electrical panels were open (West Side), some walls in restaurants needed cleaning, and there was chipped table wear including milk jugs etc. and we got a cracked poolside table. Our room needed a proper clean. Considerable hair on the floor, bathrobe and in the bedding (the bedding was clean). One of the towels had a hole in it. Stains on the kitchen walls and floor. Broken kettle. We had a young cockroach visit the bathroom. Another visit from an insect in a restaurant cooking space. At one restaurant we had to move tables because I was being dripped on and we discovered a large hole in the extractor fan. Other issues included being locked out of my room for 10 minutes because the batteries had failed and identifying a safety issue (raised with management and then immediately delegated) which the staff member failed to rectify so I removed the safety issue from the outside shower. The Butler Service was disappointing. It was rare to get exactly what we ordered without an issue. The pre arrival survey was mostly ignored. Offered a free night with the condition of an NDA and not to post a review. We declined.
Stayed 5 nights in Dec 2024

2/10 Terrible

matthew

Traveled with family
The service was horrible, the staff was very rude, never got orders correct, not worth the money . Will never return there again. A lot of other people said the same thing
Stayed 9 nights in Dec 2024

10/10 Excellent

Babu

Traveled with partner
Liked: Amenities
The Resort was great! We had a good time!
Stayed 4 nights in Dec 2024

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the entertainment coming to the property. Would like for the workers to speak a little louder in general.
Stayed 5 nights in Dec 2024